I was worried that dress shopping during the pandemic wouldn't be the experience that I had envisioned however the staff at Sash & Bustle treated me like royalty and I had an AMAZING experience at their shop! The shop is well organized, adorably decorated and makes you feel like you are right at home - all precautions have been taken to ensure social distancing and safety. I was able to try many styles and dresses while staying within my budget. Veronica was attentive, listening to everything that I said and she made a point to ask how I felt in each dress. She knew exactly what I needed and was patient with me while I made my decision. They have a great assortment of Wtoo and Willowby dresses, which are hard to come by in Ontario. Although they do not do alterations in house, they were able to give lots of recommendations of seamstresses that their customers have used in the past. I am so happy that I said YES at Sash & Bustle - I can't recommend them enough!

If I could give this place zero stars, I absolutely would.

I signed a contract for a wedding dress and paid a 50% deposit. The very next morning, I called to cancel my order and request a refund. Despite the fact that the order had not even been placed with the designer, I was told that a refund was impossible because of their store policy.

To be clear, no dress had been ordered, no work had begun, and the store had incurred no apparent costs associated with fulfilling my order. Yet they insisted on keeping my deposit.

Only after I challenged how unreasonable this was and raised the possibility of legal action did they agree to issue a partial refund. However, they still insisted on withholding 20% of my deposit as a supposed "restocking fee."

A restocking fee for what, exactly? There was no dress to restock.

When I questioned this absurd justification, they attempted to walk it back and offer a series of other excuses for withholding my money. Each explanation seemed more desperate than the last.

The irony is that all of this additional time on their end and the back-and-forth could have been avoided had they simply handled my cancelation reasonably in the first place. Instead, they turned what should have been a straightforward request into an unnecessary ordeal.

I find this practice incredibly unfair particularly in an industry where brides are already making significant financial and emotional investments. Rather than demonstrating understanding or offering reasonable customer service, the store seemed more concerned with finding a way to keep my money.

I would strongly caution other brides to think twice before purchasing a dress here. They are quick to shower you with pleasantries but it's all performative. I cannot stress this enough. It is not a place with integrity.

I deeply regret giving this business my trust, and I would encourage other brides to take their business elsewhere. After going to many many bridal shops, I can promise these dresses can be found elsewhere, and the customer service is the worst out there, not to mention patronizing beyond belief. Not worth the risk or time. Highly highly do not recommend.

I would not recommend them based on how our situation was handled. We placed a deposit on a dress but changed our mind, and almost immediately asked them to cancel and not proceed with ordering it. Rather than simply refunding the deposit, we had to go through a frustrating amount of back and forth just to get the money returned. Even then, they kept a sizeable amount saying it was the "restocking fee"--there was nothing to restock; no dress was ever ordered. They then explained it by saying it covered their time, the additional appointment, communication and administrative work. The additional appointment was because they would not give back the deposit so we tried again to find a dress to no avail; communication and administrative work is all part of doing business. We have since asked like stores if they would have given back the deposit and they said of course as the dress was never ordered. Overall, what should have been a straight-forward cancellation turned into a very frustrating experience. I would not recommend them.

We’ve worked on many dresses from Sasha + Bustle, and brides always share how positive and supportive their experience at the store was. They often mention how helpful the team was during the selection process and how confident they felt in their choice. From our end, the dresses are beautifully made and well-fitted, which makes the alteration process smooth and straightforward. It’s clear Sasha + Bustle takes great care in helping each bride find the right gown.

I felt like an absolute princess on my wedding day thanks to Sash and Bustle. They were friendly and made me feel so comfortable. The dress came on time and everything was as promised .

Purchased my wedding dress here and the experience was amazing. This is definitely the most beautiful bridal boutique in town and their selection of gowns is great!! From all the shops I went to, I had the best experience at Sash & Bustle!! Everything is well priced and diversified. Their staff are also really caring and super knowledgeable! They don't do alterations in house but they do have a list of recommended seamstresses (which I used - Champagne & Cupcakes did an amazing job). I have and will continue to recommend their shop to anyone looking for a wedding dress!!

Sash and Bustle was the only store I went to for my wedding dress shopping. They were so warm and welcoming, so accommodating and so helpful! They made the whole process such a breeze that I was able to find my dress during my one appointment! I did the luxe experience and it was just such a lovely setup. The bubbly and snacks made it a comfortable and enjoyable setting and experience and the private room made me feel so special. Shout out to Stevie for helping me find my dream dress and for being such a wonderful stylist! Thank you to the whole team for the wonderful experience me, my family, and friends were able to have thanks to you!

I had a great experience at Sash + Bustle back in January when I was dress shopping. Even though I didn't end up buying my dress there, the process was smooth, efficient, and fun. They have a great variety of options and Stevie made us feel at ease, listening to our feedback and getting us additional options that matched the style I was looking for. The place is very cool and I would definitely recommend you stop by if you are looking for a wedding dress!

The store is nice and the employees are kind but do not know what they are doing so I would not recommend this store.
I had purchased a dress there and when it arrived it was 2-3 sizes too big to the point where I had a hard time finding a seamstress that would take me on as a client. I paid for alterations, almost what I paid for the dress itself because of the size discrepancy and the fact that the dress was 3 layers. The dress when I initially picked it up was sliding off my body.

I reached out to Sash and Bustle and was told that because I was measured by two employees my measurements were correct and there is nothing that they could do (I asked if I could return this dress and have my correct size rush ordered). My weight has been the same for years and all of my other clothes fit the same now as the time the dress was purchased. Upon checking the measurements they had obtained I realized my hips were measured as 4–5 inches bigger than they actually are. I did not think to verify their measurements since I assume “experts” know what they are doing. It’s disappointing because my budget for the dress had to be essentially doubled because of what I paid for alterations because of their mistake. I have heard other stores work with the brides in instances similar to this one or at least reorder the correct size but the manager I spoke to has zero empathy. Do NOT purchase from this store they care zero about their brides.

This was the first of two bridal shops I visited and the one I bought my dress at. The employees were professional and the experience felt carefully crafted. I actually came back twice more within the same week (I had to make a decision quickly) and they were able to slot me in! I even came back later to try on shoes.
I never had a "cry because this is my dress" moment, but I am very happy with my purchase. We tried a new dress during my last visit and with a clever suggestion from the staff we added a beautiful skirt, which gave me both vibes I wanted.
I had no issues with pickup of the dress and everything came in on time. We handled the alterations ourselves, but S&B offered a set of suggested vendors.