Beautiful Venue, Messy Experience?
We got married here this past summer (July 2024) and it truly is the most beautiful venue in Vancouver if you're wanting that European inspired/regal vibe like we were looking for! We fell in love with it right away and no other venues even came close when we were deciding where to book. It is a pricier venue for sure but their food/drink minimums are much more reasonable than other venues to make up for it. We also booked on a Friday even though that gives you a lot less time in the day than we had hoped for, but it saves you about 4 grand compared to a Saturday!
However there were many issues with them in the 6 months leading up to the wedding that caused us an immense amount of unnecessary stress, particularly in the last month before the wedding. We originally booked with Rebekah in January 2023 who was great and very knowledgable, I believe she had been the event coordinator for years there at that point. However once it came time to start planning our wedding in more detail with the venue come January 2024 we found out that Rebekah had left Hycroft and Wesely had taken over her position.
We were hesitant at first since it wasn't who we initially booked with, however after meeting Wesely during our food/cocktail tastings she was great and so receptive to all of our feedback and ideas. We had agreed on modifying some of the drink/food selections for the plated menu and our custom cocktails, as well as sorted out a half cash bar/half host bar idea to make things simple for our guests and for us (or so we thought...more on that later).
Things started getting very messy in June 2024 only about a month out when we received an email from Hycroft that Wesely had left and her assistant Alyssa had taken over her position. We were very frustrated and stressed about all the details translating over properly to another new coordinator as all the food/drinks/guests had been submitted at that point. Alyssa was nice but very young and it seemed like she was just thrown into this position/temporary which is not ideal when you're getting down to the nitty gritty details of your wedding day. She would take days to respond to emails for basic questions, even our planner was getting frustrated at her lack of response since our floor plans/seating chart weren't even confirmed by her until the Monday the week of the wedding. Alyssa also agreed that her and her team would do bow napkin folds for us which we were super excited about (more on that later..)
Come the Tuesday of our wedding week... I get an email that our event coordinator has changed AGAIN and is now a new person named Nicola. At this point I really had no words, for our coordinator to be changed on us 4 times throughout the wedding planning process and now on our wedding week was just beyond ridiculous and frustrating. I understand staff changes over time but clearly something was going on there behind the scenes, for such a high end venue the lack of organization was appalling.
I talked with Nicola on the phone that day and she sympathized and totally understood our position, and how unnecessarily stressful and ridiculous this all was. Truthfully we could tell she got thrown into it and was just trying to pick up the pieces, she was very nice and seemed like she was trying to whip everything back into shape going forward. We met her 2 days later on our rehearsal day and went over the details with her and were honestly just hoping for the best and that everything would be translated properly.
Come the wedding day.. there were unfortunately many issues with Hycroft and details that didn't get translated over just like I feared. One of the first ones was that Hycroft would no longer be able to do the bow napkin folds they had already agreed to do for us without charging for extra labour... our amazing planner had to take it into her own hands and do all the bows herself which she should not have had to do especially since it was already agreed upon by the venue.
However most of what got messed up revolved around the food/drinks... the bartenders were very young and inexperienced and didn't seem to know what they were doing. They were giving our guests doubles and shots which is against Hycroft policy and also used premium liquor even though we didn't pay for that package. Our custom cocktails were nothing like the ones we had agreed on at our tasting, the food we had modified came out with no modifications, they wouldn't accept cash as a form of payment at our cash bar even though they had agreed on that previously and it was communicated to our guests. Multiple people received the wrong dishes even though we used their plated menu template that was very clear to follow. When we questioned Hycroft about this afterwards they told us the kitchen was confused because guests were trying to change their orders.. that was not the case at all as some of our guests were given plates they would of never ordered. The fact they tried blaming that on our guests was shocking and simply untrue and we wish more responsibility had been taken by them in regards to that.
After the wedding, we were shocked when we received our drink invoice because it didn't seem like our cash bar had been taken into account at all. We had agreed on a $5 cash bar that guests would pay, and that we would cover the remaining balance of their drinks as we didn't want to make guests pay restaurant prices of $13-$15 each. However we also didn't have it in our budget to do a full host bar so we tried to be creative and thought it would be easy to simply tally and keep track of how many drinks were consumed.
However that was not the case as our initial invoice was very inaccurate and multiple thousands more than what we actually ended up paying once it all got sorted out a full month after the wedding. I'm happy we persisted and didn't just pay the initial invoice, and were relieved they were open to fixing it especially after all the other mess up's throughout the process.
Overall, we wouldn't have changed the venue as the aesthetic/look was 100% what we were after and theres nothing else like it in Vancouver, however we were not anticipating all these issues with them to occur. I really hope Nicola and the Hycroft team have everything sorted out and more organized for the next wedding season so this unnecessary stress doesn't happen to any more brides!