Reviews for Encore Events Coordination Specialists
Encore Events Coordination Specialists
Maple Ridge, British ColumbiaReviews
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![Marina]()
Marina Sent on 23/06/2024Well worth the cost!
Lauren was our Day-Of Coordinator for our wedding in June of 2024 at Hycroft for an approx. 65 guest sized wedding. Due to budget, we didn’t have a planner, a wedding party, or a florist (aside from renting an artificial floral wedding arc). Instead, we added several vendors for guest entertainment and did a lot of DIY decors that we brought to the venue ourselves.
Even though this meant our wedding would have many moving pieces, my husband originally didn’t want a DoC either due to the cost. I convinced (argued with) him that it’s not only for our peace of mind, but also to give our family and friends a stress-free day instead of asking anyone to do odd jobs at our wedding.
Now that the wedding is over, he will admit that I was right about hiring a DoC. First of all, Lauren from Encore Events was simply the biggest sweetheart! She was soft-spoken and excellent in reading the room, knowing the right timing to approach us for something but never raising any alarm. She put out fires for us in the background and executed our game plan with precision. She arranged/put up our DIY décor for us better than I had hoped for. She was promptly on time in the morning and stayed later than expected to help search for our missing cake-topper (unfortunately, it never did turn up).
My advice for you if you are considering hiring from Encore Events is to clearly communicate in the initial interview what your needs are. Since we hired a DoC, we understood it meant that the entire planning had to be done by us, and the plans have to make logistical sense. We communicated our plans and expectations directly with our vendors ourselves. These plans were relayed in detail to our DoC in the 3 virtual meetings she arranged with us before the wedding, and she had them flawlessly actualized on the wedding day.
Once again, thank you, Lauren, for helping us make a wonderful lasting memory! -
![Ekaterina]()
Ekaterina Sent on 04/09/2023Eron is amazing!
Eron did a fantastic job assisting us with wedding planning and coordinating our day. Our venue looked beautiful and our day ran on time. We couldn't have done it without her! -
![Olivia]()
Olivia Sent on 14/08/2023Summer Wedding - Day it Coordination & Decorating
The decorations were beautiful. It was done all so perfectly I would recommend the decorating to anyone. We received LOTS of compliments. However the organization & coordination was not the best. The timing was off for almost everything especially for walking down the aisle. My Husband didn’t get his song (which he wanted for when he walked down the aisle)
The mother/son dance song was played during the cocktail hour and my husband had to run over and change it himself.
Coordinator was nowhere to be found after ceremony to get bridal party & photographers organized to leave ( we left 45mins late for photos )
It was our bridal party’s first time being in a wedding and there wasn’t much communication for what they should do. (My maid of honour wasn’t told to fluff out my dress at the alter) I feel like there could have been better communication on the day of (every time we went to find our coordinator we couldn’t) We do acknowledge that things don’t always go smoothly and perfectly and our Coordinator was super sweet it just feels like we paid her to decorate tho. :) -
![Sharon]()
Sharon Sent on 01/08/2023The day itself and the wedding planning went fine, but Encore Events could've done better.
My husband and I hired Encore Events to provide day-of coordinator services for our June wedding. Overall, the day itself and the wedding planning went fine. However, we found that working with Encore actually made things more challenging for us in some aspects; ultimately, we were more hands-on than we expected to be on our wedding day, which is disappointing for the cost that we paid for their services. There were several issues that arose during the planning process and wedding day:
Firstly, Eron, our point of contact at Encore, frequently canceled our meetings at the last minute. It seemed like she often forgot about scheduled appointments and needed to reschedule, contacting me only on the day of to inform me she wouldn’t be able to make it. Even after rearranging, she still arrived late for a couple of them. This lack of punctuality and reliability already concerned me and didn’t give me much confidence in the team. Moreover, Eron often overlooked details that had already been discussed in email threads with vendors and contracts, including fundamental aspects like the end time of our event. On one occasion, she even sent me wedding details meant for another bride with the same name. These occurrences indicated a significant lack of attention to detail during the wedding planning process.
One particularly frustrating incident was the coordination of decor drop-off. Eron requested us to deliver the decor early to the venue, assuring us that she would handle everything from there. However, on the day, she was unprepared and didn't have the necessary equipment to move the items. As a result, our point of contact had to assist with bringing the items into the venue, which was unexpected and inconvenient, as we hadn't informed them of this change in plans. Proper communication beforehand could have prevented this issue.
The teardown process was equally problematic. Eron failed to inform us that our venue didn't allow for garbage disposal, and the teardown fee we paid didn't cover this aspect, which we were not informed of beforehand. We had provided a point of contact for decor pickup only, and Eron had not briefed us for the fact that this person would also be responsible for removing the garbage from the venue. Consequently, the contact we provided wasn't prepared to handle the garbage removal, leading to our bridal party having to step in and arrange for the garbage to be taken away in several guests' cars. This was highly disappointing and unacceptable.
In addition to all of the above, poor communication was a concern raised by one of our vendors. They found Eron to be either uncommunicative or inexperienced, which resulted in difficulties handling certain situations leading up to the event.
Again, while the day went reasonably well, I can't help but feel that the Encore team could have done better. Their lack of attention to detail, communication issues, and oversight of crucial aspects left us feeling dissatisfied with their services. We genuinely appreciate our guests' involvement in helping with the teardown, but we believe that this shouldn’t have been necessary and we could have hired another team at a lower cost, and they might have performed just as well, if not better, than Encore did.
I hope this feedback helps the Encore team understand the areas they can improve upon to provide a better experience for future couples.
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