Food was great staff was professional and great!

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Always have an amazing experience attending wedding events at the Mississauga Convention Centre. The staff is professional, attentive, and ensures that everything is taken care of. The food is great every time! Highly recommend this venue for anyone looking for a perfect wedding location in Mississauga!

From the very beginning, my experience with Mississauga Convention Centre was less than desirable, and sadly, my wedding day reflected the same poor service.

Our salesperson, Dipiish, made many promises during booking — from placing the buffet outside the hall for more space, to ensuring our leftover food would be packaged for us. Unfortunately, these commitments were not fulfilled.

Our assigned event coordinator, Manveen, also left us feeling frustrated and unheard. For our second meeting, she told us to arrive at 5:30 PM, yet didn’t see us until almost 6 PM as she was with another client. No courtesy call to come later, and when we finally met, she appeared disengaged and sleepy — this was just a month and a half before our wedding. She repeatedly told us to “let the banquet manager know” about details on the day of — which made no sense since we would arrive 1.5 hours after guests, and the whole point of an event coordinator is to communicate with the floor team ahead of time. She also failed to take notes while reviewing our itinerary, which meant we had to repeat information later. This felt unprofessional and careless.

On the wedding day, service and execution were poor. Certain dishes promised in our contract were missing, food ran out during service, and the buffet line was even paused until food could be restocked — exactly what we had told Dipiish to avoid. Our brothers ended up physically running food from the kitchen to the hall. The banquet manager’s excuse? “We have 3 weddings going on...” That is not our problem — if the venue can’t handle multiple events without sacrificing quality, they should not overbook themselves.

For such an important occasion, the lack of professionalism, preparation, and follow-through was extremely disappointing. I would not recommend this venue to anyone expecting reliable, quality service on their special day.

We chose this venue for a once-in-a-lifetime celebration and left deeply disappointed. Despite clear agreements and multiple confirmations, key elements were changed without notice, service fell well below full-service standards, and event execution was mismanaged in ways that disrupted our guests and diminished the experience.

Misleading menu substitution. Our contract specified roasted lamb, yet the venue served roasted lamb kofta without our approval. The word “kofta” appeared late on the BEO, and only on the night were we told that true roasted lamb would have been an extra $10 per guest. That pricing was never disclosed in advance. Presentation also suffered: the kofta had was mixed with another meat in the same chafing dish.

Food and staffing failures. Food ran out during service; family members had to go into the kitchen to request replenishment—and bring it out , it was unacceptable for a full-service event. We had been promised one server per two tables, but the floor did not reflect that level of staffing, nor was there clear banquet oversight.

Bottom line. The venue did not honor core elements of our agreement, from menu integrity and service standards to floorplan accuracy and post-event handling. The cumulative effect—miscommunication, understaffing, and poor execution—turned a milestone celebration into a source of stress and disappointment.

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Spent money for food to be thrown out before guests could finish eating and didn’t serve what was in the contract. Here is my experience..

Dealing with a few members of the sales team was unpleasant as many were rude or would not even acknowledge my husband or myself in the office.

I had booked my bridal shower here as well and was told previously that I would be able to take food home, little did I know, they changed that policy and tried to tell me the day of that I would not be taking food home. After going back and forth, they stuck to their word and I was able to get the food from my bridal shower. I had gone back after the shower to confirm I would receive it as well for my wedding (as originally promised when I made payment) they said it would not be possible but after I escalated, they said they would allow us.

I was told by a number of people, including my mom, maid of honour AND GROOM that their seafood buffet plate was thrown out before they could even eat it. Guests go to dance or the washroom or have some fresh air and would come back to their plate gone… why are they throwing out food that wasn’t even eaten!? 2 weeks after the wedding, we found out that 9 full tables did not get both options of protein WHICH I paid for in our contract. They were given the option of steak OR chicken, not both. I have had people even reach out and say they heard the manager getting mad advising it was one or the other, not two proteins. I called the sales team and emailed her to let her know of the situation, all I got was excuses after excuses…. they even mentioned that she would check the cameras to see what happened but she never told me, she told me I need to go through the legal team.

Absolutely pathetic & worst customer service I have ever received.

We had our wedding ceremony and reception at MCC in September 2022. Overall, we were okay with the experience at the hall but there is room for improvement.

Originally, we expected to have our big day at MCC in September 2020 but COVID happened which shut everything down. In this regard, MCC was very accommodating as the hall let us change our date about 3 times at no charge. Cliff was the sales manager we were dealing with throughout the pandemic who was excellent. However, when we finally locked down our date in 2022, we discovered Cliff was no longer employed at MCC which was a big disappointment.

We had our tasting in 2020 where we wrote down the foods we wanted our guests to have. Thank goodness we wrote it down because the hall owners refused to let us try the food again as we prepared for our big day this year. We even offered to purchase the dishes we thought we wanted to have served; the owners declined. That being said the food on our big day was great. Most of our guests had positive things to say about the food and we really enjoyed each item. There were issues with the special dietary requests we provided to the hall. We spent weeks gathering all the information the hall needed only to have many of the requests ignored. For example, we requested the meat be cooked well done for certain guests because of various dietary restrictions. However, we were then informed their meat was cooked medium like everyone else and that the servers did not address the dietary restriction with any of those guests. Even worse were the guests who did not eat pork for religious reasons. For some reason, the hall assumed these people could also not eat chicken or steak, both of which did not include pork. This was very embarrassing and inconvenient. We also had a late-night station with pizza, sliders, and funnel cake. We were under the impression the food would be replenished as it was being eaten but that was incorrect. Once the food was done, it was done.

Our package included a premium open bar. When we originally booked our wedding with Cliff, we added a specific type of rum to the bar which was not normally served. The rum was documented in the contract. When the day finally arrived, we were shocked to learn that the hall had provided one bottle of the rum for the entire night. This meant that only the wedding party could partake in the rum despite having an open bar. This rum was incorporated because of the groom's cultural background but unfortunately guests were not able to share in that. This was very disappointing. While technically the hall met their obligation of serving the rum, it is very unreasonable to only have one bottle as part of an open bar. However, the lone bartender was great and was mostly able to keep up with the line at the bar.

The head server for the night was great. She asked us lots of questions throughout the night and really tried to take care of us and our guests. The servers were mostly okay; nothing special.

Another issue we encountered was during our speech. The other reception next door had started their music and the sound went right through the dividing walls. Most of our speech was inaudible because of the thin walls.

Overall, the whole experience from start to finish was okay. We suspect the new owners had a big impact on the experience based on how we were treated in 2020 compared to 2022. If food is important to your event, we would say this hall is probably going to live up to expectations. However, make sure to be very specific when negotiating exactly what you want and expect for your event and ensure to have everything written down.