Butterfly Photography and Photo Booth Rentals

• Heather B · Married on 13 of August of 2016

  3.0

  • Quality of service:
    3.0
  • Responsiveness:
    4.0
  • Value:
    3.0
  • Flexibility:
    2.0
  • Professionalism:
    3.0

  I found Butterfly photography looking on google, but I wish I had waited. During the engagement photos everything was great (with only 2 people) and I was happy with the way my photos turned out. On my wedding day I felt completely let down. Rosalines attitude that day was harsh and abrupt. I felt like every photo was a production and it was causing tension with the bridal party. I felt like I didn't get all of the photos I would have liked to.
  
  I am most dissappointed by the photobooth. I actually regret paying for it. Rosaline refused to set up equipment before photos which meant we had to wait until after photography was done for the night to set up the photo booth, which she did not tell me before I paid my deposit. She was very demanding the moment people walked out of the photobooth to give props back, not even giving guests a chance to do it without being asked. I understand not wanting to lose items, but people are having fun and not instantly thinking about putting things down. A LOT of my guests were complaining that she was being rude. It caused the photobooth to hardly even be used, with the line often being empty, therefore my regret in spending money on it. I at one point watched Rosaline chase a family member around the ballroom because he forgot to take his hat off. Later she even GRABBED my brother in law, which is never ok!!!
  
  When I emailed her after the wedding to give some constructive feedback for the future she emailed me back with a long list of excuses which made me incredibly frsutrated (ex. "we have guests colliding into one another which could lead to injury", "sometimes guests are unable to see where they are going because they are wearing props", "sometimes guests feel claustrophobic" and so on. Her response to grabbing my BIL was that he was unsteady, yet other guests saw and that was not the case. Her responses made me feel like she didnt even care that her client was unhappy and that she took no resposibility for her own actions/behavior.

  Sent on 18/09/2016

  Butterfly Photography and Photo Booth Rentals's reply:

  Hi Heather,
  
  Thank you for your review. I am sorry you were unhappy with the photo booth set up time. You received a discount for the photo booth because the photo booth services would be after photography. This was explained to you in a email that "The photo booth deal I gave you would mean that the photo booth would have to start after my photography shift is over. I would most likely have to do set up during dinner when there isn't any activities happening OR if you have time for me to set up right after the photography shift is over. " Because you had speeches during dinner, setting up the photo booth during dinner was not feasible so I further accommodated you by splitting the photo booth unloading time before the reception, and finishing setup after the photography shift was over.
  
  I'm sorry you felt my attitude was abrupt. I appreciate that your feedback. My response to your concerns were not excuses. I wanted to provide an explanation of events because I did not grab your guest. My email response to your concerns are as follows:
  
  "I always try my best to follow the schedule and information provided to me. During the wedding planning process, the schedule that you provided to me did not include a receiving line. The receiving line took over 30 minutes and that shortened the time for photos afterwards. Furthermore, some family members dispersed after the receiving line and it took quite a bit of time to round up everyone again for the family photos. In an effort to put us back on schedule, I felt that it was important to take charge and quickly point out things that were out of place so we can get nice group photos. I wanted to make sure that your family portraits looked nice even with the less time we had available to take those photos due to the receiving line. I'm sorry if I seemed abrupt, my intention was to get us back on track so you would have nice family photos without cutting too much into the time allocated for wedding party photos.
  
  For the photos at the beach, during the planning process, you mentioned that you'd like to go to the beach if there was time after Earthwise. We did have time for a quick stop there and that is why the beach portion is a shorter session. Also, it was quite hot and humid on your wedding day. Because the weather was so nice, parking for the residential private beach was busy also. We started taking photos with the girls as soon as we got there. The groomsmen parked farther away and had to walk a significant distance to meet up with us. Several people mentioned that they were tired and were done with photos, and they were perspiring quite significantly. Good thing I packed some paper towels and I was happy to offer it to Mark. We were able to continue with some bride & groom photos after he dabbed off with the paper towel. We returned to the venue at 5:30pm -- right on time for photo booth loading from 5:30pm to 6:00pm. This was the time we agreed to previously so we would be ready for your grand entrance at 6:15pm.
  
  For the photo booth operation, safety of the guests is always my top priority. Guests are often very eager to go into the photo booth and I'm faced with a situation were guests are trying to enter and an exit the photo booth at the same. The photo booth is an enclosed space so when this happens, we have guests colliding into one another which could lead to injury. On top of that, sometimes guests are unable to see where they are going because they are wearing prop glasses or masks, sometimes guests are unaware that they are "taller" with props hats on and will get caught in the photo booth rod, sometimes guests are slightly tipsy from having a good time, and sometimes guests feel claustrophobic or warm from being in the photo booth and rush out. These are all thing factors I have to be aware of when operating the photo booth. I am occasionally put into a situation where I have to assist guests and help steady them or guide them out so they do not injure themselves or other people. I recall the particular situation that you mentioned about your brother in law: he was exiting the photo booth backwards and appeared unsteady. I helped steady him so he didn't fall and turned him around so he was facing the direction he was travelling. Safety is really important to me so I would never want a guests to hurt themselves entering/leaving the photo booth. In regards to the props, many people are often excited like to stand in front of the booth waiting for the print. I try to avoid having people crowd around the entrance so I always encourage guests to put the props back and then come back for the print. This is really a safety issue and I inform each group of guests as they exit to put "please the props back and come back for the print". Usually after they put the props back and return, the timing is perfect and the print is ready. In regards to Mark's cousin, in my experience some guests like to goof around and "run off" with the props as a joke. I recall receiving eye contact from him as I informed him about the props that he was still wearing -- and that's when he dashed away. I'm sorry if I've misread the situation; we did joke afterwards so I had understood the situation to be something that is supposed to be a fun joke."
  
  Thank you for providing your feedback.
• Alana S · Married on 29 of August of 2015

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  We hired Martin at Butterfly Photography for 9 hours on our wedding day. We planned an outdoor wedding and Martin scouted some fantastic locations to realize our vision of nature pictures downtown. He listened to our ideals and we have now received our edited photos within 3 weeks - quick turnaround time and beautiful images. What really stands out are the amazing candid moments. We barely noticed him taking photos at the ceremony and reception; he makes you feel comfortable and kept the whole day flowing right on schedule. Our wedding day ended up being the stormiest day of the year, and one of the only rain days in the summer. Martin rose to the occasion, scouted amazing new locations and even brought Rosaline with him to deal with the rain challenges. She was a complete blessing, pausing to adjust my dress or quickly coordinating people for photos. The images are more than we had hoped for and we highly recommend Butterfly Photography. Outstanding value with very competitive rates, a WOW experience and a team you enjoy working with and having there on your wedding day.

  Sent on 20/09/2015

• Laura S · Married on 27 of June of 2015

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  We were so delighted to work with Martin! He is professional and punctual, extremely personable (all our family and friends loved him). He managed to get photos from all angles and we didn't even notice him moving around (it's like he's a ninja). Looking at our photos, you would think we had several photographers shooting the same scene. He has an extremely artistic eye - we love every photo! We took pictures at Capilano suspension bridge on the busiest Saturday. Martin managed to get beautiful shots without anyone in the background. His confidence and skills really shone through as he asked tourists to move, wait and stand aside. We couldn't have picked a better person to record our memories. Thank you Martin and Butterfly Photography! - L & J

  Sent on 13/07/2015

• Jocelyn Flack · Married on 18 of October of 2014

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Butterfly Photography provided us with memories that we will cherish forever. Martin and his wife did such an amazing job on our photos. I was really nervous of being in front of the camera but Martin has a way of making you feel completely comfortable. They were always very professional and on time. I highly recommend using Butterfly Photography for any special occasion.
  
  Quentin & Jocelyn.

  Sent on 25/11/2014

• Jordana Norgaard · Married on 02 of August of 2014

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  We highly recommend any newly engaged couple to use Butterfly Photography to photograph their wedding. We had the pleasure of working with Rosealine who was an absolute superstar. She was able to capture so many amazing moments throughout the wedding day from the ladies getting ready to the ceremony to the bridal party and lastly to the reception. We felt very confident that Rosealine would do a great job as she has photographed many different weddings at our venue. She showed us many past examples of her work and it was an aspect that made us both feel calm for the day of the wedding as she had an intimate knowledge of the location and was able to suggest the best spots to capture the moment. The quality of the photographs were amazing. She was able to make us look like models! Every photo was extremely flattering and we couldn't have asked for a better photographer. Rosealine was extremely down to earth, professional, and punctual. If we had any questions, Rosealine was able to answer in a prompt manner and was extremely helpful in helping to determine locations, poses and timing to help pull off our big day. We are extremely satisfied with the quality of our photographs and could not be happier to have such amazing photos to look at to remember our special day!
  
  Also, we used the photo booth option from Butterfly Photography for our wedding day. The service was excellent and it was a huge hit amongst our guests. They had a large variety of props and costumes to create a fun atmosphere. We were also very impressed that our guests were able to receive copies of their photos right away and that the bride and groom were also able to have an electronic copy of the photos as well. It allows us to see how much fun our guests were having as well when we were busy with other aspects of the wedding. We definitely recommend hiring Butterfly Photography for any future weddings. Thank you so much Rosealine & Martin!!

  Sent on 04/09/2014

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