City Limousine Ltd.

Hi Stephen thanks a lot for giving us a 5 star rating. We really appreciate your business and wish you all the very best in future. Congratulations to both of you...

Hi Brinelle thank you so much for this review. Honestly, I was expecting this to come any day. Firstly the facts provided are totally incorrect. You, your husband and God exactly knows who is wrong and who is right here. Our driver was at the pickup location at sharp 1:20pm (10 mins before scheduled time to give you the piece of mind). He tried reaching both numbers that were provided to us when the booking was made. He kept calling you but had no luck reaching you guys. He then rang the doorbell several times with no luck. He asked your neighbors as well, but had no clue either. The driver did his best to contact you guys but you didn't answer. Then our dispatcher called you guys and emailed you guys with no luck as well. We have done thousands of weddings and it's primary contacts responsibility to answer the phone. After 25 minutes of waiting the driver booked it a no show and left. We did everything we could, but this is a mistake on your part. If you provide your phone number then it's your job to answer it.

Now coming to your wedding planner we were never provided any wedding planner's number and were never contacted by any planner. We deal with so many wedding planners and if a planner is involved they send us a detailed itinerary few days prior to the wedding. Your planner didn't reach us at all. So we can't be blamed for this either.

The text from our dispatcher was something that we took action against. The dispatcher wrote that worrying as it goes against his job if driver books a no show. For this we had suspended our driver for two days without pay. On top of that our driver who provided you with the best possible service was also suspended for two days without pay. This was the very first time in their 10 years service when they were suspended and I felt really bad for them especially in COVID times when we are all really struggling to make ends meet.

Now coming to your point about fighting for a refund. I was the one who dealt with you and I didn't give you any hard time and refunded you $119.70 following the customer is always right business practice. Even though anyone reading this can tell who is right and who is wrong.

You are lucky to have dealt with a reputed company like ours who did everything to make things right. We are a small business and had suffered a lot during these times, but still did what we could to make this a pleasant experience for you.

I understand you doing a review if we hadn't showed up and had ignored you in first place. Even it was you guys who failed to answer the phone, we still sent the limo back in 20 mins time and did the whole wedding. On top of that refunded you the full one hour charge of $119.70, and suspended the driver and dispatcher for 2 days. These reviews are usually written if problem is not solved or if we are being totally ignorant. You have got everything and still defaming us based on wrong facts and false information.

Thank you for your time.