Brock House Restaurant

The Brock House is stunningly beautiful. And they make a mean espresso martini. The team there helped me put on a short-order, covid-responsible wedding in Sept 2020. Service on the night was professional and efficient, the food was really good. Overall so convenient to have the ceremony, reception and dinner all in one picturesque location.

We had our September 2018 wedding here and couldn't of been happier with choosing Brock House as our venue. Everyone you will work with here is a real professional - we had a great experience all the way from booking to planning to the day itself and the follow-up billing afterward.

Brock House had thought of tiny details I would never have thought of. The food was excellent and filling. There is a reason why this venue is one of the most popular in the City - and they live up to their reputation. We really appreciated how much Brock House 'comes with' - you don't have to worry about any rentals whatsoever. We brought in our own decor but beyond that had very little 'clean-up' to do at the end of the night. This was really important to us and I was surprised when venue shopping how difficult it was to find a venue with everything but still in an intimate setting (beyond hotel ballrooms etc.).

What really made the day was the on-site service manager, Leslie, without him I am sure our day would not have gone as smoothly as it did. Thank you Leslie, thank you Brock House!!

The Brock House was perfect, the location is amazing! Right off Jericho beach with a view of the ocean and mountains in the background. Everything was set up for us and required minimal set up on our end! The food was very delicious, and table service was fast and efficient! With the Brock House you're able to customize the menu and they have options for all dietary requirements, I am vegan and my husband is gluten free and we were able to customize our menu to fit us perfectly! Everyone said it was the best food they've ever had! Very impressed! Our day was so perfect! The only thing I would say is that it can be expensive, the little things added up we had to change a few things last minute but it was worth it!

When my husband and I first visit the venue we knew it was the one.
We met with Melissa and she walked us through all the offers they had and help us understand what we wanted.
Melissa is friendly, helpful and very professional with a personal touch.
It was a pleasure organising our special day with Melissa who proved to be very reliable and supportive.
As I work in the industry I am very peaky and opinionated. Melissa was very responsive and accommodated every request to the best of her possibilities.
The venue itself is stunning, the food is absolutely phenomenal and the service very professional.
The whole team made our special day truly SPECIAL.

A heartfelt thank you to all of the Brock House catering team. From the multiple planning conversations with Kaitlyn and Hikari, through to the efficient and professional service and kitchen staff on our wedding day, we felt very well taken care of at this charming venue.

Our guests had a lovely time, were delighted with the space (and gorgeous view!) available to us, and everyone complimented the food - everyone loved how fresh the food both looked and tasted. 

We couldn’t have been happier with our wedding at Brock House and highly recommend this venue for your wedding.

Such a beautiful venue with an amazing team. Carissa was very quick to respond to emails and phone calls about all our questions and concerns while planning out wedding. The service was flawless.

Our wedding was absolutely beautiful at Brock House. The location was incredible and the tent was amazing with the lights and chandeliers inside. The Brock House staff were extremely responsive and easy to work with. We made all of our plans with them over email and phone from the opposite side of the continent and it was no problem. The food was great--we got compliments from all the guests on how delicious it was (especially the dim sum bar). And the service from the staff--both the servers and bartenders--were great. There were no lineups for drinks and no one was left waiting for dishes to arrive at their tables.

We highly recommend this venue. The only thing we suggest you do is not book their DJ. Brock House says only one-or-two special DJs are allowed to use their sound system, but the DJ just set up their own speakers anyway. The DJ we used from Brock House, Xtreme Events, did not mic the event very well, brought bad speakers, and did not know the event timeline or music we wanted. Definitely just BYO DJ. But don't let that turn you off from the venue!

Just as an FYI, Brock House has a 1.5 hour set-up window. Most vendors you will talk to will know this and can work around this, but it is best to make sure your vendors are aware of this restriction and are comfortable working within it.

Brock House was an incredible venue and made our day the most special one of our lives. We couldn't imagine having it anywhere else!

Brock House exceeded our expectations. The venue itself is stunning. I did not add any extra decor, had minimal centre pieces, and everything still looked fabulous. The tent is beautiful and has these amazing chandeliers hanging from the ceiling. I don't think it could have been more perfect.

As an organization, Brock House was very organized and professional. It was obvious that they host a lot of weddings. We live in Toronto and they made the planning very easy. Our made contact was Kaitlyn and she was quick to respond to our e-mails. I sent her a lot of questions throughout the 10 months of planning and she was very helpful in sending photos and diagrams of the venue. On the day of, everything was set up according to plan and ran very smoothly. Everything related to the venue was stress free for myself and my parents.

We hired a wedding coordinator, Emily Jennings, and she was a great fit especially because she also works in the catering department at Brock House (we didn't know this when we hired her). It was really helpful having a coordinator who knew the venue so well.

I didn't eat a lot of the food but all of the guests raved about it. We had passed canapes during the cocktail hour, a plated meal and a late night snack. Everything came out on time. Leading up to the wedding I was a little worried that it would take a long time to get the food served because the waiters take everyone's orders after they sit down for dinner but it wasn't an issue.

Our wedding was on the night of the Celebration of Lights fireworks and it was awesome! You could see the fireworks from Jericho Beach, just in front of Brock House, really well. It worked out well with the timing of dinner (fireworks started after dinner then everyone came back to Brock House for dessert).

Our ceremony started at 6:30 (Brock House's set time) and I wish we could have started it at 6:00 or 5:30 so we had a little more time. I think with the fireworks, it made the evening just fly by. Other than that, I would not have changed anything about the venue.

To all couples,

My wife and I had a wedding done at Brock House. The dining service was fine with a decent ocean view; it was a pleasant experience so far. However, please be prepared to read a long story about its catering management team. For your reference, credit card A was used for venue booking deposit, while card B was for the final bill - you will see them later.

At first, all the paperwork was done with a booking deposit and prepayment done. The payments went through and all seemed fine on the wedding day (October 8, 2018). Right after the event, I spoke to the banquet manager to see if I could make the final payment here, and he replied someone from Catering department would provide me the final bill.

Two days later, October 10, I sent another email asking if I made the payment. The person replied that the bill was not ready yet. On October 16, this was my third attempt to settle the final bill within two weeks (as stated on the contract), but I received the same response (bill not ready).

Here was the worse part came: 9 days after my event, October 17, Brock House reported to me that the alarm sensor at the front door was missing and disconnected at 11:08 am on October 8, where the host was responsible for the damage. Catering management attached the damage fee (300 CAD) to the final bill. I refused to pay for the following reasons:

1. The incident happened on October 8, but no one from Brock House informed me about the damage. Since I had requested to pay the final bill for three times (October 8,10, and 16), there was enough time for them to inform me; however, there was none. They claimed they had to manage other bookings as well, but I did not see the connection to this incident -- wasn't the alarm sensor important to keep the place safe? They could have shown me where the damage was on the day of incident, providing evidence such as security camera footage and witnesses. However, they did not provide such evidence. Brock House then assumed photobooth company (which I hired for the event) be the most likely one damaging the sensor because of its big photo frame. In fact, the accused was very cooperative in terms of communication with me and Brock house; they provided evidence that it was impossible for their staff to hold such heavy equipment and lift it up high to hit the sensor. Please also consider the gap between the exact time of incident (October 8) and the time I was notified on October 17.

2. Dishonesty: I was first told the damage fee was 300 CAD (without proof of repair) included in the final bill. Then, I asked them to provide me the invoice of repair. Few days later, the amount of damage fee was reduced to about 196 CAD. The intention to charge me 300 CAD was suspicious. Then where did the difference go (300 CAD --> 196CAD)?

The final payment was made on October 22, along with (Card B) credit card authorization only for Food and Beverage fee and others, EXCLUDING the damage fee because it lacks evidence.
According to the contract, Brock house may charge the outstanding amount only on the card A which I put down for initial deposit.
Just yesterday, without calling, I received an email along with a receipt for the damage fee charged on card B which I never agreed them to charge for the outstanding amount. There was no phone call and no signature on the credit card authorization form for damage fee.

3. Lastly, according to the contract, the actual time we booked/rented was from 11:30 am to 4 pm. It is clearly shown on the top of the contract. It mentions the host is responsible for any damage DURING the event, but the incident happened at 11:08 am according to its alarm company.

To summarize, I tried my very best to proactively ask to clear the bill and communicate with Photobooth campany. In contrast, Brock house has made the following mistakes: accusing someone of property damage without substantial evidence, giving the host a quote of damage repair cost without invoice then lowering the amount when asked for it, charging the damage fee on card B without cardholder's authorization + signature, and violating the rule on the contract regarding the outstanding payment. I have to contact credit card center to dispute the payment for me.

Not only did the way Brock House's accounting team deals with this problem disappoint me, but the act to charge someone's credit card without notice also shows dishonesty, lacks professionalism, and disrespects the long history of reputation that Brock house has built.

If you were to host an event there, please make sure to check every corner of Brock House and be aware of what payment method you put down. I have been dealing with this issue since more than a month. I thought I could have dealt with Brock House internally, but the way they handle my complaint remains questionable and unreliable.

Again, thanks for your time reading it. Aside from that, the servers were professional, the food was great, and the view was always worth every moment. Wish you all the best.

I won't recommend you to have wedding here!!!!
Firstly, timeline is not flexible. They provided a recommended timeline for the wedding which is nice when we required information about the fee from them. However, we want to change the schedule, we have been told they can’t coordinate our timeline, and we have to follow the timeline that they provided at the first time.
Secondly, we can’t pick our own DJ. We have been told we to hire their inhouse DJ after we paid the deposit (non-refundable) and only a few months left to our wedding date.
Thirdly, they charged the amount more that what we actually had. We picked buffet instead of set courses since we want our guests to have more choices for the food. We counted the # of guests on our wedding date, but they told us they have never had any problems with the count of guests on the day not matching with the number of guests that attended the wedding. Be honest, we don’t believe that. No one perfects. It’s not about the money because it’s just two persons more than what we had. We go back and asked our friends the actual # on their tables. This proved we are right, but they don’t admit that.
In the conclusion, nice venue and nice food, but I won’t recommend to my friend to have wedding. If everything can be started all over again, I wouldn’t pick Brock house for my wedding. Lots of place are more reasonable pricing and beautiful venue than Brock house.