Lauren P, Married on 02/06/2018

A truly magical venue for a wedding

We recently had our wedding reception in the Grand Banking Hall at One King West (June 2018), and we couldn't be happier with how the evening unfolded. I'm still pinching myself!

The building is spectacular and exudes history and heritage. We had close to 240 guests for a seated reception dinner and it still felt very intimate, without feeling crowded. The food was delicious and was very well received by our guests. The room was stunning.

A massive thank-you to Angela, Aileen and Renae. Angela and Aileen answered all of our (many, many!) questions leading up to the big day and were so gracious, friendly and helpful in the process. Renae went above and beyond to ensure our night ran smoothly and all of the guests and bridal party were enjoying themselves. They were all so organized with the set-up and tear-down and pick-up of materials the next day. We truly can't thank them enough for their incredible customer service and for making our day so special and unforgettable.

One King West's reply:

Dear Lauren P,

Thank you so much your kind words and for choosing One King West to host your June 2018 wedding reception. Your wedding day was such a special occasion and is a day that our team will always remember.

As our dedicated Wedding Specialists and Banquet Team work tirelessly to ensure a couple’s every desire is fulfilled, from the beginning of the planning process, to the final moments of the big day; it truly means a lot to know their efforts have been recognized and appreciated.

And we are so pleased to know that our elegant and historic Grand Banking Hall provided the perfect backdrop to your dream wedding and a lively atmosphere for your guests.

Thank you again for choosing One King West as your wedding venue. We look forward to welcoming you back to take part in more of your life’s celebrations and milestones!

Lilah Jaffee, Married on 03/09/2017

An Amazing Experience

We had such an amazing wedding, thanks to Angela and everyone at One King West! Where can I even begin!? We had a few events there a few nights before the big day and Angela was so quick to want to help us out and make sure everything was perfect! Joseph was also an incredible help! He was at all of our events as well to make sure everything was running smoothly! I couldn’t suggest a better place for a wedding! Beautiful venue, and a group of people who went so far above and beyond! Thank you so much for making our day so memorable!

Christine & Tim Chan, Married on 02/09/2017

We planned our wedding in 2 months and all the smooth planning wouldn’t have been possible without the help of One King West’s wedding specialists, Anam and Angela. They responded quickly to all our questions and were gracious to all of our requests. On the day of the wedding, they delivered as promised. Food was impeccable and the staff were attentive and responsive. They even returned a couple envelopes that were found on the floor and immediately looked for the grooms lost jacket as soon as we notified them (which we late discovered was taken by our groomsman). Joseph, our wedding coordinator, ensured that everything was perfect. He went above and beyond our expectations in every possible way. We highly recommend One King West Hotel. We can’t thank them enough for making our special day so incredibly perfect!

Aisha Khan, Married on 30/07/2017

We got married at the One King West on July 30th. Angela was our wedding coordinator and we couldn't be more pleased. The day went perfectly! She remembered and attended to every detail. The rest of the staff were also fantastic, constantly checking in and ensuring that all guests were taken care of. It was a beautiful day and I can't thank them enough!

Sandy W, Married on 26/06/2016

Looked great, not great service

We rented 3 of their venue spaces for our wedding day in 2016. We were passed from staff member to staff member like a hot potato for the planning leading up to the date. The bridal suite get ready suite on the morning of was trashed and dirty from the night prior from other guests. Air conditioning in that suite also broke down the same day. We had a ton of leftover cake, they did not let me know we could take it back and the packaging of the top layer of my wedding cake was smashed in Plastic wrap, so we did not get to have cake for our 1 year anniversary.

One King West's reply:

Dear Sandy W,

Thank you for choosing One King West to host your June 2016 wedding and for taking the time to provide your feedback from your special day.

Customarily each of our couples work with a dedicated Wedding Specialist throughout their planning process. At the time our Wedding Specialist had returned from maternity leave prior to your wedding, resulting in a shift of team members. We pride ourselves on the premise that we are able to offer specialized wedding services and are confident that all of our Wedding Specialists are experienced and qualified.

I understand your concern with the issue involving your cake. Shortly after the wedding we had attempted to come to a solution and recover from our service shortfall, as we recognize the significance of the top layer of a wedding cake. However at the time we were unable to agree upon a solution.

We have communicated this feedback to the concerned staff as we will work towards improving our services.

Congratulations on your upcoming 2nd Anniversary; we wish you all the best.