Be Flawless Beauty Bar

’m very sorry for what your going through but I have to stick with my policies I’m not a solo business I have employees and as my heart hurts for you and your circumstances I have to follow my policies.
I have had multiple people ask for refunds due to illness, because they already got married, to family passing etc. I cannot honour refunds when the contract clearly states that the deposit is non refundable. I would
Not have a business if I didn’t have a contract to protect myself and the client.

I am a good person and I always go out of my way to make sure my clients are happy and receive the best services.

I am sorry and I wish you all the best.

Hello Danis,

I received your wedding day review and I wanted to apologize for your experience. I am going to speak with the stylist that wasn't being friendly. I have never had a complaint about her before so I am honestly quite shocked and upset by this. She is usually the stylist I receive amazing reviews about.

I am not sure why the hair was falling out. I did send you a private email to see photos as id like to share with the stylist. as Its unacceptable that the hair didn't last like it should.

All 3 girls did tell me that they arrived at 7am your start time and no one was awake. so, "the stylist" said "we should start on time to avoid delays' she wasn't meaning to come off rude.

when we send a start time, we expect the party to be up and ready for us to begin services when we arrive. This is crucial so, we are not waiting around for them to brush their teeth etc. that takes up time we are needing to be sure everyone is ready on time. as you can appreciate, we don't want to have our bridal parties late.
when we asked what time, you needed to be ready by on your wedding day questionnaire you put 130pm. not that you needed to be at the hall by 130pm. we also send out a confirmation email prior to the wedding date and this was never brought to our attention. if it was we would have changed the timing and had you ready for 1230 as many brides like a breather before stepping into their dress. I am happy everyone was ready on time though.

As for the wedding date change and the late responses. As you can imagine around that time is when everything was starting to open back up due to covid restrictions starting to lift and we had floods of emails coming in. we tried our best to respond to them in a timely manner. I had to hire on an extra admin to help me take care of all the emails. There was 3 of us between Jan and march catching up on all the emails and changes all our clients were wanting to make and also new bookings. There is now 2 of us responding to all of our emails and that rush has slowed down however, we still have up to a 48-hour response window. (its usually sooner)
as you know I am usually very responsive to emails and unfortunately during that time it was very overwhelming to keep up on them all as I usually do. so, I do apologize for that.

I am sorry that you had to start your day with rudeness that is not how we treat our clients. we want to start our clients day with a good vibe and I am sorry that wasn't met by the one stylist. Over all I hope you had a good experience with us.

Thank you
Ashley Sharpe

Hello Sam,

Thank you for having us as your beauty team. We are happy to hear you all loved your looks and we are glad we were able to redo the trial to put your mind at ease :)

I am sorry to see our responsiveness was not up to your expectations. I try to be on top of emails and calls as much as possible, I do not like our clients having to wait for a response. However, As you can imagine with the covid situation we have been a flood of changes for many of our clients. We tried are best to answer everyone in a timely manner.
Happy to say! We now have two hands on deck and are able to respond to our clients more efficiently.

Thank you for the feedback it’s very important to us 💜

Congratulations on your marriage! We wish you and your new hubby a life time of happiness

Thank you so much for having us part of your big day! Congratulations and we wish you and your hubby the very best ❤️

Ashley! Thank you so much for being such an amazing client ❤️ Your such a pleasure to work with and did I mention a beauty?! We are so happy you found us to. Your a gem and we can’t wait to be your beauty team in the future. 💋

Thank you so much!❤️ It was great meeting you! Your so sweet. I hope you and josh enjoy your mini honeymoon
Congratulations again 🍾

Thank you for choosing Be Flawless Beauty Bar and giving us your feedback!
We are glad you had an awesome experience with us and we hope to see you again for a makeup and/or hairstyling service again soon! Congratulations to you and your husband Nicole! 🍾

Thank you Sabrina! We loved being part of your big day. You made an absolutely gorgeous bride and you were so chill!
Congratulations, hopefully we will see you again soon ❤️