Wow. Where do I even begin...I am so baffled by the level of unprofessionalism from such a "reputable" local business. The customer service is absolutely abysmal. I have ordered many cakes from them in the past and have always loved the cakes and recommended them to everyone I knew, which is why I chose them as my wedding cake vendor. But after my experience with them for my wedding cake, I will never order a cake from them again nor recommend them to anyone I know.

We consistently had issues in communication. First was when I placed an order for a flavour sample in order to choose flavours for my wedding cake. We emailed back and forth for a while. After settling on a flavour, I was asked to provide dates that would work for pick-up. I provided 3 but then didn't hear back by the time all the dates had passed, so I sent a follow-up email. Lynne apologized and said she forgot and then confirmed it would be ready for pick up that Saturday 10-2. On the morning of the pick-up for this sample cake, I decided to call to just make sure that everything was ready as discussed (because I am a make a list and check it twice kind of person)...which is a good thing I did, because it turns out that our sample cake was not made and the kitchen did not even know that we had placed the order because Lynne forgot to tell the kitchen. We had to rearrange our day (in the midst of wedding planning season) to accommodate this miscommunication as they said they will still be able to make it but it won't be ready until the end of the day instead of the earlier pick-up time we had discussed in emails. When we arrived to pick up the cake, there was no apology or acknowledgement of the error from their end. I sent an email after this whole situation citing my concerns around communication as the order will be for my wedding cake, a much higher-stakes situation. She apologized but then ended it with a weird passive aggressive remark that stated that she "went out of [her] way for us" (to fix HER error mind you), then jumped to the conclusion that we would be cancelling our order (???)...when I was just asking for some accountability and reassurance (see screenshot).

The miscommunication did not end there. As I said before, I like to double-check things. So as I was looking over our contract, I noticed that it did not explicitly state that it would include the lilac purple ribbon as we discussed and confirmed in our initial emails with the owner Kristianna. So I requested that to be added to the contract for clarity, especially knowing that communication with the kitchen seemed to be an issue given our sample cake mishap. Then she replies back stating "there was never a mention of a ribbon" and that she would "have to see, but pretty sure lilac is not something they have". As I am scrolling back through our previous communication to confirm that it was in fact NOT my error, I get a second email saying that she saw the note and that there was mention of a ribbon. So instead of double-checking her notes, she jumped to assuming that the customer was incorrect and then made it seem like she would again have to go out of her way for me to find a suitable ribbon. In my reply, I asked if "there were any other details [they] need from us to ensure there is no more miscommunication moving forward?". Then she replied with the most unprofessional, gaslighting, passive-aggressive response - essentially shifting all the blame to us (see screenshot below). Also mind you, what the kitchen and designer sees is not something that was ever communicated to us, so how could we possibly know that they wouldn't have all the design details that we originally requested when it was already confirmed by the owner? 🙃

So, after seeing my receipts below, I will let you be the judge of whether this is a company you want to do business with. If you've ever planned a wedding, you already know how much goes into it and how stressful it can be. In my opinion, no cake is good enough to warrant such disrespect, especially at such a stressful, significant time in your life.

Our wedding cake was absolutely delicious and so stunning they brought our vision to life and everyone raved about the cake! We did one tier of red velvet and one tier of earl grey blackberry. Will forever us wildrose cakes for any of our cake needs!

Tons of compliments on their raspberry passion fruit cake with watercolor. Delicious!

There is not a bit of our wedding cake or anything left from our dessert bar - it was absolutely delish.

Wild rose was perfect! Our cake was just what we wanted and we loved everything about it! Will be using them in the future and making sure we stop by for treats too!

Cake looked so perfect guests didn't think it was real! It tasted amazing and Kristianna was great to deal with.

Our cake was stunning! It was delivered on time and was one of the most stress free aspects of our wedding.
I sent a Pinterest board of cakes we liked and from that, Kristianna was able to create something that perfectly matched our theme and colours.

Wild rose cakes was absolutely the best . We asked for a custom design and they delivered it beautifully . So much love to them . Thank you for making our wedding cake so delicious.

Our wedding cake was absolutely perfect! Our florist supplied the flowers and Wild Rose placed them on the cake. It was absolutely delicious!

We opted for a small cutting cake and a variety of odds and ends for our guests. As always, Wild Rose delivered on the look and flavour of our cake and desserts. Her works is very clean and professional, and her flavours are delicious. Overall our experience with Wild Rose Cakes was good, but I found the customer service to be a little less than average. After the initial consultation, I didn’t hear from them at all until the week of the wedding when I reached out to finalize the final details, I sometimes waited a while for a response from them, and I found most of the email communications to be a bit unclear and hard to follow especially when a question was asked.

(Photo by Daria Laine Photography)