Promises and Lace

390 Brant Street L7R 4J4 Burlington (Ontario) Map
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About Promises and Lace

Promises and Lace, based in Burlington, has developed a fantastic reputation for offering high-quality and premium wedding dresses at a reasonable and competitive price that won't break the bank. Enjoy a new experience in wedding gowns, and affordable world of luxury, elegance and tradition with unsurpassed quality and service. Contact the team today!

Designs Offered

The team carry a fantastic selection of the latest designs by Pronovias, Maggie Sottero, Justin Alexander, Enzoni, Paloma Blanca, Essence of Australia, and more. The friendly and helpful team will go out of their way to help you decide which wedding dress is right for you.

How They Work

Promises and Lace are known for their excellent service, their knowledgeable staff offers experienced advice about bridal fabrics and designs. They can custom a gown and coordinate the perfect look with your exquisite headpiece, matching veil, shoes and jewellery.

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8 Reviews for Promises and Lace


3.7 out of 5.0
  • Quality of service 3.6
  • Professionalism 3.4
  • Flexibility 3.8
  • Value 3.9
  • Response time 3.9

4 User photos

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  • Amanda

    Amanda Stewart · Married on 19/10/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent experience!

    We had a great experience wedding dress shopping here. Our stylist pulled dresses that were exactly what I thought I wanted but also pulled dressed that she thought would look good on my body type. We ended up going with one she picked! We had the option of buying off the rack to save money which was also appreciated. I got my dress altered in store and my mother also got hers altered there and both turned out perfect. Would recommend.

    Sent on 03/11/2019
  • Chantal

    Chantal Seguin · Married on 15/09/2018

    4.2
    • Quality of service:
      4.0
    • Responsiveness:
      5.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Easy Process for Your Bridesmaids

    3 of my bridesmaids and my lovely mom ordered their dresses for our wedding from Promises and Lace. They had a nice area for us to try on dresses together. Both of the ladies were there to help us wit h whatever we needed. Only heads up we would give is that there are only 2 change rooms. That's the only thing! Not a downfall just so those with many bridesmaids know :). Overall a great experience.

    Sent on 05/11/2018
  • Lisa

    Lisa Stevenson · Married on 15/09/2018

    2.2
    • Quality of service:
      1.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      3.0
    • Professionalism:
      1.0

    Unfriendly & Rude

    My soon to be mother-in law was treated with disrespect and rudely. The sales staff openly commented on our heritage, culture and race.

    The prices were competitive and there was a large selection. However the service was inexcusable and shocking.

    Thumbs Down.


    Sent on 12/03/2018
  • VICKY

    Vicky Giang · Married on 30/05/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best Decision!

    From the moment my family and I stepped into the store, the staff at Promises and Lace were so kind, patient and accommodating. The owner Lynn was exceptionally helpful, going above and beyond to ensure I was completely satisfied and happy with my purchase. She is one of the most genuine and kindhearted people I've ever met. Their customer service and selection of dresses are amazing. So glad I came here, highly recommended!

    Sent on 08/11/2019
  • Karen

    Karen Gore · Married on 12/10/2019

    3.8
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      3.0

    The team feels like family!

    Carole and the team at Promises and Lace made us feel like family from the moment we walked in the door. Anna (our seamstress) worked tirelessly to ensure my dress was pictured perfect and just how I wanted it. This team will do what’s needed to ensure you find your perfect dress and you are happy!!

    The only issue we ran into was with the owner (Lynn) as there seemed to be a miscommunication with the staff who ensured me my dress would be in by July, when truly the delivery date was over a month later. Everything worked out but I was made to feel like I was in the wrong and that’s stressful as a bride who’s 6 weeks out from her wedding with zero communication from the owner as to status.

    Sent on 19/10/2019

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