Reviews for Faye Smith Agency
Reviews
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Quality of service 4.9 out of 5 rating4.9
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Response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value 4.8 out of 5 rating4.8
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Flexibility 4.9 out of 5 rating4.9
Awards
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Featured
Kathleen Sent on 20/11/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Faye Smith Agency / Gretell HMUA
I worked with Faye Smith Agency for my bridal hair and makeup. Their coordination team was lovely to deal (which includes Faye herself). They paired me with Gretell, one of the agency's bridal makeup artists and hair stylists, and she was definitely the perfect fit!
Gretell is incredibly talented, super fun to chat with, and made the whole process feel easy and collaborative. At my trial, I realized I didn’t totally know what I wanted — because I love makeup, I basically said ‘yes’ to everything and wanted to go full glam. After looking back at the trial photos, I totally understood why so many brides prefer incorporating some softer elements. So on my wedding day, I came with a few notes about slightly paring things down, like choosing a slightly more natural lip colour and going for a thinner eyeliner line, etc.
Gretell was so enthusiastic and understanding. She worked with me to refine and adapt the look based on our trial and our conversations. She kept the polished, full-glam feel I loved, while still making sure I looked and felt like me.
On the wedding day, my makeup was flawless and stayed in place all night long. My hair was absolutely perfect, too (exactly how I pictured it!).
If you’re looking for a bridal hair and makeup artist (HMUA) in Vancouver / the Lower Mainland, and you want to work with someone who listens, collaborates, and delivers long-lasting, gorgeous results, Gretell is the one. She’s professional, warm, and amazing at what she does.Faye Smith Agency's reply:
Thank you so much, Kathleen! We’re absolutely thrilled to hear that you had such a wonderful experience with our team. It means the world to us that you felt supported throughout the coordination process, and we’re so happy that Gretell was the perfect match for your bridal vision.
Gretell truly is a gem — talented, kind, and collaborative — and we’re delighted she helped make your wedding day feel seamless and special. Hearing that your hair and makeup were exactly what you imagined (and lasted all night!) is the best feedback we could hope for.
Thank you again for choosing Faye Smith Agency for such an important day. Wishing you a lifetime of love and happiness! 💕 -
Quality of service
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Jessica Sent on 12/05/20264.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Bridal Make up and Hair Styling
From start to finish, my experience with Faye's business was excellent. Faye was quick to respond to my inquiry about bridal make up and hair styling and provided clear and helpful information about my options. I was then matched with Juliana, who was wonderful. I was so impressed with her professionalism, attention to detail and genuine care in her work. My vision came to fruition and I cannot then you enough!Faye Smith Agency's reply:
Thank you so much, Jessica, for your kind words and thoughtful review! ✨
It was truly a pleasure being part of your wedding experience. I’m so happy to hear you felt supported from the initial inquiry all the way through to your wedding day. Juliana will be thrilled to hear how much you loved working with her — she’s incredibly talented and genuinely cares about making every client feel beautiful and confident.
Thank you as well for the feedback regarding value. We’re always looking for ways to improve our client experience and truly appreciate you taking the time to share your thoughts.
Wishing you so much happiness in this exciting new chapter! 💕
— Faye Smith Agency -
Quality of service
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Mj Sent on 22/02/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience
Zoey was an amazing artist for make up and hair. The trial went so well and very private. I highly advise if you are looking for someone to help make your day even better Faye Smith is the company I'd suggest. Communication was excellent.Faye Smith Agency's reply:
Hi Mj, thank you so much for taking the time to share this beautiful review 🤍 We’re absolutely thrilled to hear how happy you were with Zoey and your overall experience with Faye Smith Agency.
We’re so grateful we got to be part of your celebration. Wishing you all the happiness in this new chapter! ✨ -
Quality of service
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Tammy Sent on 13/01/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Experience
They had a promotional deal that was unbeatable in the wedding makeup game (both trial makeup and day of makeup package). The flexibility, variety, skill level and price made it a no brainer when selecting them for my big day.
They were so accommodating and helped me select and incredible stylist Nina who was so kind and really understood what I was looking for!
I have bad skin with acne, scars, and fine lines and it can be a real challenge to find a good makeup artist that is able to work with my type of skin. But Nina blew me out of the water with her skill and technique. She made me feel so beautiful in a way I never even thought possible!
Highly recommend Faye Smith Agency if you want flexibility, high quality, reasonable pricing, and great service!Faye Smith Agency's reply:
Tammy, thank you so much for this beautiful review! We’re thrilled you had such a wonderful experience and that Nina made you feel your absolute best on your big day. It means the world to us to know you felt supported, confident, and beautiful. Wishing you all the happiness ahead! -
Quality of service
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Bronwyn Sent on 10/12/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Hair and Makeup
I had the absolute best experience working with Faye for both my engagement shoot and my wedding day. We first met for my engagement session hair and makeup, and I knew right away I wanted her for the wedding—she nailed the look perfectly and was so easy to chat with.
On my wedding day, she did an absolutely amazing job. My hair and makeup turned out exactly as I had imagined, and I received so many compliments throughout the day. Everything lasted beautifully, even through happy tears and hours of dancing! Both my engagement and wedding looks photographed beautifully too.
She is incredibly professional, friendly, and attentive. She made the whole process feel easy and enjoyable. I can’t recommend Faye enough—she is amazing at what she does and made me feel my absolute best on such an important day.
Faye Smith Agency's reply:
Bronwyn, thank you so much for your beautiful words! It was truly a joy getting to be a part of both your engagement shoot and your wedding day. I’m so happy to hear everything turned out exactly as you imagined and that you felt your absolute best, that means the world to me. Thank you for trusting us! -
Quality of service
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Jayme Sent on 08/12/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved my wedding hair and makeup!
Absolutely loved my wedding hair and makeup! I was booked on very short notice (my fault) and was super happy with the work that Makayla did on my hair/makeup! I felt like she listened to all my concerns, gently guided me when I was undecided, and was in general just a joy to be around. -
Quality of service
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Hiva Sent on 05/12/20253.6 out of 5 rating3.6
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Quality of service 3 out of 5 rating3.0
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Response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 2 out of 5 rating2.0
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Flexibility 4 out of 5 rating4.0
Hair and makeup for bride and groom
We loved Faye and her work!
Just we think the value is higher than the services we received.Faye Smith Agency's reply:
Hi Hiva, thank you so much for your review and for your kind words about both me and the final look. I’m really happy to hear you were pleased with the results.
I’m sorry to hear the value didn’t feel quite right for you. For transparency, I did provide Master Stylist service at the Senior Stylist rate, which I was happy to honour to support your budget.
We also didn’t have a trial ahead of the wedding day, which meant we weren’t able to identify some important prep needs — such as a trim, smoothing the ends, or the time required for a full blowout before the updo. These steps typically add 1–1.5 hours of work but weren’t discovered until the morning of, which made the schedule much tighter than ideal.
Even with those challenges, I arrived on time and worked as efficiently as possible to create your chosen style. I truly gave it my all.
Thank you again for choosing me to be part of your special day. I wish you both so much love and joy in this next chapter. 🤍
Warmly,
Faye -
Quality of service
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Amber Sent on 27/11/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
High Value Service
Working with this vendor was easy - they communicated quickly, answered all my questions, and helped me find the best option for make up for my 4 bridesmaids. I had a great experience working with them, and Zoey was an amazing artist who was efficient, professional, and very skilled. Would highly recommend using their services!Faye Smith Agency's reply:
Thank you so much, Amber! 💕
It was an absolute pleasure helping you find the best makeup option for your bridesmaids, and we’re so happy to hear you had a great experience. Zoey will be thrilled to know you loved working with her — she is truly fantastic at what she does.
Thank you for trusting Faye Smith Agency for your wedding day and for taking the time to share this review. Wishing you a lifetime of love and happiness! 🥂✨
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Quality of service
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Taylor Sent on 03/11/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gothic Vampire Realness
Faye was a great collaborator on finding the perfect hair and makeup style for my gothic, vampy wedding. She brought all my thoughts and ideas to life in the most magical way. Working with her through the trial run to the wedding day, It was a perfect mix of giving a slight darkness to the look without going overboard. I highly recommend Faye Smith Agency for all.Faye Smith Agency's reply:
Thank you so much, Taylor! It was such a joy bringing your gorgeous vision to life, your look was absolutely stunning. Wishing you all the best and lots of love! -
Quality of service
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Ranna Sent on 15/10/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved How They Catered to My Skin Tone and Hair Type!
Faye and Taryn did an amazing job on my makeup and hair for my wedding. They made me feel beautiful and confident. Their service was on time, professional and very friendly. I also appreciated the touch-up kit Faye provided after finishing my makeup. It was very handy throughout the night.
The agency offers a wide range of stylists and makeup artists with experience across different skin tones and hair types. This inclusivity was very important to me and one of the reasons I chose them. During our initial meeting, Taryn gave me excellent advice that helped me choose a hairstyle appropriate for my hair type (4C).
Faye was also very accommodating. When I asked for a last-minute makeup trial, she was able to make it work. I highly recommend doing a makeup trial. I scheduled mine before my bachelorette, which was perfect because it allowed me to see what worked and what did not with the style. This made the day-of process easier and gave me peace of mind for a comfortable and enjoyable wedding celebration.
Faye and Taryn were wonderful to work with. They made the getting-ready process fun and enjoyable, and we had great conversations throughout. I highly recommend the team at Faye Smith Agency for weddings or any special occasion.Faye Smith Agency's reply:
Thank you so much for taking the time to write this glowing review! We cannot wait to see your wedding photographs. You looked absolutely stunning and truly the perfectly polished version of you. Thank you so much for trusting in us to create the perfect wedding day. Hair and Makeup look for you. -
Quality of service
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