Afterglow Studios

Hi Nicole,

Thank you so much for the positive review! We don't have any information regarding servicing your wedding and while we appreciate the 5 stars we hope you were able to review the correct company. Your wedding photo looks beautiful by the way! Cheers.

Thank you so much for taking the time to write a review Tuka! It was such a pleasure working with you and your mother. I do apologize that my responsiveness was not in par with your expectations. I appreciate your understanding of the volume of daily inquiries and requests received amidst the busiest wedding season in decades. Thank you for trusting me with your big day!

Thank you for your kind words Zahra! It was so lovely bringing your vision to life and getting to work with you! Thank you for having me as your artist and putting your trust in me.

Thank you so much for your kind words Marushka! It was such a pleasure working with you for your big day, you looked absolutely stunning. I'm thrilled to hear you were happy with everyone's look and I'm happy to hear love prevailed through the pandemic. Wishing you all the best for a long, happy marriage 💑

Thank you so much for the lovely review Rabea! It was such a pleasure getting you ready for your wedding. You were such a breeze to work with and a stunning bride! I'm so happy to have been a part of your wedding. Thank you for putting your trust in Afterglow Studios.

Hi Shazia! Thank you for leaving us a review and your feedback. Firstly, congratulations on your new business into counselling and maternity. I apologize that you felt unsatisfied with your booking as that is not the service we strive to provide. I did reach out to you to discuss after this review was posted to remedy the situation and also took a look into all the details from your booking last year. I apologize if you felt me or my hair artist's demeanor was not friendly. On the day of bookings, we are focused and concentrated on ensuring clients are ready on time for their big day. It is a very different setting than trials or consults as with those we don't have time constraints but in no way are we intentionally or have ever intended to be unfriendly to a client.

For my business I have intentionally included a couple of procedures to ensure client satisfaction, both are listed in our contract. The first being we do not require the final payment in advance but 24 hours after services are rendered and the second being artists will not leave the premise or allotted booking time until client has acknowledged satisfaction. These are implemented because I want all clients to be satisfied always; hence, they are clearly listed on our contract. For your booking even if we were packed, I do see a cash payment at the end of the booking but if you were unsatisfied I would have appreciated being told what needed to be corrected because to hear that a client disliked their look so much that they are disappointed looking at their wedding photos is heartbreaking.

Since you had booked for a non-bridal hair on your wedding day it also left your booking in a grey area. For brides and bridal services, we will remain on site until they change to do final touch-ups if their hair needs to be fixed after putting on clothes, do adjustments while photographer is there, etc. but this is not the case with a non-bridal. I understand you may have felt we should not have packed up as soon as we heard acknowledgment of satisfaction because then you later realized you didn't not like your look and we were gone. We did remain on your booking for the booked two hours and this would have been avoided had it been done at a bridal package as we would have remained on location for an additional hour. Additionally, we highly encourage all brides to have trials for both makeup and hair. And during trials we highly recommend clients to bring accessories and/or outfit pieces so they can fully envision their wedding look. In your notes and images from your booking, I see your makeup trial images in regular clothes with no hair trial which can make it difficult to envision what your final look will be.

Please feel free to contact me and hopefully I can assist you with improving this situation. I apologize for how you are feeling and hope you understand that it is/was not mine or my business's intention. Thank you.

Thank you so much for your kind words Bea! It was such a pleasure working with you for your big day and helping your vision come to life. You are a dream client who made our jobs so easy, you made sure to follow all the notes and details we sent you and that makes such a difference for us 🙂. We all had such a blast working with you and we were actually just reminiscing about the bridal group who was graced with Jodine's singing. You all were fabulous and I'm so grateful to have met such a fabulous person such as yourself! Thank you for choosing us.

Thank you so much for your kind words, Vanessa! You were amazing to work with and a stunning bride. It was a pleasure bringing your wedding vision to life, you are the perfect canvas for so many looks and your trust in us made your look effortless. Thank you.