It's Your Day Bridal Boutique

• 

  Stephanie Vanderveen, Married on 19/05/2018

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  My consultant Kylie was so fun and made everything so much easier. The store is beautiful, you get this huge space all to yourself and your loved ones and it makes the experience all the more special. The dressing room is perfect and the selection is amazing. I found my dream ... View more dress but couldn't buy it that day due to financial reasons. But they didn't pressure me or anything and I'm going back in a few weeks to purchase the dress and I can't wait to experience it all over again!

• 

  [Private user]

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  I had an incredible experience at It's Your Day! It was my first time trying on dresses, and my consultant Tina made the process comfortable and fun. She was so knowledgeable about each and every dress I tried on and what could be done to alter things to make them perfect for me. ... View more I ended up choosing my dress on that first occasion and felt so confident (and no pressure!) in my decision because of Tina's help. I recommend It's Your Day and Tina to every bride I know!

• 

  [Private user]

  • Quality of service:

    Bad
  • Responsiveness:

    Bad
  • Value:

    Bad
  • Flexibility:

    Bad
  • Professionalism:

    Bad

  Unprofessional, unethical and incredibly rude are the best ways to describe the staff at "Its Your Day. " As a bridesmaid for my best friends wedding I expected picking our dresses to be a joyous occasion (as it usually is!). Its your day staff made sure that it was a nightmare. ... View more Not only did the bride have to call 4 TIMES to confirm colour and style of dress as well as the date of the wedding, bridesmaids were not told of the 100% down non-refundable deposit while ordering their dresses over the phone (as some of us live very far away). Credit cards were charged WITHOUT authorization and then were told there were no refunds... All in all the experience at this boutique was a DISASTER to say the least. Their business practices are nothing short of appalling. The aftermath of this disaster is STILL being dealt with as the boutique refuses to cooperate or be ethical in any sense of the matter. In the mean time we have ordered our dresses elsewhere and are spreading the word so no other bridal party ever has to go through what we went through with this establishment.

• 

  Joanna Perpich, Married on 22/10/2016

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  Very professional and friendly service. Lot's of styles and dresses to go through. My wedding dress came in during the time that they said it would. I did not get my alterations done here though as it would have been very expensive.

• 

  Lizzy Soto, Married on 14/11/2015

  • Quality of service:

    Excellent
  • Responsiveness:

    Excellent
  • Value:

    Excellent
  • Flexibility:

    Excellent
  • Professionalism:

    Excellent

  My appointment went very well, Sarah stayed within my budget and have me a discount to keep the dress within budget. I love the dress to this day, and would love to wear it again. Definitely one of the best experiences I had.

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