Located in Toronto, Ontario, Loversland is a company that specializes in carrying a fine selection of elegant cocktail dresses that are perfect for wedding guests or for any other special occasion where ladies need to look extra polished. This bridal concept store offers a personalized approach to finding the dress that not only fits you well, but will inspire you to look and feel your best!
The staff at Loversland were wonderful. I wasn’t expecting to leave with a dress, but walked out with my dress at a sample sale. They made me feel like a Queen. The quality of the dresses was amazing!
Sent on 31/07/2018
Lottie Emily
· Married on 24/08/2017
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Love this place!
So happy to have found my dream dress here and everyone was so lovely. Would 100% recommend to anyone who wants a different and gorgeous dress!!! Was happy with who they recommended for cleaning and alterations too!
Sent on 24/01/2018
Millie
· Married on 28/02/2018
1.2
Quality of service:
1.0
Responsiveness:
2.0
Value:
1.0
Flexibility:
1.0
Professionalism:
1.0
Disappointing Customer Service
I really, really wanted to like Loversland. The store had everything going for me. I was looking for an unconventional wedding gown with a boho vide that I could wear for a ceremony on the beach. After reading the glowing reviews on this place, I was truly expecting to find my dress here. Sadly, Loversland fell short - not in the gowns department, but in customer service. As I walked into the store, I was barely greeted by the two ladies at the front, both of which looked at each other as though neither wanted to help me. Eventually, one of the girls took me and throughout my whole appointment gave off a "Let's-Get-This-Over-With" kind of attitude. She gave me 5 clips, and when I expressed interest in trying on more gowns, said that I was only allowed to try on 5 per appointment. That is a FIRST I have heard from any bridal store, especially considering that I had spent over an hour and a half at Felisha's the week prior and tried on over 10 different gowns. My stylist lost patience with me early on in the process. After gown #3, she claimed that, and I quote, "we are going in circles," and was really insistent that she pulled some gowns for me that would be more flattering on my form. I get it - she was being honest and trying to be helpful but at that moment, I felt like I wanted to cry. Being a shorter girl, I've constantly struggled with my weight, as gaining only a little really shows on my small frame. When asked what body shape and height these gowns were meant for, my stylist said that it was for an average height of 5'7" without any hesitation or sensitivity. I brought a friend, whose existence wasn't acknowledged, and noticed my stylist roll her eyes in frustration whenever a dress didn't work out for me. The whole appointment felt awkward and despite eventually finding a gown that did work at the end, the lack of support I felt from my stylist just made every beautiful gown there not beautiful.
Sent on 28/02/2018
Loversland's reply:
Hi Millie.
Thank you for taking the time to provide us with this feedback. We want to extend our sincerest apologies for your negative experience at Loversland. We pride ourselves in maintaining the highest level of customer service. We will be in touch but in the meantime, you can reach out to us by phone or you can email us
