About Angie's Bridal Boutique
Angie's Bridal Boutique is a Hamilton-based company that specializes in providing all area brides with a gorgeous selection of wedding dresses for their special day. They are the only authorized retailers for the Hamilton and Burlington areas of some of the most recognizable bridal brands in the world. They also offer a beautiful selection of dresses for the rest of your bridal party!
Brands they work with
Angie's Bridal Boutique offers designs from the following dress brands:
Angie's Bridal Boutique offers great value for any of the dresses they have in stock, so it will be very easy to say yes to the dress! They offer designs for brides, bridesmaids, flower girls, mother of the bride and mother of the groom.
Bride, bridesmaids, flower girls, mother of the bride, mother of the groom
Alterations, cleaning, preservation, sample sales
Bridal belts, bridal gowns, formal gowns, jewellery, sample gowns, veils
$500 - $999, $1000 - $2499, $2500 - $3999
More information about Angie's Bridal Boutique
Hana Shin, Getting married on 22/06/2019
Warning: not worth the bargain!
BE WARNED, DO NOT SHOP HERE. I'm shocked but happy that some customers have had positive experiences here, but the negative reviews are so accurate! Another reviewer below stated that if you want that “once in a lifetime” feeling of finding your perfect dress, this is NOT the place to come and I couldn’t agree more! Even as a bargain hunter like myself, please be cautioned that there's always a price to pay for inexpensive goods.
First of all, the store gives off thrift store vibes because it's overloaded with dresses, resulting in dirty dresses and dresses that are quite literally falling apart (as admitted to me by an employee herself). Additionally, if you are familiar with this shop, the changerooms and viewing area is very cramped and small--there are only 2 mirrors. I booked an appointment for myself and my friend (both brides-to-be) a month in advance but upon arriving, there was a bride who had just begun her fittings. Despite the fact that I clearly made an appointment, I was patient and suggested that my friend and I just share a changeroom, resulting in our visit being twice as long. In the end I chose to put a deposit on a dress and was measured for my size.
Fast forward to picking up the dress. First a man (I'm presuming the owner) told me it would be ready by late May to early June, which was shocking because I put in my order in May. I was pleasantly surprised! June comes and goes, so I call in July asking about the whereabouts of the dress, and am informed by an annoyed employee to "not call us, we'll call you" and that it won't arrive until July 17. July also comes and goes, so I call in August and when asked why I keep calling, I explain it's frustrating to be told a date, anticipate it, and have it come and go 3 different times. Finally it arrives August 14, 5 MONTHS after I ordered it. In other words, if you're tight with time, DO NOT COME HERE because they clearly can't guarantee an arrival date. Even if they brush this off as a "manufacturer problem", the fact that they didn't once apologize for giving me wrong information or try to empathize was bewildering.
Finally, the kicker. I arrive to try on the dress and my bridesmaid and I are mortified it doesn't fit. I told the saleslady (who had measured me and ordered my size for me those 5 months prior) that it didn't fit, she simply told me to "get it eased out, it'd be easy". When she re-measured me, she stated that my hips and waist had stayed the same size but that my bust had increased by nearly 2 inches as if that's humanly possible to only gain weight in my bust, especially considering the fact that I have photo evidence to show I was wearing the same bra then and now. I explained I will now have to pay an extra cost for alterations (to recreate nearly 2 inches around the whole bodice with lace and beadwork) that I wasn't anticipating because of HER. She refused to admit that she had made a mistake as she said that it was my fault for gaining weight and she said by quote "well *shrug* I only work here, what do you want me to do about it?". I demanded to speak to the owner to either get a refund for my deposit or the dress express ordered in the correct size at their expense but it's been 2 business days and no one has attempted to reach me. Their customer service is absolutely pathetic. PLEASE save yourself the trouble and DO NOT SUPPORT THIS BUSINESS as they DO NOT CARE ABOUT THEIR CUSTOMERS.
Angie's Bridal Boutique's reply:
I have delayed responding publicly until now since you told me in person and on the phone that your negative commentary was “in the moment” and you were “upset at the time”. You also said you understood that the problems were outside our control. You promised to remove/modify it when your dress arrived to your satisfaction.
So, in order to set the record straight...
We first met on March 4 2018, at the Milton Wedding Expo. You expressed interest in the Mori Lee trunk show and contacted us the next day to make an appointment for Sunday, March 18. We blocked two change rooms for you and your friend. You then contacted us to say you had a conflict and would have to cancel if you couldn’t change to Saturday. Since you seemed eager to attend the trunk show, we agreed to fit both of you in on Saturday, March 17 so you wouldn’t miss the opportunity. As sometimes happens, another bride arrived later and stayed longer than anticipated. We did our best to accommodate you, your friend, and the other bride.
When your dress was ordered, you were advised that the estimated arrival date at the supplier's warehouse was July 13, but that it could arrive 2-3 weeks earlier or later. We advised you on each of your calls that we had received no notice that anything had changed and that we would call you as soon as we received your dress. It arrived in Toronto July 27, was picked up after the long weekend and you came to get it on August 14.
When the dress was clearly too small, our staff failed to explain properly that we needed to rule out all other possibilities before returning the dress for replacement. This created the mistaken impression that we were somehow blaming you. For this, we have apologized to you by phone, by email, in-person and now here.
With the help of Mori Lee Canada, we were able to expedite your replacement dress and hand-delivered it to you on October 23, 7 months from the order date, but thankfully still many months before your wedding day. We are truly happy that we were able to fulfill your gown order.
On behalf of everyone at Angie’s, I wish you and your fiancé a lifetime filled with all the love and happiness you truly deserve.
Kyla Evans, Married on 15/09/2018
Beautiful Dress, Staff Not So Much
I will start with the positives - I LOVED my dress. From when I first went to Angie's, told them the theme of the wedding, they walked away and came back with THE dress in a matter of minutes. It had perfect Art Deco elements to go with my Old Hollywood themed wedding, and I was so happy with it. It was also from an older collection, so the price was INCREDIBLE for how much intricate beading and stuff was on it.
Now the negatives. We didn't really have great interactions with the staff. The lady who did the dress alterations (Kim) was the nicest, you could tell she cared how the dress turned out and wanted me to look my best, and she did a good job. However, she wasn't the warmest person and working with her always felt a bit rushed. The lady who helped me find the dress the first day was very short in all of our conversations. She put a lot of undue pressure on us to buy the dress the first day when I wanted to think on it (I understand the need to make a sale but there's a reason it had been on the rack for 2 years), was rude to me when I arrived for an appointment at the time I thought it was (she said it was actually for half an hour earlier, still not sure who was right there), and always made me feel like I was inconveniencing her when I called to book someone or came by to try things on, like she didn't have time for me or I would have to hurry to make space for other people (who never seemed to actually be there...). The worst interaction though by far was when I called to book my alterations. The store owner answered, and he said "well there's only so much we can take the dress in". When I explained, in fact, that I'd need material let OUT if possible (and I knew already there wasn't much material that we could use), he said "well, it has a lot of beading so if you need more than an inch taken out, you better stop eating now". OUCH. I tend to think of myself as someone with a thick skin, but this comment stuck with me because of how unwarranted it was. How dare he tell me what to do with my body? That definitely left a sour taste in my mouth, but by then I'd already paid for the dress in full so there wasn't much to be done. Overall, I'd suggest going elsewhere. The dresses were nice, but I'm sure you could find similar ones without feeling like a burden on the store staff.
Angie's Bridal Boutique's reply:
I have agonized over this from the moment I saw your review and have struggled with how best to reply. First of all, I am deeply sorry that anything I said caused you to feel bad. As I recall the conversation, you had said something to the effect that you were expecting to be at least one or two sizes smaller by the time your alterations were to be done. SInce that date was (as I remember) only a few weeks away, I made the comment that you took exception to. Please let me be clear. I was commenting only on the very ambitious plan you had related and did not intend anything negative about you, or your size.
Sarah Turner, Married on 02/09/2017
I absolutely fell in love with my wedding dress from Angie's. They have a great selection in a variety of price ranges. Although the person assisting me was talking about their sisters divorce most of the time i still had a good experience.
At one of my fittings i fell in love with a pair of earrings that had an imperfection and the staff special ordered a new pair just for me. They went above and beyond.
I went with their alteration person who can be friendly but is very pushy and can be quite rude if you ask questions or question her expensive pricing. I ended up going with her out of convenience and she did a good job but i could have gone without her attitude. I recommend looking elsewhere to do alterations.
Shannon Beaton, Married on 25/10/2014
I purchased my dress from the Milton location because of the service we received when my friend got married. Maggie and Sediqua have a way of making you feel right at home! Both ladies go above and beyond to make sure everything you need is perfect. Maggie provided me her honest opinion on the dresses I tried on, and I never felt pressured to buy. Another bridal store was going to give me a steeper discount on my dress, but I choose Angie's because I wanted the best experience.
My dress took a bit longer to arrive then anticipated and I was slightly panicked. Sediqua stayed late and came in on her day off to make sure that I would have my dress on time.
I highly recommend Angie's Bridal to future brides!
mich m, Married on 07/07/2017
I went into Angie's bridal the first day I was dress shopping and i did not have a good experience. There was a dress there I loved but ended up not getting solely because of the experience. When I was picking dresses out they ushered me into the dressing room before I had a chance to look and said i had too many, i never ended up looking through the whole store. They were abrupt and rude when I asked if my mother in law could help me undress instead of the staff, and when i asked for a few days to think about it they called me and told me that the deal they gave me wouldn't be on anymore, I felt pressured and did not have a fun time shopping for my dress here so i didn't go back for a dress i liked. Dress shopping should be fun and stress free, this was not the experience I had there.
Angie's Bridal Boutique's reply:
We would like to thank you for your candid feedback. It reminds us that our customers are all unique and we need to interact with each bride in the way that is best suited to her expectations and perceptions. On behalf of everyone at Angie's, I apologize if you feel you got anything less than the service you deserve.
As far as any special offers are concerned, we're sorry if you felt pressured. In recent months, we have had clearance sales, special designer events with dresses on loan, and bridal show specials at various times. All of those are in effect for a limited time. In addition, our designers regularly make changes that can affect the availability and lead-time for different styles. We feel it's important to inform our customers of any potential factors that could prevent them from getting the dress they love, including if a special offer is ending.
Without knowing more about the specifics of your appointment it's hard to respond in more detail. Regardless, we sincerely hope you have found your dress and wish you a lifetime of love and happiness.
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