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I am taking the time to write this review as I recently held a formal sixtieth birthday celebration for my mother at York Mills Gallery (YMG2), and want to share the wonderful evening I had with others who may be considering the YMG space for an upcoming event. From initial ... View more contact to post-event follow-up, Isaac, Frances and the entire team provided a level of professionalism that was truly unforgettable. They assisted with making my vision a realisation, and in the process demonstrated patience with my concerns or uncertainty and provided the requisite level of knowledge and guidance in terms of the space and its possibilities when making recommendations. I felt that they were very upfront from the beginning, providing me with all my options and the associated costs, ensuring there was a complete understanding of the contract and our mutual obligations. I appreciated their thoroughness as it is a critical element in event planning that ensures a surprise-free ending. The event space speaks, and shows, for itself. It is absolutely stunning when lit for the evening and will impress even the most stubborn of guests. Beyond what you can see, however, is the staff ‘behind the scenes’ that made our celebration a truly magical event. Assigned coordinators on hand the night of ensured that the evening proceeded without any glitches. Service staff, from the bartenders, to the waitstaff, to the coat check attendant, were so incredibly courteous to my guests, going above and beyond time and time again, that a full week later I am still hearing stories of ways in which staff attended to an individual guests’ needs unexpectedly. Lastly, the Chef and his amazing team. They put together a special menu in honour of our west indian background that impressed each and every guest who had the pleasure of tasting their dishes. The hors d’hoeuvres and three-course meal was above what I could have expected and was one of many elements that reassured me that I made the best decision by selecting YMG2 to host my mother’s birthday celebration. Advance apologies to anyone who had to grab a coffee to read through my essay. I just have nothing but positive things to say about YMG2 and would highly recommend the space to anyone with an upcoming wedding or celebration – it may be one of the best decisions you make during your event planning.
Married on 30/09/2016 Julius Naredo
York Mills Gallery was a beautiful venue and was large enough to fit the large number of guests that we had. Our guests were mesmerized by the decor and build. Since we had it on a Friday, our venue rental was waived as part of their promotion as long as we used their in house ... View more catering which was just as good. Half way through, the people we originally communicated with had changed but the new group were able to transition well. Our visit(s) with questions and calls were received well, they were patient and accommodating. Isaac was very optimistic and relational, his team did very well on the day of with our wedding coordinator too.
If you want a truly honest review, read this. My husband and I had our wedding reception at YMG last year. The experience of planning the wedding with the venue, in my opinion, should also be taken into consideration when writing a review. The planning process was a nightmare! ... View more nightmare! One of the owners who meets with you initially to get you to sign a contract is a real talker. Everything is "Oh no problem" "Yes we have that or we can get it" "No worries, whatever you want!" "Not a problem", etc. Turns out, many things were indeed a problem, and promises made during our initial consultation and signing were not honoured (even if it was written in the contract). There were MANY extra fees for things that were of course not mentioned when we were first discussing things. We were very explicit when asking about prices and what is included in a given price and what not. But of course, when going back to the drawing board to finalize menu, pricing and the contract- these things were no longer included, or cost more. Not to mention, the first woman we had as our planner was AWFUL. She was extremely rude, and not willing to work with us on anything. Her opinion was all that seemed to matter. Thank goodness she left the company and we got to work with someone new- who was better. Advice: PUT EVERYTHING IN WRITING right from the beginning (but just know that even then, it will not be guaranteed as they only refer to the contract and its importance when it is relevant and beneficial to them). We had a very specific soup we wanted, and requested for our menu tasting. It was gross at the tasting, to which they were very apologetic and agreed to have us in for another tasting to try again. They asked us exactly how we wanted it and how it is made. During our second tasting they pulled through and the soup was amazing- we were so excited! The other food was great too- no complaints. However, the night of our reception we were served the soup from the first tasting. We were EXTREMELY frustrated and disappointed. Why have us in for a second tasting if you're not going to produce what we agreed to for the night of? There also seemed to be a huge lack in communication between employees at YMG. I was at the venue the Friday (wedding was Saturday). I spoke to the venue manager or whoever this man was that was involved with things on the day of, and asked if we can leave some things there and come get them in the morning as we did not have vehicles and were staying in a hotel. He said no problem as long as everything is gone by noon on sunday. Great! We were there before 10am and cleared everything out. The week after the wedding, do I not get an email scolding me for leaving stuff there? "No one told you you could leave stuff there, everything is to be cleared out the night before, bla bla bla." On top of that, they tried to charge us all of these extra cleaning fees and what not. After I explained who I talked to, the charge was reversed (with no apology or anything may I add). These are only a few of the very large list of things that caused us headaches throughout this planning process. Although, I must say, the night in general was great (besides the gross soup, guests having to wait an unnecessary amount of time for wine to be poured, and lack of service at our espresso station that we paid EXTRA for and were promised EXTRA staff). - because at that point what else are we supposed to do but try to enjoy? The venue is beautiful and different and they are able to provide great food. We had a fantastic time, thank you to our vendors and entertainment. Just be aware it is quite expensive, and there are other venues that have the same look as YMG that provide a much better planning experience and customer service. I hope other people that have had similar experiences speak up and write a review, so hopefully other couples in the future do not have to go through what we did.
Married on 16/07/2016 Melissa Ragno
Everything was amazing! Isaac is awesome and Frances knows her stuff! Rosa was so accommodating and thorough! People are still raving about our wedding and the food is great! Thank you for such an amazing day!
Married on 12/12/2015 Angelika K
My husband and I would like to thank the exceptional staff at York Mills Gallery! From start to finish everyone was exceptionally kind, flexible, professional and made sure to personalize our wedding celebration! They truly did want us to be happy and made sure that happened The ... View more whole evening was absolutely seamless, stress-free and truly magical. Thank you so very much to all staff at YMG!!!!
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