Information about First Glance Limousine Service Ltd.
First Glance Limousine Service Ltd. provides fine limousines accompanied by exceptional service and chauffeurs. Located in Pickering, the business offers vehicle services to enhance your wedding day with class and beauty. The team aims to provide couples and their companies with an exceptional and comfortable travel experience.
First Glance Limousine Service offers a minimum rental time of 4 hours per vehicle. The vehicle chosen can also be made available for multiple location stops. The business offers a variety of SUV limos, sedans, standard limos, and stretch limos. Amenities provided with the vehicles include:
In addition to providing limo services for weddings, the business also caters to engagements and pre-wedding galas. The company can also provide transport for trips away from the city. Various other occasions are also covered by the business such as airport trips, evenings out, corporate events, proms and funerals.
SUV, sUV limo, sedan, standard limo, stretch limo
1 Hour, 2 Hours, 3 Hours, 4+ Hours
More information about First Glance Limousine Service Ltd.
Matthew Breadner, Married on 18/08/2018
Very Stressful Experience
Sent on 23/07/2018
Unpleasent experience dealing with Mardy. He houded us for our shcedule 3 months in advance. Threatended to cancel and not refund deposit. Insulted us and now cancelling less than amonth before event.
First Glance Limousine Service Ltd.'s reply:
This couple booked with us April 6, 2018 for their August 18, 2018 wedding. We provided a limo itinerary sheet, limo contract to be initialed and signed, along with our Terms and Conditions document, and Client Credit Car Agreement which is for incidentals or last minute cancellations for them to complete and email back to us, as we do with all of our clients. On Saturday, May 12, 2018, I reached out the bride with the following: "Good afternoon Teresa,
I hope all is well and wedding planning is going smoothly.
Our files indicate that we haven’t received your limo itinerary. Attached is that document. Please complete on your computer and email back to us. Hand written itineraries will not be accepted as far too often they aren’t legible.
You, Matthew and your families have a wonderful and safe weekend.
God bless, " but got no response. We made other attempts requesting their documents, but there was still no response. On May 31, 2018, I called and left them a voice mail message requesting their itinerary and the other required documents, then, sent a follow up email the same day, emailed the required documents again trying to ensure that we have everything in place, and stated that "All documents must be received Thursday, June 14, 2018 by 6:00pm, otherwise we’ll assume that you no longer require our services, therefore your reservation will be cancelled and your $200 deposit will be forfeited." That same day, May 31, the groom called me and said he doesn't understand why we were going to cancel their reservation and why we need the limo itinerary what he felt was too far in advance, along with the credit card information. I said we respect that they are very busy, but we have made several attempts to obtain their documents, but got no response, therefore we have no idea what has transpired. I asked him to please understand now that wedding and prom season is combined, we are extremely busy and all we are trying to do is obtain the required documents to provide the level of service they desire and expect. I also shared, sometime clients forget to send their documents and we are trying to avoid that type of confusion at the last minute, along with explaining our policy we require credit card information for incidentals or last minute cancellations, which was stated initially in that document. He said that they do not have their itinerary for the limousine at this point, and he is uncomfortable with providing his credit card information via the internet. I politely shared that, had they responded, we would have known all of the above. I told him that he can provide his credit card information over the phone and the driver will verify it on the day of their wedding. He said he will call the third week of June and provide the credit card information and will provide the limo itinerary by July 18th. I then assured him that now that we have spoken, everything is fine. We received the completed limo contract on June 8th. On June 21st, I sent a reminder for him to call and provide his credit card information and attached the forms again for their completion. The completed Client and Credit Card Agreement was received on June 27th. As agreed it was absent of the number and expiry date. We eventually received his call with that information. On June 19th, I sent a reminder for them to provide their completed limo itinerary. On July 22nd, we received a hand written incomplete limo itinerary that was taken by photo. I responded that as stated in our Terms and Conditions photos of documents will not be accepted, and as shared maybe it was overlooked in our email correspondences that "Hand written itineraries will not be accepted as far too often they aren’t legible." His hand written itinerary wasn't legible. I asked that he please complete it on their computer and email it back to us. He sent it as requested, provided the church name but not the address and seemed to be frustrated because he made what I felt was an inappropriate comment “Provide this information twice already on two separate forms. I won’t do so again:” I went through our email correspondences to ensure that we did not overlook their limo itinerary. We did not receive a previous limo itinerary. Nor would we ask clients to continually send documents that we already received. That's a waste o our time. We had to look up the name and discovered that their were a number churches with the name St. John the Evangelists. I had to narrow it down with the city that was provided, which was Whitby and postal code. Dundas 7 Henry were given as the major intersections, but Henry was not a corresponding major intersection. it was Dundas St W. & Cochrane St. The exact name and address I found was, St. John the Evangelist Roman Catholic Church, 903 Giffard St.
I shared with him that his comment was inappropriate, and let him know that I went through our email correspondences and that information was not provided twice. I reiterated that his hand written itinerary wasn’t completely legible and said that I did my best not to offend him in my approach. Shared that due waiting so long to provide their documents, he either overlooked or forgot that photos of documents will not be accepted, as stated in our Terms and Conditions. In our email correspondences we asked “Please complete on your computer and email back to us. Hand written itineraries will not be accepted as far too often they aren’t legible.”
I shared that I will speak with my partners and ask if they are okay with us refunding your $200 deposit, as I’m uncomfortable proceeding with your reservation due to all the difficulties, and also as I don’t want the driver mistreated on the day of your wedding. Worse case scenario, the driver calling law enforcement.
After that email, he sent a very belligerent email along with saying that my comment about his hand writing was inappropriate. I was unable to read it. I am unsure what he wanted me to say.
I emailed him to let him know that we have decided since the limousine was reserved based on their deposit, the rate was discounted, and all the time invested, the difficulties, and the content of his belligerent email, we're not going to refund the full $200. If anything, maybe $100.
The further shared that somewhat saddens me that we've gotten to this point because when we spoke over the phone, it seemed that things were finally moving in the right direction.
Since then, he began writing negative reviews. When I saw this review at Google July 23, I emailed him and said, "We're both upset right now. I'd suggest that we take a little time to cool off, speak over the phone and resolve this amicably.
I'm willing to put all this mess behind us, proceed with providing exceptional service for your wedding, or refunding the full $200 as long as the review is removed." He refused and said he prefers to go to court while continuing to be belligerent. So, I emailed and asked the above once more.
My final response was, "I'm not going to send or respond to any further emails, as my understanding is you don't want to proceed, so in fact you're cancelling the reservation."
Closing: As everyone knows there are two sides to every story. As potential clients can read for themselves, prior to this review, we have all 5 star reviews. I hope after reading our attempts to obtain the required information to provide exceptional service as we have for over 24 years, and my attempts to reason with the groom, you'll see that we we did our best to resolve the issue.
Thank you very much potential clients for taking the time to read this long, long email and we hope that we have your trust.
Mardy W. Dixon
First Glance Limousine Service Ltd.
Sara Preston, Married on 28/04/2018
Amazing service !
Sent on 30/05/2018
We used this company for my bachelorette party and we were blown away by the professionalism and timeliness! We were also surprised by a red carpet and help in and out of the limo! We were so happy with them that we booked them again for our wedding night and again they delivered exceptional services as promised! We were even provided with music and had a blast. 5 start service hands down! My husband and I would recommend without hesitation!!
First Glance Limousine Service Ltd.'s reply:
Good morning Sarah,
Thank you very much for your kind words, time and effort put into writing your review.
It was a pleasure providing the limousine service for your Bachelorette Party and for your wedding.
We wish you and Tyler all the happiness in the world. Please say hello to Tyler for me.
Mardy W. Dixon
First Glance Limousine Service Ltd.
Tony, Married on 03/01/2018
Sent on 03/01/2018
We booked First Glance Limousine for a wedding on December 22nd, this year (2017), and the service was impeccable from start to finish. Mardy (the owner) was always quick to respond to questions we had prior to the day. My daughter was nervous about getting to the venue on time but Mardy reassured her that all would be fine. The driver showed up early and waited patiently for us to come out. We would not hesitate to recommend Mardy and his team, they are true professionals. Two enthusiastic thumbs up, way up!
Paul Richards, Married on 08/10/2016
Sent on 14/10/2016
Do not go any further in your search for an outstanding limousine service! From the moment I first spoke to Mardy to arrange for my daughter's wedding day, both a highly professional and friendly relationship was established. Mardy was always extremely helpful and attentive in arranging the service and wanted nothing more than to ensure that my daughter's day was perfect. Well, First Glance succeeded! They made sure everything was taken care of and that I did not have to worry at all. They were on time, flexible and did a tremendous job in so many ways, from the luxurious exterior and immaculate interior of the limousine, to the polished appearance of the driver and the many gestures of hospitality. First Glance clearly demonstrated the highest standards in their approach to customer service, totally dedicated to excellence. They have a wonderful sense of people's needs and as such, went well beyond expectations. My daughter and her wedding party were extremely happy and felt First Glance was a truly wonderful and memorable addition to the day. A sincere thank you once again Mardy!
Kelly Murray, Married on 10/09/2016
Sent on 11/11/2016
I hired First Glance Limousine Service for my wedding in September 2016 after reading the great reviews and could not have been happier. There are so many companies to choose from but if you want the very best, than Mardy is who you want in charge of one of the most important details of your wedding day. From the very first email I sent enquiring about the service, Mardy could not have been more accommodating and friendly. All emails were responded to immediately, all questions answered and suggestions made on timing of pickups due to his vast experience. Every box was ticked, right down to the red carpet rolled out for when we got out of the limo. The driver was fantastic…pleasant, courteous and with a smile from ear to ear. The limo was spotless, music was playing, bottled water was supplied and on the return trip at the end of the evening he even came right down to the dock with an umbrella to make sure I stayed dry. First Glance was everything we could have hoped for on our wedding day. Thanks Mardy, you are the best!
Kelly & Zach
First Glance Limousine Service Ltd. awards
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