The Guild Inn Estate

• 

  Danielle Ridout, Married on 12/08/2017

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  We booked at the Guild Inn when it was in its pre-construction phase, so we were very apprehensive as to how our wedding would turn out -- but our fears were unfounded as this place was amazing! First off, the location is beautiful - the park is a great place to take photos, and ... View more the venue has capitalized on the atmosphere by having floor to ceiling windows that make you feel like you are outside (also the patio was a huge hit). Second, the staff is superb. Our wedding coordinator, Francesca, was available to us whenever we needed, and her response time was fantastic. I always felt heard! Third, the day itself was awesome! The staff was super attentive to our needs, and the food was amazing (we had multiple guests come up to us and say that they've never had so much food at a wedding before!). To be honest, my only regret was that I was too full to try the sundae bar! Our wedding ran incredibly smoothly, and we only have the staff at the Guild to thank! My new hubby and I had the best time at the Guild Inn, and I would highly recommend this venue!

• 

  Tarun Patel, Married on 07/07/2017

  • Quality of service:

    Bad
  • Responsiveness:

    Bad
  • Value:

    Bad
  • Flexibility:

    Bad
  • Professionalism:

    Bad

  I would not advise anyone to host an event here PERIOD! To start, the days leading to the event the staff were almost impossible to get a hold of to finalize details, which left us in the dark as to what is going on. They were not even able to tell us how many chairs the event ... View more space can hold. The DAY before the wedding I was told that we must clear the venue MUCH earlier than what was discussed in meetings. Seems like they booked a last minute event after ours. They did NOT have a bridal suite accessible for us the morning of. You would think that would be KEY when the event is a wedding!!! We were told that the bridal suite has stuff stored in it. The day of we were rushed out of the ceremony space before we were done, and to add insult to injury the staff was VERY rude to our family members throughout the WHOLE day, even at some points PUSHING people. During lunch they did not have enough plates to accommodate, which led to further delays and many guests left hungry, the food in buffet trays was not being replenished until family took it on their own to go into the kitchen and ask kitchen staff to bring food out. I had guests tell me the staff advised there was no water when people asked for it. They did not provide water stations in the outdoor ceremony space (you would think they would seeing it was a HOT July morning). For a company who owns and operates many social function venues you would think they would be able to organize and coordinate an event they claim to be professionals at! Besides all of that, by far I am disappointed in the way the staff treated our families. They showed us ZERO respect, for a paying customer who was promised a fairy tale wedding at their prestige event venue I am very VERY disappointed in the way they operate. Sad thing is after our event, I was talking with others who had very similar experience. I would highly discourage anyone thinking about using Guild Inn Estate as their wedding venue.

• 

  Colleen Allison Macneil, Married on 27/05/2017

  • Quality of service:

    Excellent
  • Responsiveness:

    Good
  • Value:

    Excellent
  • Flexibility:

    Good
  • Professionalism:

    Good

  Our wedding was a success, the venue made it so easy! All in one, got married under the beautiful gazebo, party flowed over to the reception hall which overlooks the beautiful gardens! Stunning venue, amazing food.

• 

  Lisha Cash, Married on 20/08/2016

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Good
  • Professionalism:

    Excellent

  This venue is currently being built so it makes it a bit challenging in terms of flexibility. They're trying to be accommodating to all of their clients but I'm sure when it is up and running it will be more convenient in terms of scheduling. That being said! For a venue that ... View more isn't built yet I somehow was able to fall in love with it and be reassured by their staff that it would be ready, and as beautiful as ever. We asked a million and one questions and all were answered promptly and with care. I am so excited to see the finished product!!!

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