Eglinton West Gallery (EWG)

This is a beautiful space to work with. I had my wedding at The EWG and it was such an amazing experience. Working with Samir, Brian and Rosa was a blessing! They are great people to work with. Very efficient, from start to finish. Thanks again to all the staff at the EWG!

I had my wedding here and we absolutely loved the space! The rustic industrial decor was open and inviting. However, there are many areas that need improvement. The contact we were paired with spoke to us rudely and really fast when when communicating over email or phone. In person, the contact was more polite and seemingly more patient but lacked professionalism (ie: went on tangents about other unhappy patrons or her family life). When discussing the layout of the lobby area, I handed in my floorplan on time. We discussed removing unnecessary furniture in the lobby as our guests still wanted to feel comfortable enough with social distancing, as some Covid19 rules had just been lifted. When it was further discussed with our contact from EWG1, she gave us a difficult time and tried to convince us that more furniture was better. She insisted on adding more sofas since she didn't like our layout. We understand if vendors don't like the layout, but it is not professional to tell your patron. She kept insisting to place couches in areas that we already reserved for our own decor (ie: photobooth). I compromised with her that we would add one more sofa. When I went in person to finalize the agreement, I met with an entirely different associate, I reviewed the lobby floor plan and it had been changed AGAIN. They reverted to adding more sofas and coffee tables when we never even spoke about coffee tables. I had to repeat myself and once again provide this new associate with the layout I sent in the contract. This was a very frustrating error on their part that I had to endure as a patron. On the day of the wedding, the General Manager of my wedding and some helpers arrived on time in the morning to EWG1 (at a time that was previously discussed with their staff and my team), and no one at the venue was there to open the doors. They waited for 20min until another staff member, whom we've never met, came to open the door. When my GM entered, she saw that the lobby had coffee tables and sofas all over the place and it didn't match our layout. Once again, the venue did not adhere to the floorplan that was agreed upon in our contract which was finalized one week beforehand. These errors that kept repeating made realize how inflexible EWG1 office staff were and how communication within the EWG1 members needs a lot of improvement. My layout was simple and clean, yet our EWG1 contact kept adding furniture like coffee tables and sofas that cluttered the area which would not have made room for social distancing. I felt that the respect for my guests' comfort levels were not addressed on the venue's part. This venue is paired with SolePower Productions. They seemed professional and communicating with them before the wedding was alright. In EWG1 there are two tvs and two projector screens. We had two different slideshows prepared: one separate for the tvs and one different slideshow for the screens. SolePower ended up erroneously playing the same slideshow on all the tvs and projectors. This was very unfortunate. During the reception, the slideshow that was supposed to be played on the screens blacked out for half of the evening which was a big disappointment for our guests and ourselves. Our Maid of Honor's speech included a slideshow and our General Manager and other guests had to help the SolePower staff scramble to get the screen & projector working properly. They eventually got it to work and the speech was perfect, but it was really unfortunate that our own guests had to help the SolePower staff person to get the equipment working. The food was wonderful, the kitchen staff & waiters/waitresses were great! Our guests loved the hors d'oeuvres and the timing of each course was spot on despite any minor delay. We really appreciated this part of the service! All in all, if you are planning your own wedding and have to communicate with their office staff, I wish you good luck. If you have a wedding planner, hopefully they can manage expectations with the EWG1 staff so you don't have to! Also, make sure you have at least one guest that is competent to work screens and projectors ;)

What an absolutely incredible event! The EWG is stunning and offers so much flexibility for events. The multi-room offering allows for more dynamic events. The food is absolutely incredible! Highly recommend! A+++

We had our wedding at Eglinton West Gallery on May 22, 2022 and it was catered by Catertrendz, which is the in house catering company affiliated with EWG. Our primary concern is that we paid $1,133 for an extra hour of premium bar and we feel like the service we got was not representative of what we paid for. Me (the bride) was approached by the manager and informed that our guests were drinking too much and that the bar was going to have to close for 30 minutes. This confused me because I was under the impression that the bartenders would provide drinks according to smart serve training and that if certain individuals were over-consuming then it would be dealt with on an individual's basis. Instead, all 145 of our wedding attendants - regardless of whether they had any drinks that night yet - could not access the bar for 30 minutes during the shut down. Our contract does not state anywhere that the bar can be shut down by management. After requesting a partial refund for the 30 minutes of service we feel we did not receive, we were met with a phone call from the manager and we felt like they were not responsive to wanting to resolve the situation as we were denied a partial refund.

Aside from the 30 minutes of bar closure, we also felt like there is room for improvement in the customer service and efficiencies in the bar staff. Our package included two servers and it was unclear at times if both individuals were serving or if one was in a support role as the groom did request a drink from the second bartender and was advised to approach the other bartender instead.

While the food was tasty, we also feel like the amount of hors d'oeuvres present were not appropriate for the amount of guests at the event. There certainly did seem to be fewer hors d'oeuvres than we were expecting based on our contract. 
We also saw many of our guests cutting their steak with butter knives as steak knives were not present on all tables. - When this was brought up with management post-wedding, the manager stated that steak knives weren’t included in our contract. We thought this would be a given, since we had ribeye steak on the menu and the contract stated “inclusive of all cutlery”.

Reflecting on our interactions and experiences with the catering manager and venue as a whole, we ultimately feel like our satisfaction with our experience was not prioritized in the way we expected it to be given the importance of a day like a wedding day. We feel very let down with our experience both during and after the wedding and I cannot, in good faith, recommend this venue and caterer based on my experience with them.

Stunning venue for our wedding ceremony and reception. All our guests couldn’t believe what a perfect venue it was. Gorgeous photography opportunities (on the roof!). The venue team will go above and beyond to ensure your day is perfect.

I recently worked at EWG as a wedding coordinator for a client’s wedding. The venue is stunning on its own and well laid-out! They allowed totally creative control and the space was transformed! The staff was amazing and so accommodating and were able to meet every need and request we made. The food was delicious and we never ran out! The wedding was a huge success and everyone loved the event. I will be recommending this space to all my clients! @mk_events15

We chose EWG for our wedding venue and we couldn't be happier! Everything worked out perfectly
The venue itself stood out with its concrete floors, exposed ceilings and brick wall gave it modern/industrial look.
Also included in the venue were all decor items (napkins, tiffany chairs, linens, cruiser tables)
All staff members were accommodating and friendly throughout the whole process. They were always quick to response to our questions.
Bartenders and servers were tentive and did a great job in attending guests.
During the wedding many guests mentioned they will be booking their next event at EWG

We were super happy with the venue and all its services. We would highly recommend!

Our wedding was on November 20th 2021. It was a dream come true and ALL the staff at EWG are amazing to work with from start to finish.

Frances & Alison- You were both absolutely amazing to work with. We cannot thank you enough for a smooth transition after our last venue flaked on us.

From the beautiful ceremony, venue, food and incredible staff, everything was perfect! Our wedding day was a dream come true. Thank you for all your help and support!

A beautiful venue with delicious food and an amazing management. We are extremely happy with our experience and recommend it to everyone.