About Brock House Restaurant
Brock House Restaurant is a Vancouver-based restaurant venue that specializes in hosting wedding and other special events. This lovely heritage mansion is situated in a prime location that overlooks both the North Shore Mountains and the Pacific Ocean. This venue offers pretty much any combination of settings and spaces you would want. Whether its an outdoor event, a mixed indoor/outdoor event in case it gets chilly and even a spectacular waterfront setting, your wedding will have everything it needs to be perfect!
Facilities and capacity
Its facilities include both indoor and outdoor spaces, perfect for small to medium-sized weddings. Outside on the North Lawn you have the Garden Tent which has a capacity for up to 180 guests. The West Lawn is great for cocktail receptions and outdoor ceremonies. On the main floor you have the Conservatory which can accommodate up to 100 guests plus an additional 50 guests if you wish to incorporate the adjacent Halpern Room. On the second floor you have the Begg Room and Art Room, both of which have dance floors and a charming terrace and have a capacity for up to 50 guests.
Among the services offered at Brock House Restaurant are:
Brock House Restaurant offers incredible West Coast cuisine and the opportunity for outside cake to be delivered and placed on the clothed wedding cake table. A cake knife will also be provided for your use as well as other flatware and tableware.
More information about Brock House Restaurant
Recommended by 90% of couples
5 User photos
Lauren E · Married on 08/09/2018
Made our Wedding Perfect!!
We had our September 2018 wedding here and couldn't of been happier with choosing Brock House as our venue. Everyone you will work with here is a real professional - we had a great experience all the way from booking to planning to the day itself and the follow-up billing afterward.
Brock House had thought of tiny details I would never have thought of. The food was excellent and filling. There is a reason why this venue is one of the most popular in the City - and they live up to their reputation. We really appreciated how much Brock House 'comes with' - you don't have to worry about any rentals whatsoever. We brought in our own decor but beyond that had very little 'clean-up' to do at the end of the night. This was really important to us and I was surprised when venue shopping how difficult it was to find a venue with everything but still in an intimate setting (beyond hotel ballrooms etc.).
What really made the day was the on-site service manager, Leslie, without him I am sure our day would not have gone as smoothly as it did. Thank you Leslie, thank you Brock House!!Sent on 13/11/2018
Kathryn Willms · Married on 23/06/2018
Our wedding was more than perfect
The Brock House was perfect, the location is amazing! Right off Jericho beach with a view of the ocean and mountains in the background. Everything was set up for us and required minimal set up on our end! The food was very delicious, and table service was fast and efficient! With the Brock House you're able to customize the menu and they have options for all dietary requirements, I am vegan and my husband is gluten free and we were able to customize our menu to fit us perfectly! Everyone said it was the best food they've ever had! Very impressed! Our day was so perfect! The only thing I would say is that it can be expensive, the little things added up we had to change a few things last minute but it was worth it!Sent on 21/08/2018
Brock House Restaurant's reply:
Natalie Gartland · Married on 27/05/2017
A heartfelt thank you to all of the Brock House catering team. From the multiple planning conversations with Kaitlyn and Hikari, through to the efficient and professional service and kitchen staff on our wedding day, we felt very well taken care of at this charming venue.Sent on 09/07/2017
Our guests had a lovely time, were delighted with the space (and gorgeous view!) available to us, and everyone complimented the food - everyone loved how fresh the food both looked and tasted.
We couldn’t have been happier with our wedding at Brock House and highly recommend this venue for your wedding.
Tim Cheung · Married on 08/10/2018
Dining is fine, but the worst accounting management.
To all couples,Sent on 27/11/2018
My wife and I had a wedding done at Brock House. The dining service was fine with a decent ocean view; it was a pleasant experience so far. However, please be prepared to read a long story about its catering management team. For your reference, credit card A was used for venue booking deposit, while card B was for the final bill - you will see them later.
At first, all the paperwork was done with a booking deposit and prepayment done. The payments went through and all seemed fine on the wedding day (October 8, 2018). Right after the event, I spoke to the banquet manager to see if I could make the final payment here, and he replied someone from Catering department would provide me the final bill.
Two days later, October 10, I sent another email asking if I made the payment. The person replied that the bill was not ready yet. On October 16, this was my third attempt to settle the final bill within two weeks (as stated on the contract), but I received the same response (bill not ready).
Here was the worse part came: 9 days after my event, October 17, Brock House reported to me that the alarm sensor at the front door was missing and disconnected at 11:08 am on October 8, where the host was responsible for the damage. Catering management attached the damage fee (300 CAD) to the final bill. I refused to pay for the following reasons:
1. The incident happened on October 8, but no one from Brock House informed me about the damage. Since I had requested to pay the final bill for three times (October 8,10, and 16), there was enough time for them to inform me; however, there was none. They claimed they had to manage other bookings as well, but I did not see the connection to this incident -- wasn't the alarm sensor important to keep the place safe? They could have shown me where the damage was on the day of incident, providing evidence such as security camera footage and witnesses. However, they did not provide such evidence. Brock House then assumed photobooth company (which I hired for the event) be the most likely one damaging the sensor because of its big photo frame. In fact, the accused was very cooperative in terms of communication with me and Brock house; they provided evidence that it was impossible for their staff to hold such heavy equipment and lift it up high to hit the sensor. Please also consider the gap between the exact time of incident (October 8) and the time I was notified on October 17.
2. Dishonesty: I was first told the damage fee was 300 CAD (without proof of repair) included in the final bill. Then, I asked them to provide me the invoice of repair. Few days later, the amount of damage fee was reduced to about 196 CAD. The intention to charge me 300 CAD was suspicious. Then where did the difference go (300 CAD --> 196CAD)?
The final payment was made on October 22, along with (Card B) credit card authorization only for Food and Beverage fee and others, EXCLUDING the damage fee because it lacks evidence.
According to the contract, Brock house may charge the outstanding amount only on the card A which I put down for initial deposit.
Just yesterday, without calling, I received an email along with a receipt for the damage fee charged on card B which I never agreed them to charge for the outstanding amount. There was no phone call and no signature on the credit card authorization form for damage fee.
3. Lastly, according to the contract, the actual time we booked/rented was from 11:30 am to 4 pm. It is clearly shown on the top of the contract. It mentions the host is responsible for any damage DURING the event, but the incident happened at 11:08 am according to its alarm company.
To summarize, I tried my very best to proactively ask to clear the bill and communicate with Photobooth campany. In contrast, Brock house has made the following mistakes: accusing someone of property damage without substantial evidence, giving the host a quote of damage repair cost without invoice then lowering the amount when asked for it, charging the damage fee on card B without cardholder's authorization + signature, and violating the rule on the contract regarding the outstanding payment. I have to contact credit card center to dispute the payment for me.
Not only did the way Brock House's accounting team deals with this problem disappoint me, but the act to charge someone's credit card without notice also shows dishonesty, lacks professionalism, and disrespects the long history of reputation that Brock house has built.
If you were to host an event there, please make sure to check every corner of Brock House and be aware of what payment method you put down. I have been dealing with this issue since more than a month. I thought I could have dealt with Brock House internally, but the way they handle my complaint remains questionable and unreliable.
Again, thanks for your time reading it. Aside from that, the servers were professional, the food was great, and the view was always worth every moment. Wish you all the best.
Brock House Restaurant's reply:
Cece Zhou · Married on 30/09/2018
I won't recommend you to have wedding here!!!!
I won't recommend you to have wedding here!!!!Sent on 11/10/2018
Firstly, timeline is not flexible. They provided a recommended timeline for the wedding which is nice when we required information about the fee from them. However, we want to change the schedule, we have been told they can’t coordinate our timeline, and we have to follow the timeline that they provided at the first time.
Secondly, we can’t pick our own DJ. We have been told we to hire their inhouse DJ after we paid the deposit (non-refundable) and only a few months left to our wedding date.
Thirdly, they charged the amount more that what we actually had. We picked buffet instead of set courses since we want our guests to have more choices for the food. We counted the # of guests on our wedding date, but they told us they have never had any problems with the count of guests on the day not matching with the number of guests that attended the wedding. Be honest, we don’t believe that. No one perfects. It’s not about the money because it’s just two persons more than what we had. We go back and asked our friends the actual # on their tables. This proved we are right, but they don’t admit that.
In the conclusion, nice venue and nice food, but I won’t recommend to my friend to have wedding. If everything can be started all over again, I wouldn’t pick Brock house for my wedding. Lots of place are more reasonable pricing and beautiful venue than Brock house.
Brock House Restaurant's reply:
Brock House Restaurant awards
Brock House Restaurant Real Weddings
Location of Brock House Restaurant
ContestYou could win $1,000!
Plan your wedding on WeddingWire to earn chances to win $1,000. Learn more.