Top Limo is a huge scam and thieves. I booked a party bus for 16 people with 4 pick up points going to TO airport and return. They charged for half of the total upfront. I called 3 times to confirm first the pick at 4am, because it was a Monday morning and was told not to worry everything would go smoothly, and I would receive a call in the Sunday from Top Limo and then a call from the driver when he was leaving to come get us. Total BS, no one called the day before, I started calling and leaving urgent messages, I kept calling all night. Then 3:30am rolls around, no call from a driver. I continually call Top Limo not response. Finally at 5:30am we have to go. I had to make arrangements for 16 people and all their luggage, to get to the airport in time to catch our flight. Two full size pick up trucks, 2 SUVs later and four 8 day parking, we just made it. I receive a call from Anna at Top Limo (the one who booked, took my $1200 and confirmed pickup) at 9am (we are still waiting on 2 people at this point) and says the driver was in an accident and in the hospital, more 🐂 💩. The driver was supposed to call before he left to confirm the address, which he did not do. She says not to worry the bus will be there to pick up and take us home. 🤦‍♀️ I tell her “why would we need a return bus when we all had to drive ourselves and pay for parking?” She says “oh I’ll cancel the non refundable return trip”. I tell her, I need a full refund immediately because I wasn’t sure how I was getting the last 2 people to the airport, and thought they would have to take a taxi or Uber. She told me I would have a full refund within 24 hrs. More BS, didn’t not receive any money back and when I called them, conveniently Anna was off and the new person had no idea and needed to investigate. I still have not heard from them. I had to put a dispute in with my credit card to get my money returned. Top Limo is absolutely the worst, they almost destroyed our family vacation. BEWARE TOTAL SCAM!!!!’😡