Weddings

Inn at the Quay

New Westminster, British Columbia View map
Rating 4.7 out of 5
   14 reviews
2 to 150 Guests

About

2 to 150 Guests

Inn at the Quay is a beautiful hotel venue located in New Westminster, British Columbia. There is no other hotel in the city that features full services and all the amenities that you can find than this one. Amazing views of the river for your ceremony and then catering by The Boathouse Restaurant for the reception? Sounds like a plan!

Facilities and capacity

This riverfront venue has the facilities to provide a lovely location for your wedding and complete your vision. It's ballroom-style facility is perfect for a city wedding that can have both indoor and uncovered outdoor settings. The maximum capacity is for 150 guests.

Services offered

Inn at the Quay, as mentioned before, has all the services and amenities available for your convenience. The services offered include the following:

  • Accommodations
  • Catering / Bar
  • Bridal suite
  • Wedding party prep room/hospitality suite
  • Outdoor patio for ceremonies

Cuisine

No wedding can be truly great without great food. The cuisine options offered include:

  • Buffet
  • Plated
  • Family Style
  • Dessert
  • Server(s)
  • Tastings
  • Cocktail reception
  • Hors d'oeuvres
  • Stations

Accommodation

This hotel venue offers 126 upscale guest rooms which overlook the Fraser River. Many rooms have private balconies and include huge beds, comfortable bath robes and some even have jacuzzis. These rooms offer all the amenities you can expect.

Other facilities

Some of the other facilities you can find at this hotel include a fitness centre with a whirlpool, sauna, treadmill, free weights, elliptical trainer and more. It also has a staffed business centre which can be used for meetings and features free wifi.

Highlights

Availability
Check your date

Type

Ballroom, historic, hotel, inn/B&B

Style

City, classic, coastal, garden, glamorous, modern, nautical, preppy, rustic, vintage, waterfront

Event Services

Accommodations, bridal suite, catering / bar, clean up, event planning, lighting / sound, set up

Reception Site Fee - Peak Season

$1,600

Plated Service (per head)

$45

More information

How many event spaces or rooms does your venue offer?

4

What kind of settings are available?

Indoor
Uncovered outdoor

Which of the following wedding events does your venue service?

Ceremony
Reception
Bridal shower
Engagement party
Rehearsal dinner

What catering services do you offer?

Buffet
Cocktail reception
Dessert
Family style
Hors d'oeuvres
Outside cake
Plated
Server(s)
Stations
Tastings

What bar services do you provide?

Bartender(s)
Cash bar
Champagne toast
House beer
House wine
House liquor
Limited bar
Liquor license
Open bar
Premium liquor
Signature drink
Specialty beer
Specialty wine

What event items are available?

Audio equipment
Centerpieces
Dance floor
Decor
Lighting
Chairs
Tables

What food and beverage items are available?

Barware
China
Chocolate fountain
Flatware
Glassware
Linens

What transportation and access is available?

Parking
Wheelchair access

Do you have a site fee for wedding receptions at your venue?

Yes

What is the starting site fee for wedding receptions during off-peak season?

$600

Do you have a site fee for wedding ceremonies at your venue?

Yes

What is the starting site fee for wedding ceremonies during peak season?

$600

What is the starting site fee for wedding ceremonies during off-peak season?

$400

Which of the following are included in starting site fee?

Set up
Clean up
Chairs
Tables
Linens
China
Flatware
Glassware
Lighting/sound

What is the average catering price per person for buffet service?

$45

What is the average catering price per person for stations?

$18

What is the average catering price per person for hors d'oeurves?

$15

Which of the following are included in the cost of wedding catering?

Server(s)
Dessert

What is the starting price per person for bar service?

$7

Which of the following are included in the starting price for bar service?

House beer
House wine
House liquor

14 reviews

Write a review
Rated
4.7
out of 5.0
  • Quality of service
    Rating 4.7 out of 5
  • Response time
    Rating 4.8 out of 5
  • Professionalism
    Rating 4.7 out of 5
  • Value
    Rating 4.7 out of 5
  • Flexibility
    Rating 4.8 out of 5

7 User photos

Order by:
  • Cozette
    Cozette C. Married on 24/04/2020
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
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      Rating 5.0 out of 5

    Absolutely amazing!

    Melissa, the catering manager, and all the staff where outstanding. Through covid and planning our wedding twice they helped ease our minds. Allowing for so much flexibility in this uncertain time, along with a welcoming, friendly and supportive attitude. They were almost invisable during our event but present and helping make our day run smoothly
  • Courtney
    Courtney R. Married on 21/09/2019
    Rating 5 out of 5
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    September 21, 2019 Wedding Ceremony

    I booked my indoor wedding ceremony in the ballroom of this hotel and my reception next-door (because we could bring our own alcohol there).
    I found Melissa, Kendall and Erin all to be fabulous people to work with! Each response to an email was punctual and no one never once made me feel like I hadn’t booked enough. The ballroom was lovely. I also had guests stay at the hotel the night of the wedding and everyone raved about the rooms and the service they received. Thank you so much!!
  • Beeyiu
    Bee Y. Married on 30/12/2018
    Rating 5 out of 5
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    Amazing service, stress-free day

    I can't stress enough how picture-perfect and amazing my wedding day was thanks to the team at Inn at the Quay (particularly Anna Chong and Tracey). Having had given birth in October and then putting together a December wedding, it was imperative that I had as little stress as possible during this process. Anna was very knowledgable and detailed without overwhelming me. She responded very promptly to all of my emails and questions. She covered all of the bases and made sure I was completely happy with everything. She was even caring enough to check up on us and congratulate us during our celebrations. We were also so surprised and grateful for the complimentary champagne and chocolates in our "honeymoon suite" when we went upstairs after the wedding. I loved that the hotel still had their Christmas decorations up in the hotel for our Dec. 30th date and we were able to use all their decorations for a tasteful, colourful theme.

    The food was excellent at the wedding. Tracey, the buffet manager fromThe Boathouse, went above and beyond to take care of my partner and I during the reception. She checked on us continually and reassured us that she was there for us no matter what. And she was absolutely true to her word! She has an amazing warmth to her and we felt as if we were simply being pampered by a close friend! We even had many of our guests note how lovely and attentive she was! In fact, ALL the staff who worked our wedding were beyond friendly, helpful, and caring. The spread of food was delicious and although I wish I could've eaten more, I enjoyed every bite. Now if you have the chance, GET THE POUTINE STATION!!!! My friends are STILL talking about the poutine buffet to this day. The fries were so crispy and flavoured with a great seasoning, the variety of extra toppings was so awesome, and my vegetarian friends were really grateful for the mushroom gravy/sauce as an option to the beef gravy.

    I cannot say enough amazing things about the staff at Inn at the Quay. It was the perfect venue for our winter wedding and we loved having the option of the balcony/patio for our ceremony or additional pictures. The room was the perfect space for the (roughly) 70 guests and the feedback from my guests was that it was a perfect day. I really feel strongly that I couldn't have had this perfect day without Anna and Tracey. Thank you, ladies! You really went above and beyond my expectations!
  • Kaitlyn
    Kaitlyn Married on 11/08/2017
    Rating 5 out of 5
    • Quality of service
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    We looked around for ages for the perfect venue, and we definitely found it at the Inn at the Quay. The hall is lovely and was the perfect size for our wedding, and they provided almost everything that we needed. Catering, sound equipment, chairs, tables, cutlery... everything. All we had to do was decorate! It was such a huge weight off of my shoulders to have them take care of so much, and they were all lovely and professional. My only advice is that they do not have speakers on the patio, so if you are having your ceremony there make sure to find an alternate way to play your ceremony music. But I highly recommend this venue, and you will not regret booking here.

    Inn at the Quay's reply:

    Thank you Kaitlyn for the lovely review. It was a pleasure to be apart of planning your special day. All the best in your new adventure!
  • Brooke
    Brooke S. Married on 08/09/2018
    Rating 4 out of 5
    • Quality of service
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      Rating 4.0 out of 5
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      Rating 4.0 out of 5
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      Rating 4.0 out of 5

    Overall it was a good experience

    The venue is beautiful and the food was absolutely amazing (probably the best food I’ve ever had at a wedding). I don’t think you can beat this venue for the price. The only downside is the wedding coordinator, Anna. She doesn’t read her emails properly, doesn’t answer questions, and was basically MIA on the day. My decorator, DJ, and MP has questions for her on the day and told me she was beyond useless. When I booked the venue there was a different coordinator but she went on maternity leave. If Melissa is back when you’re looking then I would highly recommend it. If Anna is there then only book if you are very organized and won’t have many questions.

    Inn at the Quay's reply:

    Congratulations newlyweds Brooke and Dylan! Thank you for choosing the Inn at the Quay for your special day and kind comments regarding the venue and food. I’m sorry to read that you had some concerns with our Catering Manager as she truly enjoyed working with you and your lovely families. Should you wish to discuss further, my direct line is -. Enjoy this first, special year together with many more to follow!

    Kathy MacKerricher, GM
  • Dani
    Daniella N. Married on 26/08/2018
    Rating 2.6 out of 5
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      Rating 2.0 out of 5
    • Value
      Rating 3.0 out of 5
    • Flexibility
      Rating 3.0 out of 5

    Disappointing

    I will start off with the good: the venue is beautiful, the hotel staff are eager to help, and the food is delicious. Unfortunately, what went wrong, went terribly wrong.

    We were asked to drop off overlays a few days prior so the banquet team would be able to have the tables setup up prior to our arrival at 10am for decorations and such. When we arrived for setup at 10:30, the tables were completely bare, chairs were stacked up, and the ballroom was nowhere near being setup for a party. When I brought the issue up with the hotel I was told that happened because "they didn't know if the wedding was going to take place indoors or outdoors because of the weather."

    That just does not make sense as the chairs to be used outside (that were already setup, probably from the wedding prior) were a complete different set. If the ballroom was indeed ready at 10am, it would be easy enough to move the chairs to one side, and the table to another, to accommodate a ceremony indoors. My decorations set up was delayed because (not partially) the hotel was short staffed. I had a chat with the catering manager on-site and told her that I was a banquet server for a couple of years and the night crew ALWAYS resets a room for the next day, and said manager herself mentioned she had the same experience at another location she worked, but that things at the Inn at the Quay were different.
    Things happens; someone that can't come to work is just one of the reason why you leave things ready the day before. The catering manager that secured a contract with me in April, had explained that an hour between ceremony and reception would be needed to reset the ballroom if the ceremony had to be moved indoors - not two hours before the ceremony.
    Part of the package offered, was the ability to have a "Plan B" in case it rained so the hotel should've had their basis covered by either being better staffed or with the prep done the night before, as it is just unrealistic to think that the morning crew of 2 can reset a ballroom in an hour or so, on top of everything else they have to do.

    The fact that no setup was done - in fact, garbage from the previous party was still sitting outside - set the pace for the whole day. The entire wedding preparation got delayed: decoration was not setup in time and in turn the ballroom was not ready for guests to move in after the ceremony - which was a concern, especially considering that we had a pregnant lady, elderly, people with kids, etc. They did require an hour to reset for dinner - as we got married indoors - but my friends and I were still decorating in between photo shoots and the cocktail hour, as we couldn't work on the decorating at 10am due to the room not being ready.

    The biggest disappointment of the evening was dinner; a real shame considering the food was delicious. We ran out of chicken 2/3 into the party, and had a staff member tell guests, and myself whilst holding an empty plate an hour into dinner service, that no more was coming from the kitchen as guests were over eating. You can imagine how ashamed I felt when I hear that from my guests. The hotel and the restaurant later tried to blame me for the menu chosen, despite the fact that I had brought in a descriptive quote from another venue so the Inn's Catering team could give me a comparative quote. I wanted to have two types of meat (and had it on my quote with the other hotel) and after talking to the catering manager in April, it was suggested that a different menu (the one offered on my wedding day) would work for the amount of guests I had coming. Add the fact that the wedding the day prior had a big spoilage of food, fact shared by the catering manager available on the day, also gives me an idea of why we didn't have enough food on my weeding dinner...

    I got a hold of The Boathouse (they were the ones supplying the food, not the hotel) after the fact, to give them the feedback that I received, and even though they (dismissively) apologized, they really down played my concerns AND tried to engage me on a he said/she said situation, saying that the manager on duty "confirmed that only one person didn't have chicken" when I explicitly said that I, the bride, and several other guests did not have any. I found that very upsetting as I took the time to let them know that things didn't go as they should, and instead of owning up to it and apologizing, the manager decided to contradict me.

    I also had my rehearsal dinner at the Boathouse earlier in the week, and when I brought up issues from that dinner, they made it look like things went really smooth when that was NOT the case - but I won't even go there as this review is already long enough. Dealing with that Boathouse location was just a complete let down and it might be unfair to discredit the hotel, but you are only as strong as your weakest link.

    After a detailed yelp review and a lengthy discussion with the Boathouse, they have apologized, invited me over to the restaurant again to try and make up for it and explained they would use my experience as a learning opportunity with their staff. The hotel still has a stand of "we didn't do anything wrong" and that is the reason why I would not recommend this venue. If you decide to get married here, these are my tips: ask if there is a party the night before yours and make sure they will be flipping the room *before* you or your decorator/coordinator arrives - preferably the night before. If you arrive and it is not ready, get them going as soon as possible as this will set the pace for the rest of your day - that is key! As for dinner, make sure you have two types of protein on your menu. I am blaming myself for not doing that - despite going with a menu suggested by hotel staff. Oh and see if you can work with Melissa as she seems a lot more "on top" of things than her replacement while she is away on maternity leave - of course, weddings after late 2019.

    Brides put so much effort and time into their special day and having things like that happen its disappointing and frustrating to say the least. And it goes from disappointing to annoying very fast when instead of hearing a truthful apology, you feel like your concerns are getting down played, or even worse, blamed for what didn't go well.
  • Denise
    Denise Married on 20/08/2016
    Rating 5 out of 5
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      Rating 5.0 out of 5
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      Rating 5.0 out of 5
    Our Wedding at the Inn at the Quay was everything we wanted in our wedding .As long time residents of New Westminster we couldn't have ask for better, with the mighty Fraser River running under the hotel and steps away the pier park and board walk , the food and the staff Exceptional.

    Inn at the Quay's reply:

    Denise, thank you for leaving us such a lovely review. It was a pleasure to be apart of planning your special day. All the best in your new adventure!
  • L
    Latasha I. Married on 22/08/2020
    Rating 5 out of 5
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    Excellent service

    Melissa and her staff were amazing! They provided outstanding service which made our wedding day spectacular.
  • C
    Cozette C. Married on 24/04/2020
    Rating 5 out of 5
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      Rating 5.0 out of 5
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      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
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      Rating 5.0 out of 5

    Wedding coordinator

    Melissa in the catering/event planning is absouletly amazing, personable, and extremely understanding. She is set and ready with all information and eased our comfort with many visits, walk throughs phone called etc. Especially during Covid, as out wedding was effected. This hotel is beautiful well priced and has all our stars!
  • R
    Rachel M. Married on 06/04/2019
    Rating 5 out of 5
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      Rating 5.0 out of 5
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      Rating 5.0 out of 5

    Great venue!

    We had our wedding reception at Inn at the Quay, and it was the perfect venue for us. Riverfront, central location, beautiful room, delicious food, friendly and helpful staff.. the list goes on. Melissa (Catering Manager) was absolutely amazing to work with - she was professional, organized, and very accommodating. We highly recommend this venue.

Awards

  • 14

Inn at the Quay Real Weddings

  • Stephanie & Jordan
    99 Photos · 13/Jul/2019

Deals

Inn at the Quay 1
Discount

For Weddings held March 1st, 2021 to December 30th, 2022

select either a complimentary cake cutting service or champagne toast.

Book your special event on a Friday and receive 30% off the regular room rental. Book a Sunday (*) and save even more - with 50% off. Plus, on either day, the bride and groom will enjoy their special night in a Jacuzzi room free of charge (based on availability).

Preferred Vendors

Map

900 Quayside Drive V3M 6G1 New Westminster (British Columbia)

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