Last Minute Disappointment
Unfortunately, our experience with this venue was extremely disappointing due to a consistent lack of organization, preparation, and communication.
In the days leading up to the wedding, and especially during our visits to the venue, staff often did not know what was happening or how things were supposed to be set up. The day before the wedding, when we arrived to drop off décor and begin setup, the space was cluttered with items everywhere. Tables needed to be moved and areas cleared by us, and staff were unable to answer basic questions or assist with preparation.
On the wedding day itself, I arrived at 3:45 PM for a 5:00 PM ceremony, and the venue was nowhere near ready. The ballroom was cluttered, my flowers were left stuffed in a corner instead of set out as discussed, and the podium was full of garbage. My wedding party and I had to clean and organize these areas ourselves, which took time away from photos and getting ready.
The change room was especially disappointing. It was filled with Christmas decorations, boxes, and miscellaneous items scattered across the floor, making it unusable for getting-ready photos. A simple effort to move items to a back corner would have made a significant difference. The coat closet, which guests were expected to use, was also cluttered with Halloween decorations and general storage items. For a venue at this price point, these spaces should be clean, organized, and presentable.
We also paid an additional $1,000 for lighting, which was not set up properly on the day before the wedding. Several lights were missing, and when we brought this to the attention of our point of contact, her exact response was, “what the fuck.” This reaction, combined with the issue itself, demonstrated a clear lack attention to detail, especially considering the additional cost and the importance of lighting to the event.
Bar service was another major concern. While the bartenders themselves were polite and friendly, the quality of the drinks was consistently poor. I personally tried six different drinks and could not finish even a simple one, as they were poorly balanced and not enjoyable to drink. Several guests commented on this as well. More concerning was the lack of responsible alcohol service. At one point, a guest was being served four drinks at a time, and by the end of the night had consumed close to 30 drinks. At no point was service stopped or limited, and it appeared service continued because the guest was tipping. When the guest reached approximately their 24th drink, they were told, “might as well do a double so you can finish the bottle.” This felt unsafe and irresponsible. Considering we were paying for the open bar based on consumption, I feel taken advantage of. Additionally, an 18% gratuity was already included and paid for beverage service, making the presence of a tip jar at the bar feel inappropriate and unnecessary. It came across as tacky and greedy, especially given the existing service issues. (MORE ON THIS BELOW)
In the weeks leading up to the wedding, I was informed that the solarium would no longer have a bar, requiring me to fill that space last minute. This created significant stress and an unexpected financial burden. I had to spend an additional $800 simply to avoid the space being empty, something that could have been planned for well in advance had this change been communicated earlier.
The sweets table was also very disappointing. I was given a tasting box nearly a year in advance and selected items based on that. A few weeks before the wedding, I was told that none of those selections were available anymore. While changes can happen, this process should not be done so far in advance if it cannot be honored. In addition, the original wedding cake I had discussed and planned for could not be accommodated, forcing me to scramble to source a wedding cake only a couple of weeks before Valentine’s Day. Many of the desserts served were dry and stale, suggesting they had been prepared too far in advance.
We also had a very concerning experience with the DJ that is included with the venue. The DJ contacted us for the first time on the Wednesday night before our Saturday wedding. She called later in the evening while we were out, and I was unable to return the call immediately. The following morning, I had three back-to-back appointments for wedding preparations and had not yet had a chance to return the call. By approximately 11:00 AM, she contacted the venue coordinator stating that I was not returning her call and that if she did not hear back, she would not be doing the wedding. When my husband returned her call by noon, her opening statement was, “someone dropped the ball, and if I don’t have this information by 10:30 PM, we will not be doing it.” I had no prior communication explaining the DJ process, who the DJ was, or that I was expected to initiate contact. I had already completed the required music form and had not been asked for it by anyone. Being threatened with cancellation days before the wedding due to a breakdown in internal communication was unacceptable and added unnecessary stress.
There were aspects of the experience that we genuinely enjoyed. The fireworks were a highlight of the evening and were very well received by our guests. The main meal and cocktail hour food were very good, and we received many compliments from guests on the quality of the food. Morgan was generally pleasant to work with and did her best to assist when she was involved, and the venue itself is a beautiful space with a lot of potential when properly organized.
When I brought up our concerns about the bartenders to Morgan after she had asked me to leave a review, the only explanation provided was that the staff do not receive gratuities. That was extremely confusing to hear, because on our invoice the charge is itemized as “service charge and gratuities,” which clearly implies both are included. I was told that as per the contract the service charge goes directly to the venue, which is fine. However, why is it labeled to include gratuities if no gratuities are actually distributed? Based on how it was presented on the invoice, I was under the impression that gratuities were included in what we had already paid. Now I’m left feeling uncomfortable knowing the staff were not tipped by us at all, as none of this was clearly explained. On top of that, because we were paying based on consumption, the bartenders also receiving cash tips from guests creates a significant conflict. In my opinion, that dynamic encouraged over-serving, which is not only unsafe but also directly impacts the final bill. It feels like we were put in a position where we paid more without transparency.
Overall, I did enjoy working with Morgan throughout the process up until this point. However, when everything is said and done, based on the experience as a whole and the price point, I would rate St. B a 3/10
Again, this is all just my opinion and experience.