Information about Inn at the Quay
Inn at the Quay is a beautiful hotel venue located in New Westminster, British Columbia. There is no other hotel in the city that features full services and all the amenities that you can find than this one. Amazing views of the river for your ceremony and then catering by The Boathouse Restaurant for the reception? Sounds like a plan!
Facilities and capacity
This riverfront venue has the facilities to provide a lovely location for your wedding and complete your vision. It's ballroom-style facility is perfect for a city wedding that can have both indoor and uncovered outdoor settings. The maximum capacity is for 150 guests.
Services offered
Inn at the Quay, as mentioned before, has all the services and amenities available for your convenience. The services offered include the following:
Cuisine
No wedding can be truly great without great food. The cuisine options offered include:
Accommodation
This hotel venue offers 126 upscale guest rooms which overlook the Fraser River. Many rooms have private balconies and include huge beds, comfortable bath robes and some even have jacuzzis. These rooms offer all the amenities you can expect.
Other facilities
Some of the other facilities you can find at this hotel include a fitness centre with a whirlpool, sauna, treadmill, free weights, elliptical trainer and more. It also has a staffed business centre which can be used for meetings and features free wifi.
From 2 to 150
150 people
Ballroom, historic, hotel
City, classic, coastal, glamorous, modern, nautical, preppy, rustic, vintage, waterfront
Accommodations, bridal suite, catering / bar, clean up, event planning, set up
C$ 1,200.00
C$ 50.00
More information about Inn at the Quay
Brooke Schmahmann, Married on 08/09/2018
Overall it was a good experience
The venue is beautiful and the food was absolutely amazing (probably the best food I’ve ever had at a wedding). I don’t think you can beat this venue for the price. The only downside is the wedding coordinator, Anna. She doesn’t read her emails properly, doesn’t answer questions, and was basically MIA on the day. My decorator, DJ, and MP has questions for her on the day and told me she was beyond useless. When I booked the venue there was a different coordinator but she went on maternity leave. If Melissa is back when you’re looking then I would highly recommend it. If Anna is there then only book if you are very organized and won’t have many questions.
Inn at the Quay's reply:
Congratulations newlyweds Brooke and Dylan! Thank you for choosing the Inn at the Quay for your special day and kind comments regarding the venue and food. I’m sorry to read that you had some concerns with our Catering Manager as she truly enjoyed working with you and your lovely families. Should you wish to discuss further, my direct line is -. Enjoy this first, special year together with many more to follow!
Kathy MacKerricher, GM
Daniella Neves, Married on 26/08/2018
Disappointing
I will start off with the good: the venue is beautiful, the hotel staff are eager to help, and the food is delicious. Unfortunately, what went wrong, went terribly wrong.
We were asked to drop off overlays a few days prior so the banquet team would be able to have the tables setup up prior to our arrival at 10am for decorations and such. When we arrived for setup at 10:30, the tables were completely bare, chairs were stacked up, and the ballroom was nowhere near being setup for a party. When I brought the issue up with the hotel I was told that happened because "they didn't know if the wedding was going to take place indoors or outdoors because of the weather."
That just does not make sense as the chairs to be used outside (that were already setup, probably from the wedding prior) were a complete different set. If the ballroom was indeed ready for the party at 10am, it would be easy enough to move the chairs to one side, and the table to another, to accommodate a ceremony indoors.
When I arrived at the hotel, only the catering manager and one team member were available to set up the ballroom. While both worked very hard, there was just not enough manpower to get that done in time.
In my previous hospitality experience, the banquet team from the night before should've gotten the room ready for my wedding the next day (seeing that they agreed to have the room available for decorations at 10am), but that did not happen. It is just unrealistic to think that the morning crew of 2 can reset a ballroom in an hour or so.
The fact that no setup was done - in fact, garbage from the previous party was still sitting outside - set the pace for the whole day. The entire wedding preparation got delayed: decoration was not setup in time and in turn the ballroom was not ready for guests to move in after the ceremony - which was a concern, especially considering that we had a pregnant lady, elderly, people with kids, etc. They did require an hour to reset for dinner - as we got married indoors - but my friends and I were still decorating in between photo shoots and the cocktail hour, as we couldn't work on the decorating at 10am due to the room not being ready.
The biggest disappointment of the evening was dinner; a real shame considering the food was delicious. We ran out of chicken 2/3 into the party, and had a staff member tell guests, and myself whilst holding an empty plate an hour into dinner service, that no more was coming from the kitchen as guests were over eating. You can imagine how ashamed I felt when I hear that from my guests.
I got a hold of The Boathouse (they were the ones supplying the food, not the hotel) after the fact, to give them the feedback that I received, and even though they (dismissively) apologized, they really down played my concerns AND tried to engage me on a he said/she said situation, saying that the manager on duty "confirmed that only one person didn't have chicken" when I explicitly said that I, the bride, and several other guests did not have any. I found that very upsetting as I took the time to let them know that things didn't go as they should, and instead of owning up to it and apologizing, the manager decided to contradict me.
I also had my rehearsal dinner at the Boathouse earlier in the week, and when I brought up issues from that dinner, they made it look like things went really smooth when that was NOT the case - but I won't even go there as this review is already long enough. Dealing with that Boathouse location was just a complete let down and it might be unfair to discredit the hotel, but you are only as strong as your weakest link.
Brides put so much effort and time into their special day and having things like that happen its disappointing. And it goes from disappointing to very annoying very fast when instead of hearing a truthful apology, you feel like your concerns are getting down played, or even worse, blamed for what didn't go well.
So no, I will not recommend this venue. If you decide to get married here, these are my tips: ask if there is a party the night before yours and make sure they will be flipping the room *before* you or your decorator/coordinator arrives - preferably the night before. If you arrive and it is not ready, get them going as soon as possible as this will set the pace for the rest of your day - that is key! As for dinner, make sure you have two types of protein on your menu. I am blaming myself for not doing that - despite going with a menu suggested by hotel staff.
Inn at the Quay's reply:
Dear Daniella and Wade,
Congratulations on your recent wedding and thank you for choosing the Inn at the Quay for this very special occasion. I’ve had the pleasure of being the GM for the past 30 years and each celebration the Inn at the Quay has hosted, has had it’s own personalized and magical moments.
As you are aware, we were short one staff member that day; unfortunately due to a sudden death of a family member. Your 10 am set up time became 12 noon, partially due to our Catering Manager and Bell Staff setting up an option of an indoor ceremony vs. outdoor on the balcony due to the weather. Of course the final decision is the Bride’s and you did choose to move indoors.
I do apologize that there was not enough chicken for your guests and for the comment made by a staff member. The create your own buffet with one protein is priced accordingly and likely more suitable for a non meat eating group.
I wish you every happiness in the years to come and trust you have many special memories of your wedding day, August 26, 2018.
Kathy MacKerricher, GM
Melissa Valuck, Married on 25/08/2018
Wedding 2018
We had our wedding in August 2018. The venue was great. The hotel worked with us to meet all our needs. Our guest are still talking about the food quality and flavour. The service was excellent. I would recommend to anyone on a budget!
Inn at the Quay's reply:
Thank you Melissa for the nice message. It was a pleasure to be part of your celebration. Wish you both a life time of happiness!
Kaitlyn, Married on 11/08/2017
We looked around for ages for the perfect venue, and we definitely found it at the Inn at the Quay. The hall is lovely and was the perfect size for our wedding, and they provided almost everything that we needed. Catering, sound equipment, chairs, tables, cutlery... everything. All we had to do was decorate! It was such a huge weight off of my shoulders to have them take care of so much, and they were all lovely and professional. My only advice is that they do not have speakers on the patio, so if you are having your ceremony there make sure to find an alternate way to play your ceremony music. But I highly recommend this venue, and you will not regret booking here.
Inn at the Quay's reply:
Thank you Kaitlyn for the lovely review. It was a pleasure to be apart of planning your special day. All the best in your new adventure!
Jessicka Lopez, Married on 20/08/2016
Shannon was a dream to work with. She was very quick to respond to our numerous questions. Our wedding was beautiful and the food was delicious. I would highly recommend the Inn at the Quay to everyone! We had an amazing experience and it was very affordable.
Inn at the Quay's reply:
Thank you Jessicka for giving us such a nice review. It was a pleasure to be apart of planning your special day. All the best in the future.
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