Bisou Bridal

Vanessa was AMAZING helping me find my perfect dress. The whole staff was friendly, patient, and super accommodating (I changed my mind three times and they never pressured me)! Thank you so much for an amazing experience I will not soon forget!

I ordered my wedding dress from Bisou and had alterations done at their in-house atelier. Every visit there was so enjoyable thanks to their amazing staff! Would highly recommend this boutique as they were very hospitable and also respectful of my budget.

The gowns and team at Bisou is top notch! Having been to a number of bridal shops, I'd say Bisou was the best one I've been to. If you don't have a tight budget, I would definitely recommend visiting Bisou. Their staff is amazing, helpful and very passionate at what they do. I didn't feel pressured buying a gown like other boutiques I had been to. Their alteration team is a gem too! Nathalie and Vija are so good at what they do. They made my dress very comfortable and easy to walk in. I am so glad I bought my dress at Bisou. Thank you so much ladies!

I had the most amazing experience at this boutique! I had a dream dress in mind that they didn't have in store, but they were so accommodating and had the dress shipped to the store just for me to try on! Incredible staff and so happy I said yes to my dress at Bisou!

Friendly customer service! The team here are so thorough and really make sure you're 100% comfortable. With the selection of gowns and styles there is something for everyone. I found my dream dress thanks to Vanessa!

I had a great experience at Bisou Bridal with my consultant Dani. The boutique is truly beautiful; you are greeted by a friendly smile and warm slippers, while luxury candles burn in the background. The boutique is extremely well organized with dresses sorted according to the designer. Even more, I appreciated that Dani did not push me, but instead gave me time to browse on my own before she pulled a few suggested gowns.

Though I found my dress elsewhere, I certainly recommend stopping by Bisou Bridal - it is clear to me why it is among the best in Vancouver! Dani helped me realize the kind of style I was looking for and was incredibly helpful. As one piece of advice, some of their designer dresses can be ordered online directly from the designers for a lower cost. However, the in-store experience is truly professional, lovely, and irreplaceable. Highly recommend!

From the moment I walked in, the team at Bisou made me feel so welcome. I actually had another wedding dress picked out that I was just 24 hours away from purchasing before I stepped into Bisou. The staff were incredible, they made you feel welcome and warm and taken care of on each visit. From the initial try on, to choosing the dress and going through the alterations. They even custom-made me the most glorious sleeve to my dress and got creative with it to make it happen on a dress that otherwise wouldn't be able to have a sleeve sewn on, but they knew I had a vision and they exceeded it. The dress turned out incredible and the alterations were very reasonable. Thank you to Bisou for the wonderful experience.

I don't even know where to start when it comes to Bisou Bridal. I highly doubt they will even care about this review because at the end of the day they got their sale and that seems to be all that matters to them.

They really ruined any sort of "experience" you're suppose to have as a bride picking out a wedding dress. When I first went to Bisou Bridal it was for my wedding which was suppose to be happening in August 2020. At the time of picking it out, COVID wasn't at its peak yet and we thought there was still a possibly of this happening. My first appointment felt very mechanical, slightly rushed, and with the stress of the unknown due to COVID, the girl we worked with didn't really show any empathy or care which made it hard after going to other bridal shops and having really great interactions with staff (I knew what it should feel like). I felt pressure in picking a dress and it was told to me that if I didn't there would be a chance it wouldn't be there in time. I needed a dress, found one I liked (never felt that "yes to the dress" moment), and purchased it out of fear I wouldn't have a dress in time for my wedding.

My mom was going to bring a bottle of champagne to celebrate and try and make the day special, but was told that the shop actually provides that. When I finally purchased a dress, the girl went in the back and pretty much just said sorry we are all out with a very "I don't care" attitude. This is was disappointing as we were going to bring it ourselves in the first place. It was then very difficult to see "influencers" or higher status clients on social media get such a different treatment. My budget for a dress was actually quite flexible, but the only dress I liked wasn't as expensive as some and I felt like that altered the service we were given.

When my dress finally arrived it was ordered in a size too big, funny because the shop does their own alterations, so money directly back to them? And at this time COVID had began to get worse. We were told to wear mask inside (which we are totally understanding of!) yet there was staff inside not following by those same rules. With now a limit of people I was allowed bringing along, again, I never was able to get that moment of being really excited about my dress. I was then informed I had to take my dress home (I live in an apartment in Vancouver, so you can probably understand that space is limited) because they weren't storing dresses right now.

We contacted the shop numerous times about the service we received and really didn't ever come to any resolution.

Then there is the veil. I ordered a veil at my dress pick-up appointment. They said would take a couple months to come in. When it arrived, no phone call, no email, nothing. I had to contact the shop again asking what was going on. I picked it up and didn't want to take it out of the bag, just to be extra careful (it was raining that day). When I finally took it out a few weeks later, it was the completely wrong colour.

Fast forward to now, after 3 weddings being cancelled to COVID, my partner and I decided to just elope here in Vancouver. My dress from Bisou was way too big for me as mentioned above and would have needed quite a bit of alterations so I instead found a very beautiful dress at a local store in Vancouver.

I reached out to Bisou Bridal as I saw they had some off the rack dresses in their store. And after all I had been through and the complete lack of service I received plus having ordered the wrong dress size and the wrong colour veil, I asked if they do buy backs (obviously at a discounted rate). It was of course just a no.

There are so many boutiques and local wedding dress shops in Vancouver that offer excellent service and I truly wish I never stepped foot in Bisou Bridal. I had a lot taken away from my dream wedding due to COVID and it's extremely upsetting that I also had my dress experience taken away by Bisou Bridal.

The whole team at Bisou Bridal is amazing! They are very accommodating, and so passionate about weddings. After visiting a few bridal salons in town, Bisou really stood out to me as the shop with the best service, by far. I knew which dress I wanted for my wedding, the very first time I tried it on, and everything about my dress from that moment to my wedding day was perfect, thanks to all the girls at Bisou. The alterations team tailored everything perfectly, and the dress looks and feels like it was made for me. They also added a beautiful bustle to the train, which really transformed the look of my dress, but also helped to make walking around during the reception a lot more manageable. My wedding was perfect, and I'm so glad that I got my dress from Bisou!

I been to several bridal stores but by far the dresses at Bisou had blown it out of the park!

Erin was a great sales specialist, she seen my vision and executed it.

Thanks again! Would recommend this store to others!