7 User photos
Vanessa Wong · Married on 31 of August of 2019
You will not find a better place or staff
RiverRock is the BEST. I had been to at least 10 other possible locations (Pinnacle, Delta, Element, random ballrooms, Mayfair Lakes Gold Course, Hollyburn Country Club, etc...) and RiverRock came in top two with Element. What helped me to make my final decision was their experience. They know how to treat their guests, clients, and customers. They have the experience unlike some other venues I went to that have only been in the wedding business for a few years. Let me start off with the Senior Manager of Sales & Catering - Teresa Lim. I had seen her name on other reviews and wanted to work with her. I didn't get to at first but eventually I did start working with her 8 months before my wedding. Let me tell you, if you are looking for someone who is responsive (literally almost any time during the day - great for panicking brides who strive for immediate satisfaction or answers), someone who is patient (because I have a million questions and I also change my mind a lot), someone who has your standards in mind in terms of pricing, experience, and expectations, then this is the woman to work with. She answered my 10 questions a day even on weekends. She reassures me when I don't know what questions I need to be asking. She breaks down costs for me because math sometimes confuses me. She gives me suggestions when I over order food. She meets up with me after her work hours because I can't get off work early. She is polite to my family because I'm Chinese and I bring my whole family everywhere to make decisions. She checked up on me the night before my wedding and so much more. My other vendors had no problem working with her and coordinating drop off times for props and chairs. I didn't need to touch that part of the planning one bit.
Now, let's talk about the venue. If you want an outdoor wedding, this may not be the place to go because of the airplane routes every 10 minutes. I opted the Fraser Ballroom for my 150 ceremony guests as it was a semi circle room with windows so that I still get the light from outside and indoor lighting is always easier to manipulate for your photographers than outdoors. I held my reception in the Whistler Ballroom for 200+ people and started with a cocktail hour in the foyer before the doors opened for the reception. The amount of space this ballroom had was just enough without having to move tables away to open up a dance floor (like some other hotels). The dance floor remained in front of the head table, and family and friends surrounded us. We opted for the highest priced buffet dinner package and to be honest, it was cheaper than some other hotels in Vancouver. Where do I start on the food. Mind you as a bride I only had half a plate of food because every time I left the head table, it would take me 30min to get back so eating was out of the question. However, I had a River Rock staff make sure to pave the way for me to the buffet and fill my plate up while I told her what I wanted. She wouldn't let me touch the food to protect my dress. She also checked on me to ask what other food I wanted so that I didn't even need to leave the table. What service! But you cannot imagine the amount of people that came up to me that night to tell me how good the food was! They highly recommended the Gnocchi, the Seafood Cioppino, and the Prime Rib. My experience at River Rock was phenomenal. It has beautiful indoor and outdoor spaces for photos - the boardwalk, the green patio space, and walkway bridges inside. My wedding hashtag in photos right now is dubbed #BestWeddingEver by family and friends.
Thank you so much to Teresa and the River Rock team for this memorable day.Sent on 05/09/2019
River Rock Casino & Resort's reply:Good day, Vanessa,
Charisse Leano · Married on 24 of August of 2019
Great Venue & Good Food
We held our reception for 145 people at River Rock on August 24th, 2019. Our point of contact was Teresa and we were emailing multiple times back and forth throughout the whole planning process and she was very helpful and responded to all our questions promptly. The planning process with Teresa was painless (at least on our end :D ).Sent on 06/09/2019
Our reception was being held in Ballrooms A & B and they were very kind enough to offer us the final Ballroom C complimentary which made a HUGE difference and opened up the space for our guests. The venue was large enough that everyone had space to move around each table but still felt intimate enough as we could see everyone's smiling faces from the head table.
Our guests raved about the canapes that were served during cocktail hour. Especially the oyster motoyaki and truffle cauliflower soup. Dinner was also well received and we added a carving station but the fave was the roasted lamb shoulder. Guests went back for seconds and that's definitely a good sign. The staff were also very attentive and friendly.
The only thing is that since the ballrooms are in a public setting and close to the walkway leading to the skytrain, there were other guests that were visiting River Rock peeking in and even a couple walking in to look around which my husband witnessed. That being said, there were signs put up by River Rock that a private event is being held but I guess these were ignored by some of the public. Other than that, we chose River Rock for the convenience of it's location (close proximity to the airport as we had a lot of guests flying in from out of town) and have no regrets. With its good location, helpful staff, and delicious food, you really can't go wrong having your wedding reception at River Rock.
River Rock Casino & Resort's reply:Hi Charisse,
Trevor Moe · Married on 17 of August of 2019
The River Rock staff did an incredible job for our wedding. Our point of contact, the servers, the bartenders and everyone else involved were nothing short of outstanding. It's difficult to single out any one thing that we were happy with, because the quality of service and ease of communication was amazingly consistent from top to bottom.
Everyone was friendly, helpful, and masters of what they do. We couldn't have asked for better. I feel that things literally couldn't have gone any better. Absolutely world-class.Sent on 21/08/2019
River Rock Casino & Resort's reply:Good morning, Trevor,
Louise Arbez · Married on 08 of September of 2018
A 5 star experience!
Many thanks to Leanne Robertson and the staff who helped put together an amazing day for our ceremony and celebrations!Sent on 23/09/2018
Leanne was extremely helpful, kind and professional, and her hard work is much appreciated.
My husband and I would highly recommend the River Rock for anyone considering Thai venue for upcoming nuptials. Our guests can’t stop raving about the courteous staff, great buffet food and great time they had at our wedding!
Thank you so much Leanne for helping us put this special day for us and our loved ones go without a hitch!
River Rock Casino & Resort's reply:Hi Louise,
Josephine · Married on 18 of August of 2018
Wedding at the River Rock
The River Rock was such a great wedding venue. Teresa our event manager was really helpful with answering all of our questions and helping us organize our wedding day. It was so nice to be able to have our ceremony outside on the patio and our guests said that they really enjoyed the dinner buffet!Sent on 20/09/2018
River Rock Casino & Resort's reply:Thank you Josephine. It was a pleasure working with you and Gergo. The pictures was gorgeous. It is great to hear that your guests had a great time at the reception and they enjoyed the food.
Bonnie Cheng · Married on 18 of August of 2018
Beautiful wedding venue!
River Rock Resort is a hidden gem! It is a beautiful place to host a special event especially a wedding! I helped my sister plan her wedding this past Summer and was very impressed by the exceptional food and service from all staff. Our sales & catering manager, Teresa, was very knowledgeable and was flexible in catering to our needs. She was very organized and was always available and efficient in answering all our questions throughout the planning process up to the wedding day. Jennifer, our banquet host, was a joy to work with. During set up, she went out of her way to add special touches to our wedding decor.Sent on 09/12/2018
Food was fresh and plentiful and the service was top notch!!
Will recommend this venue to friends and family any day! The view on the water is also beautiful for photo ops.
Thanks River Rock for making my sister's wedding such a beautiful and memorable one! Cheers!
River Rock Casino & Resort's reply:Thank you Bonnie. It was a pleasure working with you and your sister (Josephine) in planning her special day.
Meghan Gates · Married on 08 of July of 2018
River rock wedding
Amazing staff, very accommodating and absolutely beautiful! It was a perfect and stress free wedding, the food is beyond incredible and our guests were absolutely satisfied and surprised at the qualitySent on 10/07/2018
Angel Cheng · Married on 20 of May of 2018
Picked the right place for our special day!
Teresa is the best! She’s on top of all the small details, responds to my emails within a couple hours, and caters to my want and need. The wedding package they provide is great, definitely would recommend this place!Sent on 30/05/2018
Kenny Tin · Married on 28 of January of 2018
An excellent wedding venue choice
The service, food quality, and the professionalism shown by the sales and catering manager, Teresa, are top notch from top to bottom. The convenience location speaks for itself and it is highly recommend.Sent on 06/02/2018
Sujung Gu · Married on 09 of September of 2017
Teresa Lim was our catering manager and words cannot express how quick responded and professional she was throughout the whole process. The quality of foods and services were exceeding our expectations! All our guests were praising of how much they were impressed and enjoyed our big day! Definately worth all pennies we spent and would recommend this place anyone ask us wedding venues!Sent on 18/09/2017
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