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Married on 10/05/2014 Jennifer Hughes
Overall we were pretty disappointed. We had booked the "elopement" package and originally had an amazing experience planning with the coordinator. Less than one month before the wedding, the resort was sold. The new owners and management team are doing a VERY poor job of ... View more maintaining the previous standards. We were given a new coordinator 2 days before the wedding and she was very cold, had no clue who we were, and had no clue what she was doing. It took us 6 hours upon arrival to track her down and meet with her to discuss the plan for the next morning. She had NOT reviewed our file, did not know our names, what was included, etc. We were literally left to our own devices, there was a lot of confusion, and we had very little help. There was a mix up with the cake which prevented us being able to take photos with our photographer, we did not receive our "turn down service" which included champagne, truffles, and flower pedals, and the coordinator failed to decorate the ceremony site as requested. In fact, we saw her walking around the resort with our requested decor in hand, but she never put it out. There was no support before or after the ceremony and if it was not for the AMAZING hair, spa, and make-up people, it would have been even more upsetting. We had no follow-up, we were not made to feel special, and we felt very ignored. Although this is a BEAUTIFUL facility and everything is very clean and modern, I would not recommend having your wedding here. I was lucky that I had only booked an elopement as I can only imagine the disaster that those who have booked large weddings will have to go through. It also does not look like it will get better any time soon as there will be another NEW wedding coordinator as this one is only staying for 3 weeks (he looks to be a 22 year old kid). The new management and owners should be ashamed of themselves. I really hope they realize how their decisions are going to affect their business.
Married on 25/04/2014 Sophia Kent
Alaia and her team were amazing. My husband and I fell in love with the place when we first saw the website: but what really sold us was the responsiveness of Alaia and her team. My husband is active duty military so scheduling can be a bit of a challenge: he didn't know if he ... View more had leave to attend his own wedding until mid February and we almost had to cancel our tour of the resort. I also have a lot of unusual food allergies - as did several of my guests, but the team rose to the task of making food that was safe for all of us to eat - and not only was it safe, it was delicious! When I decided to do a self-catered meal, Alaia was ready with options for tables and chairs - as well as several options for tents should the weather turn stormy - which thankfully it didn't. Our wedding was exactly what we wanted: Small, relaxed, and enjoyed by everyone -including ourselves. When my sailor forgot his tie ... the resort even found one for him - one of the front desk agents even offered to go home and get him one if they didn't have one on site that would work for him. Alaia and her team went above and beyond to make our wedding perfect for us. Special thanks also to Nicole for her amazing ability to transform my unruly hair into a work of art and Holly for her lovely and elegant make-up.
We had our wedding at Poets Cove Resort & Spa a couple weeks ago in Sept. And we couldnt have asked for a better venue. The staff was awesome, everyone was so friendly to all of our guests and it was evident that they went out of their way to accommodate all of our special ... View more requests. The event planner Alaia really made our wedding planning such a great experience, she was always available to answer questions and really lovely to work with!
Jasmine and her team were incredible and went to great lengths to ensure we had everything we needed to make our wedding day (and weekend) a huge success. I would do it all over again in a heart beat!
Jasmine was fantastic! Poets Cove was very accommodating. Such a beautiful place! Our only complaint was 3 gentlemen "crashed" our reception. 3 times we had to ask them to leave, one of the guys tried to hit our bartender and the cops were called. All in all it was such a great weekend and we'll absolutely be back to Poets Cove!
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