About Faye Smith Agency
Faye Smith Makeup & Hair is a company based in Vancouver that specializes in meticulously applied makeup for brides that want a dramatic and romantic look. By using a wide range of techniques and methods, they will guarantee you will look perfect on your wedding day. Contact them today, you won't be disappointed with the level of service they provide!
Faye Smith is the owner and main makeup artist behind this company that started in 2007. Along with her highly skilled team of makeup artists, they provide the best service possible to bridal parties across Canada and wherever they are needed.
Among the services offered are:
Faye Smith Makeup & Hair also provides other services for:
More information about Faye Smith Agency
8 User photos
Harmony · Married on 27/07/2019
Amazing professional wedding makeup, hair and eyelashes!
Amazing team of makeup and hair artists! For my bridal party of 7 bridesmaids I was sent a team of 3 makeup/hair artists and 1 hair artist. They provided me with a detailed schedule to ensure all my bridesmaids were completed on time for my ceremony. Their artists are able to tailor makeup to any request and ethnicity/skin tone to perfection. Carly, my makeup artist, was extremely talented and patient. She provided 2 makeup trials (no extra cost!) until I found my dream makeup and hair. She also was able to provide airbrush services to cover up body tattoos/blemishes on my bridesmaids, with flawless results both on and off camera! I also had eyelash extensions done with Faye Smith Agency, and they were natural, durable and exactly the look I wanted to achieve. Thank you Faye Smith Agency for making my wedding day and wedding photos so gorgeous!Sent on 05/08/2019
Faye Smith Agency's reply:Hi Harmony!
Wedding makeup and hair
I could have not been any more happier and impressed with the quality service, professionalism and exceptional craft from Fayes team! I was so happy with my look and all my bridesmaids and mother's looked so beautiful! I highly recommend Fayes team!!! You won't regret it!Sent on 21/05/2019
Faye Smith Agency's reply:Yay! I am so happy to read this. Thank you so much for taking the time to share these words. Congratulations! I cannot wait to see the photographs.
Cynthea · Married on 17/11/2018
Faye smith agency review - not recommended.
For our November 2018 elopement to Vancouver, BC I wanted amazing hair and make-up for the big day. Our wedding planner referred Rose Quartz http://www.rosequartzbeauty.ca/ however I was unable to get up to Vancouver for a required trial session with Rose Quartz as we were traveling from out of the country, so was unable to use them….something I regret!!!Sent on 18/12/2018
Back to Faye Smith Agency...my grand total invoice was $624.75 (gratuity not included) Before the wedding, for about 6ish weeks I communicated via email with who I thought was Faye Smith, owner of the company, who would be doing my hair and makeup. I was asked for inspiration photos for hair and make-up and was told the look I wanted was doable. At some point, after signed the original contract I added hair extension rentals, which were added to the quote. A week before our wedding I was told a woman with a different name, let’s call her Alice (fake name), would be doing my hair and make-up in our hotel room. Alice? Who was Alice? Could I talk with her before the wedding? Could I see her portfolio? I was told no due to privacy issues. So Alice could know my information as the customer, but all I could know about Alice was her first name. When I asked how Alice would know what I wanted as I had been emailing Faye, I was told all my pictures would be added to my file for Alice.
So Alice was a lovely person who arrived on time. She had no clue what I wanted other than she was told I wanted a messy updo. So at 6am we had to start from scratch as far as how I wanted my hair and makeup to look as I had to be ready to go by 8am. Basically the many emails sent between Faye and myself were a colossal waste of time.
In the end, my makeup looked good, but not exactly the smokey eye I was hoping for. I had to touch up my eyebrows a bit myself and one edge of my lashes wasn’t adhered to my eyelid. My hair was not great. The top was flat against my head, which I specifically said I didn’t want. Only three single clip hair extensions were used in my hair at a total cost of $225….just for the hair extensions. My hair style was more fitting for a young girl attending the prom instead of a middle aged bride. The style created did not represent the inspiration photographs I submitted. Honestly, I feel that the stylist Alice did a great job under the circumstances. It seemed she was thrown in at the last minute and was not provide with much information. However, this is not the service I was expecting for $624.75.
The three hair extensions used were rentals that costs $75. They were added to my contract as an afterthought, so I wasn’t aware they were to be returned in 5 days time or you would lose your deposit. Faye and I even emailed about the extensions and she told me just to “pop them in the mail” afterwards with no addition of within 5 days. The information was in the contract, but since I added the rental extensions as an afterthought, I missed that part of the contract. My bad. When Alice was doing my hair, I stated let’s forget the extensions and she said...well let’s just put a few in. The color didn’t even match my hair color. So, I got the three, single clip, nasty brassy hair extensions added to my hair. Our wedding was on Saturday. Sunday we left for our honeymoon. Thursday, which was Thanksgiving in the USA, we returned home. Saturday the three little hair extensions went in the mail to Canada. Due to a postal strike they were not received by the Faye Smith Agency timely which result in the loss of my $150 deposit. So in the end, three little hair extensions cost $225.
Out of all of our wedding vendors, the Faye Smith Agency was the most disappointing. No confirmation email ahead of our event or even an email after to check in. All our other vendors both confirmed and thanked us for our business after the wedding.
If you are considering using this company for your wedding or event, I would recommend you take your business elsewhere. .
Faye Smith Agency's reply:Hey Thea,
Lindsay Croucher · Married on 20/10/2018
My wedding make-up was beautiful
Faye did my make-up for my wedding day and it was exactly what I wanted. She listened to how I wanted my make-up to be done and created a look that was perfect for my dress and the photos. I would recommend Faye to anyone and would definitely choose to work with her again in the future.Sent on 29/10/2018
Faye Smith Agency's reply:Thank you so much for taking the time to write this review. We had so much fun working with you and cannot wait to see your photographs. =]
Gallia Porter · Married on 06/10/2018
The definition of good customer service
I can’t even begin to explain how amazing Faye and her term are. From the very beginning to the end I so happy. All of my emails were answered in a timely matter, everything was explained clearly, all of my concerns were addressed and everyone’s hair and makeup was beautiful! Faye is one of a kind and I can’t recommend her enough.Sent on 08/10/2018
Faye Smith Agency's reply:Yay! We succeeded! We cannot wait to see photos. Thanks so much for taking the time to write this and for sharing your special day with us. =]
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