About Railtown Catering
Railtown Catering is based in Vancouver, British Columbia. The Team consists of multiple chefs with varied backgrounds and an immense amount of experience. This experience allows their clients to feel confident in their abilities. They specialize in creating fantastic events with two special ingredients - memorable food and impeccable service.
Multiple catering services are available. The food can be presented in the following ways:
In addition, bar services are available. To see your options, you can find the list below:
If you have dietary requirements, the chefs offer; gluten free, lactose free, pork free, organic, vegan, and vegetarian options for guests. The types of cuisines include:
More information about Railtown Catering
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Felicia B Married on 22/09/2018
Delays when trying to book catering for wedding, deadlines not met and poor service and professionalism. Overpriced, there are many other vendors that can provide better pricing and customer service. Unfortunately had a bad experience with them.Sent on 20/12/2017
Railtown Catering's reply:Hello, "Bride to Be". I’m sorry to hear about your bad experience. We’re normally known for our exceptional quality of service and professionalism, and we regret that we missed the mark. My name is Dan Olson and I am the Owner. If you’d like to discuss this further, please contact me at 604.568.8811.
Fallyn Thompson Browes · Married on 27/07/2019
Nightmare to Avoid!! Extreme cost increases & lots of problems...
Wedding Review - Nightmare Vendor to Avoid!Sent on 10/08/2019
So my wedding is over and due to work/life I’m not writing as many reviews as I planned. However, I do feel the need to WARN future brides and couples about a nightmare vendor. Railtown Catering is a Vancouver based catering company that is both expensive and has many positive reviews. We chose them after an excellent tasting in September 2018. They also catered my brother-in-law’s wedding several years ago which was excellent. We signed the contact in October 2018 and so began the nightmare…
Railtown catering has undergone extreme staff turnover. We had FOUR account executive changes in the seven months before our wedding. Our Account Executive was not confirmed until 16 days before our wedding day. Railtown also charges a 20% fee to handle and coordinate rentals, linens etc. This never happened. At the end of April, we needed to go to A&B Rentals ourselves because Railtown still did not have a correct (or even close to correct!) order reserved. Yet, they still charged us over $600 for “Rental Handling”.
On a personal note, I’m a professional analyst and very adept at spreadsheets. I had to complete TWO six-hour reviews of Railtown’s orders and massive price increases to fix their mistakes. For example, they forgot to order dessert trays, had double ordered (and were double charging) for serving platters, were missing things like cutlery off the initial contract, ice buckets etc. I cannot stress enough it was a disaster.
The most important reason, however, that I’m writing this review is due to cost & breach of contract. To be clear, our menu, guest count & all the details a bride & groom could reasonably provide never changed from the first meeting to our wedding day. However, between our first coordinator and our last coordinator, they legally broke the contract.
The contract we signed with Railtown in October was for $8,952.54 (for 70 people – 60 adults and 10 kids). They TRIED to force us to sign a new proposal sent on June 26th for $11,271.33 (26% increase). They actually said if we didn't submit a new deposit based on this arbitrary proposal we never signed or agreed to they would cancel our contract and retain the deposit 15 days before our wedding. After meeting with Dan the owner, the most they were willing to do was a new price of: $10,222.60 (14% increase). This is to provide the same menu & services as our initial contract & price. They tried to justify the price increase due to mistakes they made (we forgot to include the correct number of ice buckets, we left off staff overtime, we made mistakes on food quantity etc. etc.) EITHER their team is incompetent or they are actively operating in bad faith to secure contracts & hold couples hostage before their weddings.
Following all the turmoil, stress, increased cost & extra meetings to deal with staff changes, the wedding was also not perfect. They didn’t bring enough BBQ’s to adequately cook & bring out food on time. The food table was empty the entire day.They also changed the recipe for the bison slider to include horseradish instead of tomato jam & most of the guests (including me the bride) don’t like horseradish.
The canapes were delicious and the chefs are talented, but there are several excellent caterers in Vancouver. Railtown is NOT worth the trouble or money. I will never use again & strongly recommend avoiding!!
Gizem Sozen · Married on 28/05/2016
It was amazing! We spent so much time deciding on the menu since we had to accommodate gluten free, vegan, vegetarian, dairy free etc. dietary restrictions for some of our guests and they were great. They helped us develop a menu that went through many changes (some very last minute) and were very flexible and game to try new things for us. We had 40 guests. The service was excellent and the food was perfect. Our guests all loved everything from the canapes to the mains.Sent on 19/06/2016
[Anonymous] Married on 09/07/2016
Always a great pleasure working with railtownSent on 13/02/2017
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