Revolution Entertainment

15 User photos

• 

  George · Married on 31/08/2018

  1.6

  • Quality of service:
    2.0
  • Responsiveness:
    2.0
  • Value:
    2.0
  • Flexibility:
    1.0
  • Professionalism:
    1.0

  Sad, wished things went better

  After shopping around due to high DJ prices
  for our wedding we decided to go with Revolution. Everything seemed good up until a month before the event. The staff was friendly and knowledgeable but they had a system that was difficult to use. The hardest thing to accept was our DJ could change closer to the date. This is probably the reason they never let us meet him until the day before the event which we wanted to and asked to every day the entire week but they said he couldn’t, only the day before. Even if we could, it wouldn’t have mattered because the DJ they told us was going to be working our wedding changed the day of. We spent lots of time picking songs and organizing the music which for the most part made the DJs job extremely easy but at times he never followed instructions. This was extremely frustrating to us and we believe many of these issues could have been avoided had we been able to meet me in person.
  
  On top of this, even though I had paid the week before I was called on the day of my wedding and was told I had to etransfer or come to pay in person for something they had forgot to charge me. I offered to pay at the venue or later in the week as it was only $50 but even though it was their mistake they told me their policy says if it’s not paid for then they can’t bring it so I would have to go without dance floor lights. All this while trying to get pictures taken while getting ready on my wedding day. I had to call 2 times as they hadn’t sent the email for me to etransfer to for over an hour. Very frustrating considering all the other things going on. On top of this the fog machine I paid for for the night was a joke, used once and barely worked.

  Sent on 09/09/2018

  Revolution Entertainment's reply:

  Dear George and Irina,
  
  I would first to like to apologize you were not happy with our service. It is never our intention to get a bad review. There are many things on this review that I would like to clear up.
  
  Firstly, We tried multiple times for you to meet the DJ leading up to your Wedding and you guys couldn't make it. We had a scheduled meeting and you cancelled it. You said you would be fine coming in to supply us with your Greek and Russian music.
  
  As far as the comment regarding us following instructions, I would be more than happy to have a meeting with the both of you and your DJ to discuss the events. We have a record of the whole evening’s events from the timeline you submitted to the music that was played.
  
  As far as the $50 charge, this was not for lights. Lights were included in your package. This was for a wireless mic that you added on the morning of your Wedding.
  You called us the morning of your Wedding to add on a wireless mic that we had to rent and go pick up as well as drop off to the DJ at your location, as all our wireless mics were booked. We required a credit card or an etransfer to pay for it and you thought that was unreasonable. I am sorry you felt this way. It is just our company policy to collect payment prior to the event. I figured you would be pleased that we still managed to accommodate your late request.
  
  Again, I do apologize that you were unhappy. I feel your review is unfair and would love to talk more about it in person.
  
  
  Ryan Hargreaves
  Owner
  
  Revolution Entertainment Inc.
  

• 

  Irina · Married on 31/08/2018

  1.6

  • Quality of service:
    2.0
  • Responsiveness:
    2.0
  • Value:
    2.0
  • Flexibility:
    1.0
  • Professionalism:
    1.0

  Not a good experience

  My fiancé dealt with the revolution entertainment and at first it was fine, but got progressively worse. They have a very complicated system for picking songs, and we couldn’t meet with our DJ face-to-face which caused a lot of issues on the day off. On top of it they asked him to pay something they forgot to charge him for on the day of our wedding, otherwise they said they wouldn’t bring the equipment. Was very frustrating to hear the music we didn’t ask the DJ to play or play same music blocks twice.

  Sent on 09/09/2018

  Revolution Entertainment's reply:

  Dear Irina and George,
  
  I would first to like to apologize you were not happy with our service. It is never our intention to get a bad review. There are many things on this review that I would like to clear up.
  
  Firstly, We tried multiple times for you to meet the DJ leading up to your Wedding and you guys couldn't make it. We had a scheduled meeting and you cancelled it. You said you would be fine coming in to supply us with your Greek and Russian music.
  
  As far as the comment regarding us following instructions, I would be more than happy to have a meeting with the both of you and your DJ to discuss the events. We have a record of the whole evening’s events from the timeline you submitted to the music that was played.
  
  As far as the $50 charge, this was not for lights. Lights were included in your package. This was for a wireless mic that you added on the morning of your Wedding.
  You called us the morning of your Wedding to add on a wireless mic that we had to rent and go pick up as well as drop off to the DJ at your location, as all our wireless mics were booked. We required a credit card or an etransfer to pay for it and you thought that was unreasonable. I am sorry you felt this way. It is just our company policy to collect payment prior to the event. I figured you would be pleased that we still managed to accommodate your late request.
  
  Again, I do apologize that you were unhappy. I feel your review is unfair and would love to talk more about it in person.
  
  
  Ryan Hargreaves
  Owner
  
  Revolution Entertainment Inc.
  

• 

  Ryan Sgambaro · Married on 24/06/2018

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Couldn't have been better

  Revolution was an awesome DJ, they kept the dance floor full all night. They also provided and ran the photo booth. That was a huge hit, all our guests loved it. I have nothing to bad to say about revolution or any of their staff.

  Sent on 28/06/2018

• 

  Kristen Senecal · Married on 16/06/2018

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Great DJ, reliability at it's best

  Revolution was great to deal with! Being a larger company they definitely have the system figured out as for the list of things to ask for, what is required at a venue that they have been at before. It was great to have our DJ check in with us throughout the night and with a few requests got the feel for our crowd to keep them dancing! Thanks for a great night!

  Sent on 01/07/2018

• 

  Amanda Douglas · Married on 03/03/2018

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Revolution Entertainment and Limo Service

  Danica was our DJ and our dance floor was never empty. She was an amazing entertainer and so easy to get along with. She came early to our reception to also set up the backdrop we booked with Revolution as well. This was such a professional company.
  
  We also went with them for our limo and again, so professional and on time even through our wedding day was in a snow globe! The driver was even kind enough to return my fur shawl that I forgot in the limo an hour after he left. I highly recommend booking as much as you can with one vendor like Revolution because it makes life easier and they offer packaged discounts as well. Communication was also top notch...I never had to wait more than a day to get a response!
  

  Sent on 19/03/2018

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