5 Brock Events

Toronto, Ontario View map

1.8 out of 5 rating 1 review

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About

Beautiful gallery space in the heart of Queen St. West in Toronto. An open floor plan with exposed brick, high ceilings and large white walls to display art of your choice. Ideal for cocktail parties, intimate corporate dinners, product launches, pop-up shops and of course weddings. With the ability to stage the ceremony in one space and the reception in the adjoining room, Five Brock delivers the loft-style feel of a gallery with flexibility to create the wedding of your dreams!

Facilities and capacity

The facilities found at this loft wedding venue include the full facility rental which can accommodate up to 250 standing guests, 135 guests for a sit down dinner (with dance floor) or up to 150 seated guests (no dance floor). Their ceremony area has a capacity for up to 100 guests.

Services offered

Five Brock offers couples the following services for their special day:

Lighting / AV
Set Up / Rentals
Catering / Bar
Outside vendors and more

Rated

1.8

out of 5.0

Quality of service

2 out of 5 rating
Response time

2 out of 5 rating
Professionalism

3 out of 5 rating
Value

1 out of 5 rating
Flexibility

1 out of 5 rating

Sara C. Married on 22/07/2017

1.8 out of 5 rating
- Quality of service
  
  2.0 out of 5 rating
- Responsiveness
  
  2.0 out of 5 rating
- Professionalism
  
  3.0 out of 5 rating
- Value
  
  1.0 out of 5 rating
- Flexibility
  
  1.0 out of 5 rating
We just recently had our wedding at this venue. Very expensive if you don't go with their catering. Inflated prices for everything. They nickle and dime you on the smallest things. Don't waste your money here.
Sent on 17/08/2017

5 Brock Events's reply:

Hi Sara,

We are quite disappointed in your choice to write a review regarding these points given the incredible service we provided. The Event Manager Jessica Forstner was very responsive to your inquiries ensuring there were no surprises. She mentioned your issues were the following:
1) Landmark Fee - this is a standard in the event industry when you choose not to use in-house catering and we do not waive it and this was explained
2) Venue Manager - you requested the venue manager on site to stay longer than anticipated and you needed him the day prior for set up therefore the cost for staffing went up. We cannot control this cost, this individual needs to be paid for their time and service for your wedding
3) Taxes - you had a conversation with our accountant to dispute the taxes. Taxes are paid on all goods & services and we cannot waive them. We would simply not be in business if we covered taxes for clients
Overall your remark that we nickel & dime is simply untrue and feel this review is unfair and unreasonable. We have never had a person review us in such a way and take our level of service very seriously but cannot leave these remarks on our profile without stating the perspective from us as a business owner.

Best regards,
Eatertainment Events & Catering