MistyBlue Flowers

Karen, We are sorry to hear that you were not happy with the flowers. With the three times the Colour was changed, it made us confused at the end due to high demand season.
We never had clients changing colours completely 3 times with small orders.

Also your inspirations and vision weren’t matching with your budget $460.
We had explained to you at the beginning it won’t be the same as your inspirations, however; we upgraded your head table arrangement from $70 to $120 without extra charges.
On the contract, we will deliver the flowers at 10am to the lobby but your coordinator didn’t want to come early so we had to change another wedding’s schedule. When we arrived at the hotel, we just waited at the lobby for more then 40 mins because the elevator wasn’t working. We spent extra time and money for parking and bring the flowers on the stairway. We didn’t ask you to pay extra charge for setting up the flowers and extra hours to work there either

However we wanted to help you out so that everything would go to smoothly, so we changed the other schedule and delivered and set up your flowers neatly. Unfortunately, you are the first person we had complain. We always work hard for our clients and spend extra time and an extra portion of flowers to satisfy our clients. Just like we did with yours however small the order was.
You said we didn’t pay attention because your order was small. We did care about your order. If we did not, we would have just dropped the flowers off at the lobby.

Most wedding florists don’t use that much time and effort for small order under $500, especially during this busy season.

Most of our orders are starting from $1000 up to 25k. But we wanted to help you because you came from Vancouver to White Rock through transit. Regardless, once we take an order, we always serve with the best design and quality for each client the exact same as we did for you.

We made 4 small centrepieces and a small head table arrangement that would work best. As
well as the 4 small centrepieces according to your colour theme and only the head table arrangement was pastel which was one of your colour choices.

A week before the wedding day, we called you to confirm to make sure your bridal bouquet wasn’t ordered. We remembered you didn’t order the bridal bouquet but you sent me the bridal bouquet picture which confused us.
We work on many weddings that we confirm each order closely and something we’re not sure about is better to ask instead missing a detail.

it wasn’t a common thing to do as a bride uses head table arrangement as the bridal bouquet. So we wanted to make sure of that.
We didn’t know it bothered you to confirm your order. Everyone can have different perspectives but we worked hard for you and you didn’t accept it.

I personally invested and did our utmost to make our brides happy which makes it difficult to hear that it was not to your liking.

We hope this explanation helps you to understand us.
Regardless, we also are disappointed that one of our clients wasn’t satisfied with our service although we tried to reach your satisfaction.
We politely admit your opinion and experience and it will be applied to our prospective clients.
Thanks again for taking your time to write your feedback. The native feedback also helps us to improve our services and grow our company.
We’ll keep that in mind.

Wishing you all the best!

Jamie / MistyBlue team

Hi Kelsey,

Thank you so much for your great review, and for choosing me as your wedding florist.

Wishing you all the best, and I hope to see you again soon!

Cheers,

Jamie & MistyBlue Team

I can’t thank you enough for your kind review. I absolutely loved working with you and your wife. You and your families were such a joy to be around, and I am so grateful for the opportunity to share your wedding day with you.

Wishing you all the best, and I hope to see you again soon!

Best,
Jamie

Thank you Sam for your heartfelt and lovely review!
I absolutely adore you both and was so happy to be a part of your day! Wishing you both all the happiness in the world!

Jamie / MistyBlue Team

Thank you Elizabeth! it was a pleasure working with you! I couldn't be happier to help you on your big day.
All the best!

Jamie/ MistyBlue Team

Thank you so much for your kind words! We are so pleased you loved your flowers! We had so much fun and happy to be a part of your big day! We wish you both all the love and happiness. All the best!

MistyBlue Team