Beautiful makeup, but unfortunately not the professional or stress-free bridal experience I had hoped for.
I have very mixed feelings about my experience with Jasmine. First, I want to acknowledge that she did an absolutely beautiful job with my bridal makeup. It looked stunning, photographed beautifully, and lasted all day. I genuinely couldn't have been happier with the makeup itself.
Unfortunately, the overall experience on my wedding morning was incredibly disappointing and unnecessarily stressful.
Jasmine arrived approximately 40 minutes late. I had provided my hotel details well in advance, arranged for her to be escorted up to my room, and even warned her about the half-marathon road closures that morning. Despite this, she texted me at 7:00 AM, when she was supposed to arrive, saying she was just on her way. She later mentioned traffic and road closures, then ended up going to the wrong hotel.
When she finally arrived, she had a Starbucks drink in hand. I later saw an Instagram story she posted joking about the "traffic" while showing herself getting Starbucks in the hotel lobby. Given the stress her lateness had caused, I found this particularly disappointing.
What made the situation worse was that even after arriving late, there didn't seem to be any sense of urgency. Jasmine spent considerable time chatting and taking her own photos and videos for Instagram rather than focusing on getting my makeup finished. This pushed back the rest of my morning, including my hair appointment and scheduled wedding photography. My hairstylist was left scrambling to make up for the lost time, and what should have been a relaxed, exciting morning became stressful and rushed.
Once my hair and makeup were finally complete, I needed to leave for my wedding photos. At that point, Jasmine asked to take additional photos of me for her portfolio. I agreed to a couple, despite already being behind schedule. She subsequently posted them to her Instagram story without asking my permission. While this wasn't a major issue in itself, I am a fairly private person and don't personally post on Instagram. I would have appreciated the courtesy of being asked before my wedding photos were shared publicly.
There was also an issue with billing. I was charged more than the amount we had agreed upon, and when I questioned the discrepancy, Jasmine brushed it off as "girl math" rather than honouring the original fee. I ultimately let her keep the difference as an additional tip, on top of the gratuity I had already prepaid, because I simply wanted things to go smoothly on my wedding day.
What disappointed me most was the lack of accountability and a sincere apology. I completely understand that unexpected delays can happen, but punctuality, preparation, consideration for other vendors, and respect for a bride's schedule should be fundamental parts of a professional bridal service.
Jasmine is undoubtedly talented, and I want to give her full credit for the beautiful makeup she created. However, being a great bridal makeup artist involves more than just the finished result. It also means helping your bride feel calm, comfortable, and taken care of on one of the most important days of her life.
Unfortunately, that was not my experience. Beautiful makeup, but a disappointing level of professionalism and consideration for my time.