Information about Reed Photography
Located in Ridgeville, Ontario, Reed Photography is a company that specializes in romantic and elegant photography services for weddings and other special occasions. Shane and Jenny are the owners and husband-and-wife team of photographers who skillfully work together to capture all the special moments from your long awaited wedding celebration.
This team combines contemporary, photojournalism and portraiture styles of photography to create stunning images that showcase your love and the wedding day perfectly. They use Canon gear and flashes amongst their professional equipment.
The services they offer include:
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Lesley & Ragnar Wessman, Married on 12/08/2017
Sent on 20/11/2017
We regret having hired Reed Photography to shoot our August 12th, 2017 wedding in Niagara-on-the-Lake. Our package cost was $3500, we met up with them only once before the actual wedding day at a Tim Hortons, and all communication leading up to their job at our wedding appeared normal to us.
It is important to note that this is a review of what we feel was the unprofessional, insulting, and flat out rude email replies we received from Reed Photography after voicing our concerns with regards to our photos, and service we feel we received on the day of our wedding. There are many beautiful photos in our gallery, and those photos are not the issue.
After first seeing our gallery, we chose to address some (not all) of our concerns with regards to our wedding day and photos with Reed Photography in an email on October 11th, 2017. We felt as clients that many important photos were missing (ie: a photo of us and our baby girl!!, certain photos with our parents, photo of our rings, certain bridal accessories, more candid shots of the girls bridal party getting ready, more candid shots of/with family/guests during and after reception), that the gallery included edits that were not done to our liking (cropping, objects not removed in background, overly muted colours/tones), and how on the day of the actual wedding we were given very little direction (how to position ourselves or how to hold our bouquets), which often left us not knowing how to pose, making us feel awkward, which resulted in us feeling dissatisfied with the overall look and variety of several shots (namely bridal party and family photos). As paying clients, we feel like we were within our right to voice our concerns.
The email reply from Reed Photography, which referred to our email of concerns as a personal attack, indicated that they had considered returning our money after first meeting us because half their party had foreseen that I (the bride) would be difficult and unhappy in the end, but instead after some encouragement from their partner still chose to move forward in shooting our wedding despite feeling this way. This email mentioned how on our wedding day they quickly saw that they were not our friends, but just the hired help (!?) and felt that they were treated as such, and felt that because we had paid them money that we felt that we owned them. They mentioned being eager to just go home and feeling uncomfortable which yes may have slightly impacted our images. I (the bride) was blamed for the wedding day timeline not allowing for enough time to accommodate candid photos of me and my bridesmaids before the actual wedding and for feeling rushed, even though in a July 28th, 2017 email, the timeline was suggested to me by them, so we went with it. Reed Photography mentioned not feeling the need to defend themselves as far as the images are concerned because they stand behind their work. In fact, the only apology in the entire email was directed specifically only towards my husband for admittedly falling short in not capturing more candid shots of our guests, a quarter of which were his family who had flown in from Sweden. In fact, I did receive one apology... a sarcastic sorry for not stroking my ego enough when I mentioned having noticed that they were quite uncomplimentary day of. Validated by, they just are who they are.
When we mentioned that they did not do the mini sunset photo shoot with us that they’d previously mentioned planning to do, their only response was you’re right, with no further reasoning.
When we asked why there were no photos with our baby girl, their response was, that they did family photos, where was she?
During family photos, despite not getting a photo with our daughter, Reed Photography did however manage to get a photo of us and our officiant. When I spoke with our officiant the next day, I asked her why she had interrupted the family photos to get in a photo herself, she said the photographers had asked her to, and that they had mentioned sending her that photo, along with their business card. I asked her in advance if I could include this in our review and she consented. She also went on to say 'I'm so glad you're writing a review' because 'Im sure everyone could sense their bad attitudes, and that 'they were just plain rude'. Several of our wedding guests also commented on their rude attitudes.
When we asked to redo some edits to blur out some parts, we were told that they don't blur things out in photos because it looks like crap – like I've blurred things out. We are not sure what they were referring to here, but I imagine it is a reference to blurring done on my own social media account photos perhaps??
I was called impatient, condescending and controlling for asking such questions as 'Are you going to give us some direction here?' or 'What do you want us to do?'
When we mentioned one of them being in some of our first dance photos, we were told they are cute, and that it happens occasionally. We were told we were fortunate to have any first dance photos as someone had dimmed/turned off the lights and they had to run and get their bags in the middle of our dance and inconveniently switch to flash photography.
In addition to that email, despite mentioning being uncomfortable and eager to leave, we did find a Polaroid photo of them smiling at our photobooth. Which is a shame because we didn’t end up having enough Polaroid film in the end, and it took away from a guest. Furthermore, I was not sent any edited sneak peek photos, they were simply posted to their Instagram account. We then had to email them to request the photo file for ourselves.
After our email exchange, they chose to remove 2 of the 3 photos of us that they had previously posted to their Instagram account, but they did however choose to leave up the 3rd photo, which they referred to as the funny one, of me (the bride) being photobombed by them. When I politely asked them to remove this photo on October 13th, 2017 due to the circumstances, it was not done until I mentioned on November 1st, 2017 that I'd be submitting a dated screenshot of said photo with this review.
We had planned on posting the email exchange as a whole, however, when mentioned, they suggested that perhaps we might wish to rethink it due to privacy laws (??) and that they would happily consult their attorney.
Ultimately, after careful consideration, we are writing this review because we truly hope that no other couple is made to have a negative association with their wedding photos or experience with their photographers.
Lesley & Ragnar, London ON
Location Reed Photography