Cedar Valley Limousine

1 User photo

• 

  Danica Nasato · Married on 10/08/2019

  2.0

  • Quality of service:
    2.0
  • Responsiveness:
    3.0
  • Value:
    1.0
  • Flexibility:
    3.0
  • Professionalism:
    1.0

  Affordable but quality is compromised

  This company was affordable however the limo we had the speaker system was blown and crackling so we had to bring a portable speaker. The driver did not come with promised champagne or any glassware at all in the vehicle. And the driver also didn’t know how to turn off the child lock on the limo. Overall this company got us from point A to B on time however I wasn’t blown away by the service

  Sent on 12/08/2019

  Cedar Valley Limousine's reply:

  Hello Danica,
  
  We are sorry to hear about your experience. We don't usually receive negative reviews for our services.
  
  Upon checking your reservation and interviewed the driver for that day we concluded the following:
  
  1- The Stereo was working perfectly, the driver usually inspects the limo the day of the service and if there is any problems it will be reported to the dispatch. The cable might caused a problem and this could easily been resolved by asking the driver for an additional cable or calling our dispatch like you did in the morning to update the pick up information, we usually have couple charges and aux cables for emergencies.
  
  2- Champagne service is a complementary for booking of 5 hours or more. Since your service was mainly pick up and drop off x2 , it didn't fall under 5 hours package. However, i checked the emails responses and our when we sent you the email, our agent forgot to remove the complementary service option. Most of those emails are saved as templates and it should be modified and proof read before it is sent to our clients. I apologize for that.
  
  3- The child lock can not be turned off on this limo. only the driver can open the door from outside once he reach the drop off location. after all, the protocol is for the driver to open the door at all times for the guests.
  
  In conclusion, i believe for we quoted you the best a reasonable price for a limo or a service that is worth more.
  

• 

  Sophia Leung · Married on 30/06/2018

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Seamless Limo service - Enjoy your wedding!

  Communication:
  
  Booking with Cedar Valley Limo has been a pleasure from start to finish. Joe took care of our booking and has been prompt and professional in our communications. He answered all our questions thoroughly leading up to the date and we had no doubt in our choice.
  
  Price:
  
  Price wise, they were the more affordable option when we compared comparable services that would come to Markham/Scarborough area.
  
  We originally booked the 10 seat Lincoln town car limo for June 30 2018 - an unforgettable 45C day. However Joe was kind enough to upgrade the limo to the larger Lincoln Navigator for free as it would be more comfortable in the hot day when we travel from location to location.
  
  Limo:
  
  The limo was very spacious and clean and was stocked with bottled water and complimentary champagne. The driver was very professional and followed the schedule provided. Never once did we have to worry about being late or lost.
  
  Impression:
  
  I would book again without hesitation. Cedar Valley Limo and Joe made the whole process seamless so we can enjoy the wedding. The service was professional, punctual and most importantly affordable for those on a budget!
  

  Sent on 10/07/2018

  Cedar Valley Limousine's reply:

  Hello,
  
  Thank you so much for this review. and sorry for my late response to it as i was extremely busy last month. It was my pleasure servicing you on your wedding day and behalf of our team, we would like to thank you for choosing Cedar Valley Limousine and we wish you a life time of happiness.
  
  We look forward hearing back from you in the near future.
  
  Warm Regards.
  
  Joe
  Cedar Valley Limousine.

• 

  Aixa Avancini · Married on 09/09/2017

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Professional and super helpful

  It was great to deal with Cedar Valley Limousines. They were nice and straight forward, they were pleasant and reliable. Their communication was always very good and on the day of the wedding they were very flexible and helpful!! Love their service and professionalism. The limo was also Very clean and comfortable!!

  Sent on 03/05/2019

• 

  Ashley Bourne · Married on 29/07/2017

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  This company was amazing ! They were prompt and friendly and so reasonably priced. They were so flexible we changed the time of our pick up on the day of our wedding and they said absolutely no problem. I highly recommend this company and we will be usin them again in the future

  Sent on 10/08/2017

  Cedar Valley Limousine's reply:

  Thank you so much Ashley, It was our pleasure to be part of your wedding.
  Hopefully we stay in touch in the future.
  
  Our Warm Regards.

• 

  Tatiana Del Llano · Married on 14/04/2018

  5.0

  • Quality of service:
    5.0
  • Responsiveness:
    5.0
  • Value:
    5.0
  • Flexibility:
    5.0
  • Professionalism:
    5.0

  Ice Storm Wedding

  We were married during an ice storm on April 14th, and Cedar Valley was very accommodating when we had to change plans given the weather, very responsive and took great care of us during our very special day. Thanks Joe in particular who I spoke to in a few occasions and was great help!!

  Sent on 01/05/2018

  Cedar Valley Limousine's reply:

  Thank you Tatiana, We wish you and your husband a happy life together away from any Ice Storms :)
  
  Joe
  Cedar Valley Limousine Services Inc.

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