Booked our intimate wedding at Hycroft. Rebekah was so attentive to everything we needed and their staff was amazing. They really went above and beyond making us feel special. We had a plated dinner and the service was beyond exceptional. Beautiful venue with real history. Loved it!

To say that I am disappointed is an understatement.

We booked our wedding with the Event Sales Manager, Wesely, in 2023 for our wedding in September 2024 and were ecstatic as we fell in love with the venue from the photos, and even more so when we saw it in person. I went to the site visit with my mom and mother-in-law, and we all connected with Wesely right off the bat. She was very knowledgeable during the tour, taking in our ideas and helping us envision my wedding here. One of my biggest concerns was that fact that I was not going to have a Wedding Planner, however after meeting Wesely, I was not concerned at all as she was very experienced. Not only did I have lots of questions, but when my vendors had questions as well, I would send them to Wesely and she gladly answered their questions too. I admit that I was probably not an easy bride to work with, but not once did Wesely make me feel like my requests and questions were unreasonable.
The menu tastings we went to, was our first experience with the other staff at Hycroft aside from Wesely, and we felt more at ease as everyone was warm, friendly, and professional. David, the Food & Beverage Manager, checked in with us throughout the evening, Wesely walked us through the logistics of dinner service and other questions we had. Our Servers Alyssa, Ken, Owen, and Jennifer, were amazing – We were very well taken care of, and it felt good to know these were the people that will handle our wedding as you could tell everyone worked really well together. The Chef, Mariana, also came to our table. She was very nice and accommodating as there were some things we wanted to change on the plate and said it was not a problem (These points are important for context).
Everything was truly very easy and stress-free, until it wasn’t. In June, I received an email from Wesely regarding her departure; my fiancé and I were devastated as we loved working with Wesely. Before she left, I asked if she could ensure all the details we discussed would be passed onto the person that replaced her, and she sent us the notes that she had jotted down in their system; very detailed and easy to follow. However, Hycroft did not have a replacement for Wesely, and weeks went by without any communication from their end. We tried to speak to the office lady during the week to figure out what was going on, but when we got to the venue in person, we were stopped by rude members that would not let us enter the parking lot because we were not members. We explained to them that we had a wedding booked and wanted to speak to someone in person because we were not getting a response; they told us to reach out to Wesely and not to come to the club without permission. They were very hostile, so we left but it was very bizarre to us as they were members of Hycroft, but did not know their Events Manager left. We later received an email from Nicola, the new Events Manager, a month after Wesely left and we learned that David had also left a few weeks after Wesely.
We became hesitant because Nicola was not as responsive and often times was confused. We made changes to our plated menu, with approval from Chef Marianna, and was also noted per Wesely’s notes. However, Nicola did not know what we were talking about and when she asked Chef Mariana, she claimed to not know either and that we were not allowed to make the changes we wanted anymore. We took the high road and left it but looking back, we should have advocated more as the food on the day of the wedding was not anything remotely the same as what we tried at the tasting. They increased the price as Chef Mariana said the quality would be better, but the portions were a lot smaller, the food was not good, and some guests did not even get a meal and were told not enough food was prepped, even though we pre-ordered everything and submitted our numbers 1 month prior. We also wanted the risotto as our vegetarian option, but Chef Mariana did not allow us to choose that option because she did not want to make it for 100 people – these were her words; why have it on a menu in the first place?! When my mother tried to speak to the Chef Mariana about the guests that did not receive a meal, we learned that she did not even bother to show up. The person in the kitchen told my mother she did not want to talk to her, which is absurd. We also submitted a dietary list that was not followed, and Nicola blamed our guests for switching seats. This was not true as guests sat where they were supposed to, and she was not able to argue otherwise as she was not present on the day. There was no one from Hycroft’s end that was in charge during the wedding and we had very inexperienced staff who did not know what they were doing. We were told that the staff we met at the tasting all quit after Wesely and David. We tried to be understandable, however it was just a disaster and frustrating to deal with all of these issues on our wedding day. To not have the Events Manager or the Chef there to manage things and then blaming us and our wedding for their faults… very unprofessional.
Although a very beautiful venue indeed, I hope all future brides consider the lack of organization and professionalism from Hycroft and go elsewhere that is less stressful and disastrous.

This will be a long, but I wanted to give an honest and extensive review of our experience as I feel that it would be beneficial for future couples looking to get married here.

Our wedding was end of summer 2024; we were so excited to get married here - one of the most sought out venues in Vancouver and a very hard one to book. It WAS my dream venue, until it turned into a nightmare. What was supposed to be the most magical day for us, was ruined due to the venue's new/current management.

We initially were working with the previous Event Sales Manager, Wesely. She was lovely to work with - very organized, kind and considerate. Communication with her was very easy and stress-free. We visited multiple times to go over details and every time, she was very thorough so that we could visualize our day.
We also went to menu tastings that Hycroft offered, and met the Food & Beverage Manager, David, who was also very nice. The food was good and had large portions. We were very comfortable and confident that our wedding was being handled by Wesely and David - they were knowledgeable never once made me feel like I was a crazy bride. Wesely replied to every single one of my emails and questions.

Everything started to go downhill in June - Wesely informed us that she was leaving to pursue other opportunities, and in that instance, we just KNEW our wedding would not be the same without her. We still felt a bit at ease knowing that David was still there, but there was no new Events Manager.

The communication from then on was non-existent from the remaining staff. No replies for several weeks and with our wedding approaching in 2 months, we felt so stressed. When we did get through, no one had answers to anything wedding related.
We then learned that David left 2 weeks after Wesely - this was a major red flag as 2 managers left within 2 weeks of each other. Things just got worse from this point forward, but it was too late for us to cancel so we just went with it. We were ghosted for a month before we heard from the new Events Manager. Her communication was horrible - no response for weeks at a time.

At our rehearsal, we were given dirty looks and passive aggressive comments from the members which made our us feel unwelcomed. "I guess no one saw the member parking only sign" (NONE of us parked in the lot, per Wesely's previous instructions) or "Why are there random people here?". We were in disbelief these were the comments coming from members, even though we paid a fair price for the venue rental and with the rental comes with complimentary rehearsal time.

The day of our wedding absolutely horrible and I am still in tears from this day. None of the staff knew what they were doing, there was no Events Manager, Food & Beverage Manager or Liaison on site. There were only 5 Hycroft staff for a 100-person wedding and no one from the venue was in charge. There was not enough glassware as guests had to wait for drinks or even just water. When it came to dinner, the kitchen was running 30 mins behind, and we the chef didn't even show up. The person there said she is not the chef was just there to cook - The canapes were not good, and the beef entree was overcooked (VERY welldone, dry, & tough). The portions had been reduced by about 50% compared to what we had at the tasting. we were flabbergasted and our guests left hungry. Some of our guest's dietary needs were not handled properly - luckily our guests caught it, but the cook did not remake their food, and they left without eating dinner. it was embarrassing for us.

It is such a shame that this was our experience from June onwards. The new Events Manager shifted blame when we brought up our issues. They did not do anything to make up for everything that happened, and no one apologized. This goes to show why they lost 2 very competent managers within such a short amount of time. I DO NOT recommend getting married here if you want to have a memorable wedding.

I have not been able to get over this and have shed a lot of tears hence why I needed to write this review.

We got married here this past summer (July 2024) and it truly is the most beautiful venue in Vancouver if you're wanting that European inspired/regal vibe like we were looking for! We fell in love with it right away and no other venues even came close when we were deciding where to book. It is a pricier venue for sure but their food/drink minimums are much more reasonable than other venues to make up for it. We also booked on a Friday even though that gives you a lot less time in the day than we had hoped for, but it saves you about 4 grand compared to a Saturday!

However there were many issues with them in the 6 months leading up to the wedding that caused us an immense amount of unnecessary stress, particularly in the last month before the wedding. We originally booked with Rebekah in January 2023 who was great and very knowledgable, I believe she had been the event coordinator for years there at that point. However once it came time to start planning our wedding in more detail with the venue come January 2024 we found out that Rebekah had left Hycroft and Wesely had taken over her position.

We were hesitant at first since it wasn't who we initially booked with, however after meeting Wesely during our food/cocktail tastings she was great and so receptive to all of our feedback and ideas. We had agreed on modifying some of the drink/food selections for the plated menu and our custom cocktails, as well as sorted out a half cash bar/half host bar idea to make things simple for our guests and for us (or so we thought...more on that later).

Things started getting very messy in June 2024 only about a month out when we received an email from Hycroft that Wesely had left and her assistant Alyssa had taken over her position. We were very frustrated and stressed about all the details translating over properly to another new coordinator as all the food/drinks/guests had been submitted at that point. Alyssa was nice but very young and it seemed like she was just thrown into this position/temporary which is not ideal when you're getting down to the nitty gritty details of your wedding day. She would take days to respond to emails for basic questions, even our planner was getting frustrated at her lack of response since our floor plans/seating chart weren't even confirmed by her until the Monday the week of the wedding. Alyssa also agreed that her and her team would do bow napkin folds for us which we were super excited about (more on that later..)

Come the Tuesday of our wedding week... I get an email that our event coordinator has changed AGAIN and is now a new person named Nicola. At this point I really had no words, for our coordinator to be changed on us 4 times throughout the wedding planning process and now on our wedding week was just beyond ridiculous and frustrating. I understand staff changes over time but clearly something was going on there behind the scenes, for such a high end venue the lack of organization was appalling.

I talked with Nicola on the phone that day and she sympathized and totally understood our position, and how unnecessarily stressful and ridiculous this all was. Truthfully we could tell she got thrown into it and was just trying to pick up the pieces, she was very nice and seemed like she was trying to whip everything back into shape going forward. We met her 2 days later on our rehearsal day and went over the details with her and were honestly just hoping for the best and that everything would be translated properly.

Come the wedding day.. there were unfortunately many issues with Hycroft and details that didn't get translated over just like I feared. One of the first ones was that Hycroft would no longer be able to do the bow napkin folds they had already agreed to do for us without charging for extra labour... our amazing planner had to take it into her own hands and do all the bows herself which she should not have had to do especially since it was already agreed upon by the venue.

However most of what got messed up revolved around the food/drinks... the bartenders were very young and inexperienced and didn't seem to know what they were doing. They were giving our guests doubles and shots which is against Hycroft policy and also used premium liquor even though we didn't pay for that package. Our custom cocktails were nothing like the ones we had agreed on at our tasting, the food we had modified came out with no modifications, they wouldn't accept cash as a form of payment at our cash bar even though they had agreed on that previously and it was communicated to our guests. Multiple people received the wrong dishes even though we used their plated menu template that was very clear to follow. When we questioned Hycroft about this afterwards they told us the kitchen was confused because guests were trying to change their orders.. that was not the case at all as some of our guests were given plates they would of never ordered. The fact they tried blaming that on our guests was shocking and simply untrue and we wish more responsibility had been taken by them in regards to that.

After the wedding, we were shocked when we received our drink invoice because it didn't seem like our cash bar had been taken into account at all. We had agreed on a $5 cash bar that guests would pay, and that we would cover the remaining balance of their drinks as we didn't want to make guests pay restaurant prices of $13-$15 each. However we also didn't have it in our budget to do a full host bar so we tried to be creative and thought it would be easy to simply tally and keep track of how many drinks were consumed.

However that was not the case as our initial invoice was very inaccurate and multiple thousands more than what we actually ended up paying once it all got sorted out a full month after the wedding. I'm happy we persisted and didn't just pay the initial invoice, and were relieved they were open to fixing it especially after all the other mess up's throughout the process.

Overall, we wouldn't have changed the venue as the aesthetic/look was 100% what we were after and theres nothing else like it in Vancouver, however we were not anticipating all these issues with them to occur. I really hope Nicola and the Hycroft team have everything sorted out and more organized for the next wedding season so this unnecessary stress doesn't happen to any more brides!

We had both our ceremony and reception at Hycroft and it was absolutely perfect! We rented just the main floor, with the ceremony on the terrace and the reception in the drawing room. The rooms in the manor are already lovely, furnished spaces, so didn't require much decor. Our wedding coordinator contact at Hycroft was very patient with my questions regarding the set-up, very accommodating and prompt in responding. The staff were friendly and professional, and all of our guests said the catered food was delicious! We definitely have no complaints or regrets. Our wedding was in October, so the flowers were out of bloom (a summer wedding here would be amazing!), but there were still nice views of the garden.

There was no doubt that our wedding venue would be anything other than the stunning Hycroft Manor. From the breathtaking ceremony on the terrace, to the intimate and romantic dinner in the drawing room, our wedding was absolutely breathtaking. Rebekah was lovely and the perfect personality for any bride to work with.

Even though there were still covid restrictions, the place was amazing! I loved how there were so many areas I could choose to have the wedding. The garden, Juliet Balcony, or terrace. We had originally wanted the terrace then choose the balcony due to the small number of us. It rained the day of so we moved it back to the terrace lol.. Everyone was so professional and made me feel comfortable. I would definitely come back here for any future events.

Hycroft was the perfect place for our wedding ceremony. The venue is absolutely stunning and the staff is incredibly knowledgeable and helpful. Julie was happy to help in the months coming up to the wedding and on the day of. She was always there to help, but absolutely never in the way.

The only thing I would have loved was if we could have stayed just one more hour. We had booked the 4 hour (half day) rate and an extra hour after the wedding would have been lovely to give some extra time for photos. Julie did let us sneak in early to get our hair and makeup started early, which was amazing!

I would highly recommend this beautiful venue and wonderful staff

Every single part of Hycroft is absolutely breath taking! If you are looking or a venue that needs little decoration because it speaks for its self then this is the place for you. Sooooo happy we chose this venue!

We chose Hycroft as the venue for our wedding ceremony and reception and could not have been happier. The venue is historical and has impressive indoor and outdoor space. Each room in the manor is unique and has a story and this helped create a one of a kind experience for our guests. The event coordinators were also lovely to work with and very accommodating. The only criticism is that the venue can only be rented until 11pm, which makes for an early end to the night. We arranged for a secondary venue to keep the celebration going.