We booked Carmen's for our ceremony and reception and were so happy we did! They were within the budget we were looking for and they included so much more than we expected! The food, an open bar, the cake, the DJ, the hotel honeymoon suite for the night of the wedding, decorations, centerpieces.. I barely had to life a finger! (In fact I didn't lift a finger the day of the wedding!)
We met with Hector in 2021 just after getting engaged and he was very pleasant to work with. He gave us a tour of the venue space and on overview of all the packages and what they would include. We were lucky to visit on a day they were setting up a wedding so we got a sense of what it would look like for our day and it was beautiful.
We booked our wedding date for two years later so we really didn't have much to communicate the first year. Throughout the year leading up to our wedding we were in touch with Taylor and she was lovely. She answered every question we had and worked with us to create our vision. They were very professional through the entire planning process.
The day of the ceremony began right at the start time and in hindsight I should have asked that they give the guests a five minute window to trickle in as some people were still entering the hall when I was about to walk down the aisle, no big deal.
They quickly disassembled the ceremony space and opened up the reception area fairly quickly for the guests to enter. The DJ played all the music we requested, and we opted for the upgraded lighting system which was definitely worth it. (It allowed us to have a spotlight for our dances and it had moving lights around the room to at to the ambience).
The food was amazing. There was so much I couldn't even eat everything I wanted to!
The staff always checked in with us to make sure we had everything we needed and got us drinks from the bar so we didn't have to leave the head table too much during dinner.
Our coordinator Faye kept checking in on us as well to ensure everything was running smoothly and to keep our speeches running smooth and on time.
The cake was gorgeous and delicious! We didn't get to eat a full piece, just the small bit we fed each other but we have the top tier frozen and waiting for us to enjoy at our one year anniversary!
They provided a late night buffet which was a hit! They provided pizza, BBQ sliders, and poutine!
The bar staff was extremely friendly as well.
It was really a fantastic experience and I would recommend Carmen's to anyone getting married in Hamilton!

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We had the most incredible experience with Carmens! From the very beginning, the space felt magical — beautifully decorated, spacious, and thoughtfully designed to suit any vision. The food was absolutely delicious and raved about by our guests, with options to satisfy everyone.

What truly made the experience exceptional was the staff. Every single person we interacted with was kind, welcoming, and genuinely eager to help. Dominica was an absolute gem — always responsive, supportive, and never made us feel like any question was too small or too silly. That peace of mind meant the world during the planning process.

One of our favorite parts was being able to pop in several times with our parents, in-laws, and maid of honor. Each visit was met with enthusiasm and support — every staff member we encountered offered helpful suggestions, creative ideas, and insights from past weddings. We always left feeling inspired and even more excited for the big day.

On wedding day our maître d’ Arcel was incredibly kind and attentive — any time we had a question or the slightest issue, she was quick to jump in and resolve it with calm professionalism and genuine care. She made sure that our day ran smoothly and without a hitch.

Our only word of advice: while the venue itself was outstanding, we wouldn’t recommend using the hotel. It didn’t meet the same high standards as the rest of the experience.

All in all, the venue exceeded our expectations and helped us create a truly unforgettable day. Highly, highly recommend!

The Carmen's team is amazing. They all work so hard and really know their stuff when it comes to events. I loved the "all-inclusive" wedding package. It made planning my wedding so easy. My favourite part was the decor room where you can pick from their stock of decor items and then you decorate your table to how you want it and they just make it happen on your wedding day. No need to find a caterer, linen rental, cake etc. they take care of it all.

The main reason my then-fiance and I were drawn to having our wedding reception at Carmen’s Event Centre was because of the all-inclusivity of their packages. Food, late night buffet, open bar, decor, cake, bridal suite, hotel stay for bride and groom? Less work for us? Sign us up!
We had a virtual tour of their banquet halls with Hector, and he was very forthcoming with all that was included in their wedding packages. Based on our wedding size, we were able to secure the Venetian Ballroom, which was a great choice because it included an outdoor terrace which was lovely (it was great for our guests to get some fresh air, and a great space for group photos). My fiance and I had already opted to have our ceremony at a different location, but our ceremony would’ve been held on the terrace if we wanted to!
Communication with the Carmen’s team was awesome. We initially had Jaseera as our wedding consultant, but she unfortunately became unavailable, so we were quickly and seamlessly transferred to Leah. Leah made sure all our decor details, food options, dietary restrictions, and floor plan were all up to date and to our desires. She answered and addressed all of our questions and issues, and was so lovely to work with.
Our food tasting experience was fun - there was genuinely so much food and they let us pack the leftovers home! The only disappointment was that some of the food (the chicken and short rib) were a bit dry during the tasting day. The sauces it came with helped with that issue. On the bright side, they also sent us home with packed cupcake samplers to determine our wedding cake flavour, which were delicious - more on the food later.
For the actual day of, our maitre-d’s, Arcel and Miko, were genuinely fantastic to work with. They were all smiles and incredibly helpful in making sure everything was running smoothly. We had dropped off some extra decor earlier and they made sure it was all set up; Arcel even ran around getting us batteries for some of our centerpiece fairy lights. The bartenders were great at making sure the drinks were being served (also their shots were delicious!) Our server Anthony was also very sweet and helped pack up extra food for us (my husband and I were running around with our guests and photographers a lot).
To our genuine surprise, our day-of food was much tastier than on the day of the food tastings - we had chosen the short rib and it was tender and not dry at all (also the potato gratin was a total hit with our guests). We were incredibly pleased. Another bright positive was that one of our guests couldn’t eat beef, and the kitchen was kind enough to prepare a chicken dish for her instead of giving her our pre-chosen vegan option! The late night buffet was amazing as well with super fun offerings of poutine, pizza, and wedding cake. Our guests definitely did not go hungry that night.
Overall, Carmen’s was a total delight to work with for our wedding. They were prompt at communicating, were open to all of our ideas and suggestions, and just genuinely a kind and caring team. Thank you all so much for making our dream day come true!

I came onto this website to look for a good wedding venue but was so shocked to see positive reviews of this venue that I had to leave a review. I was a guest at 3 separate weddings held at this venue, so I would like to warn future couples regarding guest experience- I cannot speak to the planning process with Carmen's.

1. The food
The quality of food at Carmen's is absolutely disgusting. The plated chicken was dry and horrible, and then in 2 of the weddings, there was an additional beef passed around by servers and added to guest plates. That meat was about
an embarrassingly small sample-sized stewing meat that was meant to be braised or something. It was so tough. Usually wedding food has pretty standard quality, but these weddings are still talked about to this day by guests because of how disgusting the food was. We were so hungry because no one could eat the food, that we left to buy McDonald's from down the road. The only good thing about this venue was that Mcdonald's was close by.

2. The Service
I'm not sure if they were understaffed, but one wedding was before Covid, and two were after, and all of them had really bad service. Waiters/waitresses were lost. They looked confused and flustered the entire time. They also forgot to serve people their food, and when we called them over multiple times, they would disappear. One guy on our table was served his plate after the entire rest of the wedding, even after our table was served. But our server continued serving other people on other tables their dinners while this poor man on our table sat watching the rest of us pick at our food.

3. The decor
One of the weddings used the decor provided in the all-inclusive package. The centrepieces were just dollar-store candles. Nothing special. The bride expected so many candles that it would be a beautiful candlelit event, but it wasn't. I can't remember how many candles were placed on the large tables, but it was definitely not more than a few votives.

In the end, you get what you pay for. If you can, I would stay far, far away from this venue unless you want your guests to forever remember your wedding only by how awful it was.

Absolutely horrible. The food was disgusting slop, bartenders were extremely rude. Overpriced garbage. Avoid at all costs.

Our event coordinator was replaced soo many times that I couldn't keep track of the names, they "upgraded" the DJ which we were not too happy about, the original dj was great and responsive but their DJ never responded to calls or emails and absolutely NONE of the songs we picked for the Playlist was played and he took off around 11:30 even tho he was paid to be there for the whole event. We had a couple not show up and when we asked of we could get their extra dessert we were declined even tho we paid for it! the wedding cake was taken away to be cut and brought back but it took soo long we had about a quarter of the guests already leave. It was the most expensive venue on our list and not even close to what we expected, fell short.

My fiancé and I are getting married at Carmen's Banquet Centre in August 26, 2023, and let me tell you, the experience has been amazing so far. Working with Hector has been so amazing. We've encountered some personal issues but Hector was relentless to give us a good experience and be flexible to out situation. Highly recommend.

The staff at Carmen's from start to finish of our entire wedding process were so wonderful to us. We got married on our dream day in September of 2023 and every request was very easily accommodated. The food was delicious, and especially so for our guests with dietary restrictions. The venue is so charming and stunning and Carmen's just KNOWS weddings. Cannot recommend their services enough for your big day, as the photogenic venue, the acoustics, the outdoor ceremony terrace, the wonderful staff all contributed to making our perfect day possible. You won't regret hiring Carmen's!