Promises and Lace

390 Brant Street L7R 4J4 Burlington (Ontario) Map
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  • Photos 7
  • Reviews 10
  • Real Weddings 1
  • Map

About Promises and Lace

Promises and Lace, based in Burlington, has developed a fantastic reputation for offering high-quality and premium wedding dresses at a reasonable and competitive price that won't break the bank. Enjoy a new experience in wedding gowns, and affordable world of luxury, elegance and tradition with unsurpassed quality and service. Contact the team today!

Designs Offered

The team carry a fantastic selection of the latest designs by Pronovias, Maggie Sottero, Justin Alexander, Enzoni, Paloma Blanca, Essence of Australia, and more. The friendly and helpful team will go out of their way to help you decide which wedding dress is right for you.

How They Work

Promises and Lace are known for their excellent service, their knowledgeable staff offers experienced advice about bridal fabrics and designs. They can custom a gown and coordinate the perfect look with your exquisite headpiece, matching veil, shoes and jewellery.

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10 Reviews for Promises and Lace


4.0 out of 5.0
  • Quality of service 3.9
  • Professionalism 3.7
  • Flexibility 4.0
  • Value 4.1
  • Response time 4.1

7 User photos

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  • Christina

    Christina C. · Married on 12/09/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Very Accommodating and Friendly

    I recommend checking out even if you have a budget in mind. Then dresses here were mostly above my price range, but the owner was able to accommodate me and provide me with a sample dress that was within my budget. After a few fittings I said yes to the perfect dress! The staff and service are excellent and the store is a beautiful too. It was overall a great experience!

    Sent on 03/10/2020
  • Amanda

    Amanda S. · Married on 19/10/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent experience!

    We had a great experience wedding dress shopping here. Our stylist pulled dresses that were exactly what I thought I wanted but also pulled dressed that she thought would look good on my body type. We ended up going with one she picked! We had the option of buying off the rack to save money which was also appreciated. I got my dress altered in store and my mother also got hers altered there and both turned out perfect. Would recommend.

    Sent on 03/11/2019
  • Chantal

    Chantal S. · Married on 15/09/2018

    4.2
    • Quality of service:
      4.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Easy Process for Your Bridesmaids

    3 of my bridesmaids and my lovely mom ordered their dresses for our wedding from Promises and Lace. They had a nice area for us to try on dresses together. Both of the ladies were there to help us wit h whatever we needed. Only heads up we would give is that there are only 2 change rooms. That's the only thing! Not a downfall just so those with many bridesmaids know :). Overall a great experience.

    Sent on 05/11/2018
  • Lisa

    Lisa S. · Married on 15/09/2018

    2.2
    • Quality of service:
      1.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      3.0
    • Professionalism:
      1.0

    Unfriendly & Rude

    My soon to be mother-in law was treated with disrespect and rudely. The sales staff openly commented on our heritage, culture and race.

    The prices were competitive and there was a large selection. However the service was inexcusable and shocking.

    Thumbs Down.


    Sent on 12/03/2018
  • Jennifer

    Jason D. · Married on 08/10/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Perfect bridesmaid dresses

    My bridesmaids bought their dresses from promises and lace. I was extremely worried because Covid hit and things got shut down while waiting for the dresses to come. They assured my bridesmaids that they would come and without fail they did the dresses look stunning a beautiful blue and great detail on the back. We did not alter the dresses rather the girls took their dresses to have them altered elsewhere. As the bride I felt a little snubbed by the women who work there because I did not purchase my wedding dress from them however they did treat the bridesmaids very sweet. The dresses came on time and looked beautiful so I was happy.

    Sent on 19/11/2020

Promises and Lace awards

10

Promises and Lace Real Weddings

Location of Promises and Lace

390 Brant Street Burlington (Ontario) L7R 4J4
Location of (Promises and Lace)

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