Julia, Married on 29/09/2018

Below Expectations

I never left an appointment (with the exception of a spray tan) feeling positive or like a valued customer -including my wedding day. Additionally, even after after having 3 trials (2 makeup and 1 hair), I still did not like my look on my wedding day but since i was not shown until it’s complete, there was no time to redo. Additionally, my sister’s lip liner was a mess when completed and I had to fix it for her. That said, my mom and other MOH looked great so not sure why that didn’t translate to me or my sister. With the spray tan, when I mentioned it was spotty at another appointment, instead of apologizing, I was grilled on all the things I could have done wrong in my prep which made my uncomfortable. I don’t mind paying a premium for make up and hair services because it was important to me but I did not get what I expected in terms of quality or customer service for these prices.

Jen Evoy Makeup Studio's reply:

Hi Julia,

We are glad to hear that your mother and MOH were happy, however our team is saddened by your overall review. We are sorry to hear that you felt this way about the services that you received from us. With regards to the spray tan the questions were in no way meant to make you feel uncomfortable. We try our best to troubleshoot to determine what went wrong on the rare occasion that a spray tan isn’t flawless. We also offered you a complimentary spray tan so that we could get it just right.

Please also see the photo that was taken from your wedding day on our social media account. In our opinion you look stunning. I am sorry that we were not able to meet your expectations despite our staff’s best efforts.

xo
Jen Evoy Makeup Studio

Josine Tence, Married on 29/09/2018

Amazing service and work!

Jen Evoy makeup studio was present every step of my wedding process. From engagement pictures to the actual wedding day, they blew me away!
They listened to my suggestions and we worked together to come up with the perfect bridal look.

On the actual wedding day, they were punctual and professional with me and all the other bridesmaids. Everyone was satisfied and loved their looks. Leena and Mel did my make up and hair and I couldn’t have been happier!
2 of my bridesmaids are now engaged and before I can even recommend Jen Evoy, they already inquired to book with them!
Couldn’t be happier with this company. What sweet and kind hearted ladies I had the pleasure of working with!

Chantal, Married on 15/09/2018

Great Make and Hair Artists but truly for those who like heavy makeup

The Jenn Evoy makeup artists were very friendly, prompt the morning of our day and finished early which was great. There were a few things we were disappointed in. Their responsiveness to emails and telephone calls were very delayed, we had a hard time getting in touch with anyone at any time of the day. Sometimes it would day up to 3 days for them to respond. One thing I have learned is that is very important to listen to your client and get to know what type of makeup they wear, not one style of makeup is good for all. I wear very light makeup so, a light dewy style was what i was looking for. All 3 times they did my makeup it was very heavy and cakey. Good for some, but just not for me. Its not all about the camera, I wanted to feel like myself the day of my wedding.
I ended up switching makeup artists for me and my mother but the other bridesmaids still got their makeup done.

Jen Evoy Makeup Studio's reply:

Hi Chantal,

Thank you for your feedback. You are right, makeup is very personal and each person has their own comfort level, we are sorry that you didn't feel heard at your appointments. As for communication we have made a lot of changes, after our move to our new and improved studio location, including a dedicated full time receptionist in studio. Thanks again for helping us to grow and improve, we take seriously our clients feedback.

Yasmine Mehrabnia, Married on 08/09/2018

Amazing Team!!

Thank you to the JenEvoy Team for doing such an amazing job for my engagement and wedding!! Their team is super talented and professional at what they do, not to mention extremely friendly!! I would highly recommend using them for your wedding and any special occasions!! I will definitely be using them again in the future for other services!! Thank you again for making my bridal party and I feel beautiful!!

Love Yasmine

Candice Carvalho, Married on 14/07/2018

Could not have been happier!

The Jen Evoy team did makeup and hair for both myself and my bridesmaids. I thought all my bridesmaids looked stunning!! I had Marina for hair and she was absolutely amazing! I thought she took direction great and really listened to what I wanted. I had Leena for makeup and I loved my makeup. I did do some instagram lurking before booking and requested people I preferred. Everyone does great work but I do find each of them have their own style especially for makeup. I like heavier makeup and I’m picky with how eyeliner is done. Leena and Tash really stood out to me even though their work is different from one another. Leena is fantastic at giving you a dramatic look, Tash is great at a softer look, but both ace the wing liner ;). Overall, you get what you pay for. The price was worth the quality of work and the girls were so nice and friendly.