River Rock Casino & Resort
8811 River Road V6X 3P8 Richmond (British Columbia) Map · Phone number
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Reviews for River Rock Casino & Resort

4.9 out of 5.0
  • Quality of service 5.0
  • Professionalism 5.0
  • Flexibility 4.9
  • Value 4.9
  • Response time 4.9

Awards

18

7 User photos

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  • Charisse

    Charisse Leano · Married on 24 of August of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Great Venue & Good Food

    We held our reception for 145 people at River Rock on August 24th, 2019. Our point of contact was Teresa and we were emailing multiple times back and forth throughout the whole planning process and she was very helpful and responded to all our questions promptly. The planning process with Teresa was painless (at least on our end :D ).
    Our reception was being held in Ballrooms A & B and they were very kind enough to offer us the final Ballroom C complimentary which made a HUGE difference and opened up the space for our guests. The venue was large enough that everyone had space to move around each table but still felt intimate enough as we could see everyone's smiling faces from the head table.
    Our guests raved about the canapes that were served during cocktail hour. Especially the oyster motoyaki and truffle cauliflower soup. Dinner was also well received and we added a carving station but the fave was the roasted lamb shoulder. Guests went back for seconds and that's definitely a good sign. The staff were also very attentive and friendly.
    The only thing is that since the ballrooms are in a public setting and close to the walkway leading to the skytrain, there were other guests that were visiting River Rock peeking in and even a couple walking in to look around which my husband witnessed. That being said, there were signs put up by River Rock that a private event is being held but I guess these were ignored by some of the public. Other than that, we chose River Rock for the convenience of it's location (close proximity to the airport as we had a lot of guests flying in from out of town) and have no regrets. With its good location, helpful staff, and delicious food, you really can't go wrong having your wedding reception at River Rock.

    Sent on 06/09/2019

    River Rock Casino & Resort's reply:

    Hi Charisse,

    Thank you for taking the time to write the review! It was a pleasure working with you and Tony.

    Congratulation and all the best!

    Cheers,
    Teresa
  • Trevor

    Trevor Moe · Married on 17 of August of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Outstanding

    The River Rock staff did an incredible job for our wedding. Our point of contact, the servers, the bartenders and everyone else involved were nothing short of outstanding. It's difficult to single out any one thing that we were happy with, because the quality of service and ease of communication was amazingly consistent from top to bottom.

    Everyone was friendly, helpful, and masters of what they do. We couldn't have asked for better. I feel that things literally couldn't have gone any better. Absolutely world-class.

    River Rock Casino & Resort 11
    River Rock Casino & Resort 12
    Sent on 21/08/2019

    River Rock Casino & Resort's reply:

    Good morning, Trevor,

    Congratulations again your the newlyweds. It was a pleasure working with you and Mary Jane. It is great to hear that everything went well and everyone had a great time at your wedding.

    Sincerely,
    Teresa
  • L

    Louise Arbez · Married on 08 of September of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    A 5 star experience!

    Many thanks to Leanne Robertson and the staff who helped put together an amazing day for our ceremony and celebrations!
    Leanne was extremely helpful, kind and professional, and her hard work is much appreciated.
    My husband and I would highly recommend the River Rock for anyone considering Thai venue for upcoming nuptials. Our guests can’t stop raving about the courteous staff, great buffet food and great time they had at our wedding!
    Thank you so much Leanne for helping us put this special day for us and our loved ones go without a hitch!

    Sent on 23/09/2018

    River Rock Casino & Resort's reply:

    Hi Louise,
    Thank you for your kind review! You and Dan were a pleasure to work with and I wish you all the best in your future together!
    Leanne
  • J

    Josephine · Married on 18 of August of 2018

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    Wedding at the River Rock

    The River Rock was such a great wedding venue. Teresa our event manager was really helpful with answering all of our questions and helping us organize our wedding day. It was so nice to be able to have our ceremony outside on the patio and our guests said that they really enjoyed the dinner buffet!

    Sent on 20/09/2018

    River Rock Casino & Resort's reply:

    Thank you Josephine. It was a pleasure working with you and Gergo. The pictures was gorgeous. It is great to hear that your guests had a great time at the reception and they enjoyed the food.
  • B

    Bonnie Cheng · Married on 18 of August of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Beautiful wedding venue!

    River Rock Resort is a hidden gem! It is a beautiful place to host a special event especially a wedding! I helped my sister plan her wedding this past Summer and was very impressed by the exceptional food and service from all staff. Our sales & catering manager, Teresa, was very knowledgeable and was flexible in catering to our needs. She was very organized and was always available and efficient in answering all our questions throughout the planning process up to the wedding day. Jennifer, our banquet host, was a joy to work with. During set up, she went out of her way to add special touches to our wedding decor.
    Food was fresh and plentiful and the service was top notch!!
    Will recommend this venue to friends and family any day! The view on the water is also beautiful for photo ops.
    Thanks River Rock for making my sister's wedding such a beautiful and memorable one! Cheers!

    Sent on 09/12/2018

    River Rock Casino & Resort's reply:

    Thank you Bonnie. It was a pleasure working with you and your sister (Josephine) in planning her special day.
  • Meghan

    Meghan Gates · Married on 08 of July of 2018

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    River rock wedding

    Amazing staff, very accommodating and absolutely beautiful! It was a perfect and stress free wedding, the food is beyond incredible and our guests were absolutely satisfied and surprised at the quality

    Sent on 10/07/2018
  • Angel

    Angel Cheng · Married on 20 of May of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Picked the right place for our special day!

    Teresa is the best! She’s on top of all the small details, responds to my emails within a couple hours, and caters to my want and need. The wedding package they provide is great, definitely would recommend this place!

    Sent on 30/05/2018
  • K

    Kenny Tin · Married on 28 of January of 2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    An excellent wedding venue choice

    The service, food quality, and the professionalism shown by the sales and catering manager, Teresa, are top notch from top to bottom. The convenience location speaks for itself and it is highly recommend.

    Sent on 06/02/2018
  • S

    Sujung Gu · Married on 09 of September of 2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Teresa Lim was our catering manager and words cannot express how quick responded and professional she was throughout the whole process. The quality of foods and services were exceeding our expectations! All our guests were praising of how much they were impressed and enjoyed our big day! Definately worth all pennies we spent and would recommend this place anyone ask us wedding venues!

    Sent on 18/09/2017
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