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Weddings

Promises and Lace

Burlington, Ontario View map

About

Promises and Lace, based in Burlington, has developed a fantastic reputation for offering high-quality and premium wedding dresses at a reasonable and competitive price that won't break the bank. Enjoy a new experience in wedding gowns, and affordable world of luxury, elegance and tradition with unsurpassed quality and service. Contact the team today!

Designs Offered

The team carry a fantastic selection of the latest designs by Pronovias, Maggie Sottero, Justin Alexander, Enzoni, Paloma Blanca, Essence of Australia, and more. The friendly and helpful team will go out of their way to help you decide which wedding dress is right for you.

How They Work

Promises and Lace are known for their excellent service, their knowledgeable staff offers experienced advice about bridal fabrics and designs. They can custom a gown and coordinate the perfect look with your exquisite headpiece, matching veil, shoes and jewellery.

13 reviews

Write a review
Rated
3.8
out of 5.0
  • Quality of service
    Rating 3.6 out of 5
  • Response time
    Rating 3.8 out of 5
  • Professionalism
    Rating 3.5 out of 5
  • Value
    Rating 3.8 out of 5
  • Flexibility
    Rating 4.1 out of 5

7 User photos

  • Kara
    Kara Married on 18/06/2022
    Rating 2.6 out of 5
    • Quality of service
      Rating 2.0 out of 5
    • Responsiveness
      Rating 3.0 out of 5
    • Professionalism
      Rating 2.0 out of 5
    • Value
      Rating 3.0 out of 5
    • Flexibility
      Rating 3.0 out of 5

    Shop elsewhere

    After having a bad experience with another store and losing my first dress in the Covid fiasco- I ended up here in March 2021 and found my new dream dress. We had a lovely appointment and ordered my dress with confidence.

    Flash forward to March 2022- my dress was 2
    Months late arriving- the store was very unhelpful- many calls placed and no voicemails returned. When the dress did arrive- after many frustrated calls- it was the wrong dress in the wrong size, 2 months away from my wedding….. the supplier did let the store know my dress was discontinued- the owner decided not to tell me and let them ship a similar dress without my consent. Inexcusable. I even reached out to the manufacturer, and they too were shocked the store had done this.

    I was given some customer service from the owner once it was proven that it was the wrong dress and it was the stores mistake - but in the end, what was agreed upon and what actually happened were two different things. She never followed up. And the store staff (except 1 associate) were so rude and unhelpful. Uncaring. And I’m out hundreds of dollars.

    I ended up having to alter the dirty sample dress- which was to be cleaned- and when unbagged at home 3 days prior to the wedding had dirt all up the train. Could not believe it…

    The only saving grace of this day was their seamstress- she was amazing beyond belief- and worked with me when the store wouldn’t. She even brought me to her home late at night to help as she could see how upset I was and was disappointed in the store’s response. She made this experience salvageable. I would highly recommend her. My dress was beautiful…. But it didn’t fit as it should… she did her absolute best. And for that I am grateful.

    Do yourself a favour and shop elsewhere. Not worth the hassle- and definitely not the place if you’re looking for a feel-good-bridal-moment.
    I had been to several stores in the area with one of my bridesmaids (who was also getting married) and no store seemed to have anything good to say about this place. I was warned multiple times by 6 different bridal stores that I was going to have issues… and I sure did.


  • Amber
    Amber N. Married on 14/08/2021
    Rating 1.8 out of 5
    • Quality of service
      Rating 1.0 out of 5
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      Rating 1.0 out of 5
    • Value
      Rating 1.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Don't Shop here please

    Don't shop here! you are making a gamble! You may or may not get your dress and the owner is super rude there. She does not care about other people.
  • Rachel
    Rachel G. Married on 18/10/2020
    Rating 4.8 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 4.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Loved my dress

    A wonderful boutique with tons of options. They were great at taking my inspo pics and figuring out fits and designers that would work based on my photos. Recommend booking your fitting appointment ahead of time.
  • Christina
    Christina C. Married on 12/09/2020
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Very Accommodating and Friendly

    I recommend checking out even if you have a budget in mind. Then dresses here were mostly above my price range, but the owner was able to accommodate me and provide me with a sample dress that was within my budget. After a few fittings I said yes to the perfect dress! The staff and service are excellent and the store is a beautiful too. It was overall a great experience!
  • Amanda
    Amanda S. Married on 19/10/2019
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Excellent experience!

    We had a great experience wedding dress shopping here. Our stylist pulled dresses that were exactly what I thought I wanted but also pulled dressed that she thought would look good on my body type. We ended up going with one she picked! We had the option of buying off the rack to save money which was also appreciated. I got my dress altered in store and my mother also got hers altered there and both turned out perfect. Would recommend.
  • Chantal
    Chantal S. Married on 15/09/2018
    Rating 4.2 out of 5
    • Quality of service
      Rating 4.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 4.0 out of 5
    • Value
      Rating 4.0 out of 5
    • Flexibility
      Rating 4.0 out of 5

    Easy Process for Your Bridesmaids

    3 of my bridesmaids and my lovely mom ordered their dresses for our wedding from Promises and Lace. They had a nice area for us to try on dresses together. Both of the ladies were there to help us wit h whatever we needed. Only heads up we would give is that there are only 2 change rooms. That's the only thing! Not a downfall just so those with many bridesmaids know :). Overall a great experience.
  • Lisa
    Lisa S. Married on 15/09/2018
    Rating 2.2 out of 5
    • Quality of service
      Rating 1.0 out of 5
    • Responsiveness
      Rating 3.0 out of 5
    • Professionalism
      Rating 1.0 out of 5
    • Value
      Rating 3.0 out of 5
    • Flexibility
      Rating 3.0 out of 5

    Unfriendly & Rude

    My soon to be mother-in law was treated with disrespect and rudely. The sales staff openly commented on our heritage, culture and race.

    The prices were competitive and there was a large selection. However the service was inexcusable and shocking.

    Thumbs Down.


  • Jennifer
    Jason D. Married on 08/10/2020
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Perfect bridesmaid dresses

    My bridesmaids bought their dresses from promises and lace. I was extremely worried because Covid hit and things got shut down while waiting for the dresses to come. They assured my bridesmaids that they would come and without fail they did the dresses look stunning a beautiful blue and great detail on the back. We did not alter the dresses rather the girls took their dresses to have them altered elsewhere. As the bride I felt a little snubbed by the women who work there because I did not purchase my wedding dress from them however they did treat the bridesmaids very sweet. The dresses came on time and looked beautiful so I was happy.
  • VICKY
    Vicky G. Married on 30/05/2020
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Best Decision!

    From the moment my family and I stepped into the store, the staff at Promises and Lace were so kind, patient and accommodating. The owner Lynn was exceptionally helpful, going above and beyond to ensure I was completely satisfied and happy with my purchase. She is one of the most genuine and kindhearted people I've ever met. Their customer service and selection of dresses are amazing. So glad I came here, highly recommended!
  • Karen
    Karen G. Married on 12/10/2019
    Rating 3.8 out of 5
    • Quality of service
      Rating 4.0 out of 5
    • Responsiveness
      Rating 4.0 out of 5
    • Professionalism
      Rating 3.0 out of 5
    • Value
      Rating 4.0 out of 5
    • Flexibility
      Rating 4.0 out of 5

    The team feels like family!

    Carole and the team at Promises and Lace made us feel like family from the moment we walked in the door. Anna (our seamstress) worked tirelessly to ensure my dress was pictured perfect and just how I wanted it. This team will do what’s needed to ensure you find your perfect dress and you are happy!!

    The only issue we ran into was with the owner (Lynn) as there seemed to be a miscommunication with the staff who ensured me my dress would be in by July, when truly the delivery date was over a month later. Everything worked out but I was made to feel like I was in the wrong and that’s stressful as a bride who’s 6 weeks out from her wedding with zero communication from the owner as to status.

Promises and Lace Real Weddings

  • Amanda & Mark
    57 Photos · 19/Oct/2019

Map

390 Brant Street L7R 4J4 Burlington (Ontario)

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