About Faye Smith Agency
Faye Smith Makeup & Hair is a company based in Vancouver that specializes in meticulously applied makeup for brides that want a dramatic and romantic look. By using a wide range of techniques and methods, they will guarantee you will look perfect on your wedding day. Contact them today, you won't be disappointed with the level of service they provide!
Faye Smith is the owner and main makeup artist behind this company that started in 2007. Along with her highly skilled team of makeup artists, they provide the best service possible to bridal parties across Canada and wherever they are needed.
Among the services offered are:
Faye Smith Makeup & Hair also provides other services for:
Body art, consultations, fitness / health, group discounts, group services, hair, makeup, hair removal,…View more
Airbrush, contour, false lashes, brow/lash tinting, tattoo coverage
More information about Faye Smith Agency
Cynthea, Married on 17/11/2018
Faye smith agency review - not recommended.
For our November 2018 elopement to Vancouver, BC I wanted amazing hair and make-up for the big day. Our wedding planner referred Rose Quartz http://www.rosequartzbeauty.ca/ however I was unable to get up to Vancouver for a required trial session with Rose Quartz as we were traveling from out of the country, so was unable to use them….something I regret!!!
Back to Faye Smith Agency...my grand total invoice was $624.75 (gratuity not included) Before the wedding, for about 6ish weeks I communicated via email with who I thought was Faye Smith, owner of the company, who would be doing my hair and makeup. I was asked for inspiration photos for hair and make-up and was told the look I wanted was doable. At some point, after signed the original contract I added hair extension rentals, which were added to the quote. A week before our wedding I was told a woman with a different name, let’s call her Alice (fake name), would be doing my hair and make-up in our hotel room. Alice? Who was Alice? Could I talk with her before the wedding? Could I see her portfolio? I was told no due to privacy issues. So Alice could know my information as the customer, but all I could know about Alice was her first name. When I asked how Alice would know what I wanted as I had been emailing Faye, I was told all my pictures would be added to my file for Alice.
So Alice was a lovely person who arrived on time. She had no clue what I wanted other than she was told I wanted a messy updo. So at 6am we had to start from scratch as far as how I wanted my hair and makeup to look as I had to be ready to go by 8am. Basically the many emails sent between Faye and myself were a colossal waste of time.
In the end, my makeup looked good, but not exactly the smokey eye I was hoping for. I had to touch up my eyebrows a bit myself and one edge of my lashes wasn’t adhered to my eyelid. My hair was not great. The top was flat against my head, which I specifically said I didn’t want. Only three single clip hair extensions were used in my hair at a total cost of $225….just for the hair extensions. My hair style was more fitting for a young girl attending the prom instead of a middle aged bride. The style created did not represent the inspiration photographs I submitted. Honestly, I feel that the stylist Alice did a great job under the circumstances. It seemed she was thrown in at the last minute and was not provide with much information. However, this is not the service I was expecting for $624.75.
The three hair extensions used were rentals that costs $75. They were added to my contract as an afterthought, so I wasn’t aware they were to be returned in 5 days time or you would lose your deposit. Faye and I even emailed about the extensions and she told me just to “pop them in the mail” afterwards with no addition of within 5 days. The information was in the contract, but since I added the rental extensions as an afterthought, I missed that part of the contract. My bad. When Alice was doing my hair, I stated let’s forget the extensions and she said...well let’s just put a few in. The color didn’t even match my hair color. So, I got the three, single clip, nasty brassy hair extensions added to my hair. Our wedding was on Saturday. Sunday we left for our honeymoon. Thursday, which was Thanksgiving in the USA, we returned home. Saturday the three little hair extensions went in the mail to Canada. Due to a postal strike they were not received by the Faye Smith Agency timely which result in the loss of my $150 deposit. So in the end, three little hair extensions cost $225.
Out of all of our wedding vendors, the Faye Smith Agency was the most disappointing. No confirmation email ahead of our event or even an email after to check in. All our other vendors both confirmed and thanked us for our business after the wedding.
If you are considering using this company for your wedding or event, I would recommend you take your business elsewhere. .
Faye Smith Agency's reply:
Faye Smith Agency is a makeup and hair artist agency which is clearly stated on all of our online social media platforms, on our website, in our email signature and on our contracts. It is the same business model as Roze Quartz actually. It is clearly stated at the bottom of all of our emails and in our contract that Faye is not always the assigned artist. Our website show cases 17 of our featured artist portfolios. We are sorry if you missed reading this information. I believe we emailed you Andrea's portfolio for you to view and you were very happy with her work and trusted our choice of artist for you. As you mentioned, your stylist, Andrea did a great job. All of our artists are skilled, experienced and we are very proud to have them on our team.
All of your notes were relayed in great detail to Andrea. She was extremely well communicated with. More so than usual. She had all of your styling notes and reference photographs. She had photographs of the makeup you wanted with detailed notes to go with them. She had photographs of the hair you wanted, with notes. She even had photographs of yourself so she could see what you look like along. There were also notes about your skin and hair type. She was very well informed, more so than our usual bridal clients who choose not to or cannot do a trial run of their hair and makeup before their wedding day. We recommend all brides have a trial run before their wedding day in order to avoid situations like this, though we understand that with elopements, it sometimes is not possible and we are happy to accommodate these brides to. It sounds like Roze Quartz turned you away because you were unable to have a trial run with them before your wedding.
It is normal for your artist to want to run through your notes with you in the beginning of your makeup and hair session in order to ensure that she understands what you want. It is a good thing that Andrea did this. It really is!
All of our company policies are listed on our contract that you sign before booking us. The contract is not written in lawyer language and it is not long. It is very clear and easy to read and understand by your average person. There is nothing we do not communicate clearly. Our hair extension policy gives you 5 days to return the extensions to us, plus another 6 days to get part of your deposit back. After the 11 days, we use the deposit to purchase a new set of hair extensions to replace the ones that the bride who has rented them, has not returned. We have requested from you a copy of your receipt that shows you mailed the hair extensions back at a time where they would normally arrive back on time to get your full or partial deposit back. We are waiting for the copy of your receipt and are happy to help you. If the parcell was late due to the postal strike, we are happy to discuss this with you and we have asked to talk over the phone numerous times. Our policies are in place for a reason but we are more than happy to assess unforeseen circumstances and bend the policies under unforeseen circumstances such as a postal strike.
With regards to the colour of the hair extensions, it was explained via email that blonde is a difficult colour to match without us seeing you in person. Andrea was sent with numerous sets of extensions so we had the highest chance of a good colour match for you. We have done our best for you. We really have and we are still trying to make you happy.
Faye & Team
Lindsay Croucher, Married on 20/10/2018
My wedding make-up was beautiful
Faye did my make-up for my wedding day and it was exactly what I wanted. She listened to how I wanted my make-up to be done and created a look that was perfect for my dress and the photos. I would recommend Faye to anyone and would definitely choose to work with her again in the future.
Faye Smith Agency's reply:
Thank you so much for taking the time to write this review. We had so much fun working with you and cannot wait to see your photographs. =]
Gallia Porter, Married on 06/10/2018
The definition of good customer service
I can’t even begin to explain how amazing Faye and her term are. From the very beginning to the end I so happy. All of my emails were answered in a timely matter, everything was explained clearly, all of my concerns were addressed and everyone’s hair and makeup was beautiful! Faye is one of a kind and I can’t recommend her enough.
Faye Smith Agency's reply:
Yay! We succeeded! We cannot wait to see photos. Thanks so much for taking the time to write this and for sharing your special day with us. =]
Kristina Shaw, Married on 05/10/2018
I booked Faye for hair and makeup for myself, my bridesmaids, my mom and mother in-law. On the day of I had Faye, Kym and Julie and they hit it out of the park!
Everyones hair and make up turned about beautiful. I can't say enough how happy we all were. Faye was great at responding and on the day did amazing things for everyone. My party each had a photo of what they wanted for hair and the team did amazing and did each hair and makeup perfect.
They all also lasted all night!
I even fell asleep with my hair and makeup and woke up the next day and it still looked great!
Her team were also very friendly and fun.
I would recommend Faye and her team to anyone who needs hair and makeup for any event!
Faye Smith Agency's reply:
Kristina, you were such a joy to work with. What a beautiful bride! You were a ball of fun to spend time with. Thank you for choosing us to spend this special time with you. =]
Nilu Farhangdoust, Married on 30/08/2018
BRILLIANT team and work!!!
Faye and her team were absolutely incredible. They were all so kind, loving, and made sure we got what we wanted. The ladies are so talented and did a phenomenal job. I loved every moment with them! They brought such a positive energy into the room. I would definitely recommend these top notch ladies!
Faye Smith Agency's reply:
Reading this review brings joy to my day! We are very happy that you loved our service. You and your bridal party made it so easy for us to work with you :)
We can’t wait to work with you again!
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