Wow! We brought Encore onboard for the “Day of” package thinking we had everything under control and just needed to meet the venues requirement for having a planner.
Lauren exceeded our expectations in every area.
- Fair pricing
- Great communication
- Started the process early to get us thinking of things we needed to plan for
- Had a comprehensive list of key milestones and actions
But on the day of is where they really helped us out. The highway was closed for 5 hours on the day of our wedding, throwing off our schedule. Lauren was in constant communication with the venue, with us, and with our guests, providing updates and working with the vendors to ensure everyone was flexible to adjust the schedule.
When we had assumed we would be getting married a different day, Lauren did an amazing job and saved the day!

Eron did a fantastic job assisting us with wedding planning and coordinating our day. Our venue looked beautiful and our day ran on time. We couldn't have done it without her!

The decorations were beautiful. It was done all so perfectly I would recommend the decorating to anyone. We received LOTS of compliments. However the organization & coordination was not the best. The timing was off for almost everything especially for walking down the aisle. My Husband didn’t get his song (which he wanted for when he walked down the aisle)
The mother/son dance song was played during the cocktail hour and my husband had to run over and change it himself.
Coordinator was nowhere to be found after ceremony to get bridal party & photographers organized to leave ( we left 45mins late for photos )
It was our bridal party’s first time being in a wedding and there wasn’t much communication for what they should do. (My maid of honour wasn’t told to fluff out my dress at the alter) I feel like there could have been better communication on the day of (every time we went to find our coordinator we couldn’t) We do acknowledge that things don’t always go smoothly and perfectly and our Coordinator was super sweet it just feels like we paid her to decorate tho. :)

My husband and I hired Encore Events to provide day-of coordinator services for our June wedding. Overall, the day itself and the wedding planning went fine. However, we found that working with Encore actually made things more challenging for us in some aspects; ultimately, we were more hands-on than we expected to be on our wedding day, which is disappointing for the cost that we paid for their services. There were several issues that arose during the planning process and wedding day:

Firstly, Eron, our point of contact at Encore, frequently canceled our meetings at the last minute. It seemed like she often forgot about scheduled appointments and needed to reschedule, contacting me only on the day of to inform me she wouldn’t be able to make it. Even after rearranging, she still arrived late for a couple of them. This lack of punctuality and reliability already concerned me and didn’t give me much confidence in the team. Moreover, Eron often overlooked details that had already been discussed in email threads with vendors and contracts, including fundamental aspects like the end time of our event. On one occasion, she even sent me wedding details meant for another bride with the same name. These occurrences indicated a significant lack of attention to detail during the wedding planning process.

One particularly frustrating incident was the coordination of decor drop-off. Eron requested us to deliver the decor early to the venue, assuring us that she would handle everything from there. However, on the day, she was unprepared and didn't have the necessary equipment to move the items. As a result, our point of contact had to assist with bringing the items into the venue, which was unexpected and inconvenient, as we hadn't informed them of this change in plans. Proper communication beforehand could have prevented this issue.

The teardown process was equally problematic. Eron failed to inform us that our venue didn't allow for garbage disposal, and the teardown fee we paid didn't cover this aspect, which we were not informed of beforehand. We had provided a point of contact for decor pickup only, and Eron had not briefed us for the fact that this person would also be responsible for removing the garbage from the venue. Consequently, the contact we provided wasn't prepared to handle the garbage removal, leading to our bridal party having to step in and arrange for the garbage to be taken away in several guests' cars. This was highly disappointing and unacceptable.

In addition to all of the above, poor communication was a concern raised by one of our vendors. They found Eron to be either uncommunicative or inexperienced, which resulted in difficulties handling certain situations leading up to the event.

Again, while the day went reasonably well, I can't help but feel that the Encore team could have done better. Their lack of attention to detail, communication issues, and oversight of crucial aspects left us feeling dissatisfied with their services. We genuinely appreciate our guests' involvement in helping with the teardown, but we believe that this shouldn’t have been necessary and we could have hired another team at a lower cost, and they might have performed just as well, if not better, than Encore did.

I hope this feedback helps the Encore team understand the areas they can improve upon to provide a better experience for future couples.

I would highly recommend this service to anyone getting married. They were so helpful leading up to, and the day of. It was such a comfort to know that everything was taken care of.

Thank you Eron for making my dream come true. she executed everything I wanted for my wedding reception. She was mainly responsible for setting up my reception and she definitely did not disappoint. I was extremely happy of how my wedding turned out. she was extremely helpful and very responsive. Thank you again Eron and Encore for helping me achieve my dream wedding.

We hired Encore for a day of coordinator and it was the best money I spent! Lauren made sure everything went smoothly and I didn’t have to stress whatsoever!

Stephanie was AMAZING! The biggest and best thing I can recommend to any couple would be to hire Stephanie! She went above and beyond to help keep everything at our wedding run smoothly. She thought of things we didn't think of to make sure everything on our day was stress free. Thank you for making our dreams come true!

Eron has been amazing the last 2.5 years. Getting me through the pandemic, having to post pone twice wasn’t easy but assured me when my day came it would be magical- and that it was because of her! She made my wedding run smoothly and flawlessly! She’s professional and made my vision come true! I can’t thank her enough for everything she did!! I would highly recommend her!

We first got in touch with Eron last last year for Day-Of Coordination. She was helpful, very professional, and had tons of experience. We signed with her soon after as she gave us a very good deal. Closer to the day, we were put in touch with Corrine, one of Encore's senior coordinators. We had a few minor snafus with scheduling time to meet up and do a walk through of our venue as it was the height of wedding season, but it all worked out in the end. As we got closer to the day, Corrine was super responsive and helpful with dealing with my long emails detailing the timeline, our decor plan, and vendor information. She made sure we didn't miss anything. On the day of, Corrine and Lauren were there early to set everything up for the ceremony, helped flip the space for the reception, set up all of my DIY decor, and coordinated with all the vendors to make sure everything ran smoothly. We're super grateful for Corrine's help, and we highly recommend any couples looking for DOCs or wedding planning to get in touch with Encore!