Bunches Direct Canada

Bouquet and boutonniere came wilted brown with five flower petals detached and all the greens were wilted and limp. Called immediately several times leaving messages and emailing with stall tactics of response stating needed pictures; although sent several pictures of the bouquet upon arrival was told to “should’ve bounced back when put in water”;FYI there’s no such thing as reverse dehydration osmosis”! Spent over $200 & was not only NOT given an apology but $34.00 with again directions of putting wilted flowers than should have never been in the first place in water; bc on days of wedding you have all the time in the world! WTF ! Such a scam!!!!!!!

I WOULD NOT recommend ordering your flowers from Bunches Direct! I ordered flowers to be delivered on a Wednesday for my Saturday wedding- I was told that ordering 2-3 days before gives an opportunity to correct the order if it is wrong or does not arrive. When it did not arrive on the Wednesday, I contacted BD and was told to wait another day. When the flowers still did not arrive (a Purolator issue, not BD directly), I had to go and get new flowers, as there was not ample time to have them re-shipped. When I contacted BD, they were unhelpful, sending me emails such as "I wish I could drive them to you myself :(". A good sentiment, but not helpful. When I requested a refund over email, BD stopped answering me. When I called BD, I was told that a refund would be issued as soon as they filed a claim with Purolator. Over 2 weeks went by and I did not hear from BD. I called again, and was then issued a refund. Their customer service is slow, unhelpful, and quite stressful to deal with!

Delivery and quality was great. I ordered ranunculus which turns out to be an extremely delicate/frail flower. I wish when I had my phone consultation that that was explained to me because a lot of the flowers did not make it to the wedding. The roses were beautiful and all the greenery was perfect! I had a lot left over :)

This way by far the easiest and cheapest way to get flowers for my wedding. I’m personally not that picky so the wedding package and some additional bulk flowers were all we needed.
They were delivered directly to our door and looked great. They even called me directly regarding a 1 day shipping delay even though it was clearly noted in the website.

If only we can give this vendor a zero!!! Please do not order from them, just save your money! They delivered the flowers tighly packed in one box, the calla lily are packed at the bottom of the box. It all came out bruised and withered. They refused to refund my money eventhough I sent them the pictures right away. It is very unacceptable!!! This company is a scam!

No water, 30*weather, in a box

Weddings are expensive and one area that we wanted to save money in was the floral arrangements and decorations. We wanted a simple bud vase for our centerpieces and all of the florists we spoke with were friendly, caring, and attentive, but also overpriced for what product (not service) that we would be receiving. We found Bunches Direct through the recommendations of others in online forums and could not be happier. We DIYed our own flowers and saved a ton of money and no one could tell the difference. Plus, it was a fun experience too! The most challenging thing to look out for is the transportation of the arranged flowers, given the delicate (glass jars with water in them) of them.

I was helped by a professional and when one of the variety of flowers were not upto mark, they informed me and substituted it with another variety of flowers. Flowers got delivered on the agreed date and were extra fresh. This was my second time order and I would go back to them for all my future orders

Our flowers were supposed to arrive 14 February but came 15 February, which was a bit stressful. The flowers were a bit squished and some of them looked dead. Putting the flowers in water definitely helped. Overall, the flowers were everything I wanted. I personally don't care too much for flowers so I was pleasantly surprised how nice they looked in pictures. If you're picky, using a service like this isn't for you. But they work for those who don't mind imperfections.

After receiving a few insane quotes for flowers for the wedding, I was told about bunches direct and was thrilled that I would save hundreds by choosing to put my centerpieces together myself. I had read mixed reviews, but thought I would try them. Things with Bunches Direct had gone okay up until the day before the wedding. My wedding was on a Saturday, so I had requested my flowers be delivered the day before. A few months prior, I had changed the delivery address from my home to my aunt's house in the city I was getting married in and I went there the day before to make sure I was there to assemble all the flowers once they were delivered. I called them the morning of delivery and spoke to two people confirming the new delivery address and was given a window between 12:00pm and 2:00pm.

I was called during my nail appointment and asked what the apartment number was for delivery and that they were outside. I told them there wasn't an apartment number as it was a house. They had delivered the flowers to my home address an hour away and told me I would have to adjust my schedule for the flowers to be delivered the day of the wedding instead. I explained this wouldn't work as I had to have the flowers assembled and at the venue for 11:00am and certainly would not be able to do that the day of the wedding. Though I stayed fairly calm, the woman who I spoke to on the phone was incredibly rude, and acted as though the entire situation was my fault so I would have to deal with it. My maid of honour got on the phone and thankfully was able to have them agree to deliver the flowers that day. She also told the woman on the phone that they should offer us some sort of credit. They said they would send me an apology email, which I never received. I assembled my centerpieces on the hotel floor at midnight the day before the wedding. Thankfully the flowers mostly looked good (the sunflowers were all completely closed), it was not worth the stress. DO NOT RECOMMEND.