Reviews for Crystal Sound
Reviews
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![Katelin]()
Katelin Sent on 31/07/2025Mixed Experience: Excellent Planning, Poor Execution
We heard great things about Crystal Sound and were excited to book with them for both our wedding social and our wedding day. From the start, their admin team (especially Serena) was amazing — responsive, helpful, and kind. When our first-choice DJ, Tony Jr., wasn’t available, we booked Roger for our social and he absolutely crushed it. He was professional, fun, and followed all of our requests to a tee.
For our wedding, we asked for Roger again, but three weeks before the big day, we were informed he couldn't make it. We were flexible and ended up having a great planning call with DJ James Anderson. He was friendly and confident, and we truly felt like he understood how important music was to us. We’re both huge music lovers and put a lot of care into our playlists — we even themed the dance night by hour and gave him more music than he’d need to work with.
Unfortunately, James didn’t follow the plan at all. He skipped many of our chosen songs, played random instrumentals and songs that didn’t match the vibe, and ignored multiple requests from us to shift the tone when people weren’t dancing. He also disappeared during the speeches and missed important cues. Despite giving him clear direction, a great playlist, and positive energy, he chose to “go rogue,” and that completely changed the vibe of our dance. We had envisioned the best party of our lives, and instead, there was a lot of downtime and confusion. It was heartbreaking, honestly.
I followed up with Serena after the wedding and she handled it professionally and empathetically. She acknowledged the DJ didn’t follow instructions and that it was unacceptable. I appreciated her taking it seriously, but I never really got closure or an offer to make things right.
Bottom line: Crystal Sound’s admin team is awesome. But if your DJ changes close to your wedding day, I’d recommend looking elsewhere. We paid for a professional service, and that’s not what we got. I can’t recommend DJ James Anderson, and I hope others don’t have the same experience we did. -
![Michelle]()
Michelle Sent on 08/05/2025Fantastic!!!
I've been to many socials and weddings over the years, and have recently booked my social and wedding with Crystal Sound. I'm so excited! Their pricing is mid-pack with the other companies, but I was more concerned with the security of booking, the wealth of knowledge and expertise they bring to the table, and professionalism, than price. Upon submitting my request, I had everything answered, and booked within 24 hours. I'm happy to know they always have someone on call too. I know with other one man companies, they don't have anyone to take their place if they're sick, and that worried me. The communication with Serena has been wonderful! She's friendly, easy to talk to, and I believe Dj'd my cousin's social a few years ago! Such a fun time! Whoever I get for my wedding, I know I'm taken care of! Hats off to this company - you've exceeded my expectations already! -
![Sharon]()
Sharon Sent on 25/10/2023Great music and fun
Love the DJ. He did awesome job. -
![Janice]()
Janice Sent on 13/09/2023Professional and a friendly
We had Jeff as our DJ and crystal sound was the contracted vendor through our hotel. They were friendly and prompt in their responses. The only downside to using them is that they can't tell you who the DJ is until a few days before your wedding which is fine for most couples but I am very A-type and wanted to connect with the DJ at least two weeks in advance. Jeff was nice but was limited to what he could play due to license agreements so we made the best of it. I had also given a list of the music I wanted but for some reason it wasn't played and so I had to make a few requests all night so the guest could dance. I don't think this is a big deal as overall they were very accommodating and flexible. -
![Taylor]()
Taylor Sent on 04/08/2023It was really good!
Figured out the music that god the crowd moving & kept it up super happy ! -
![Chelsea]()
Chelsea Sent on 04/08/2023Great! Will recommend!
Great experience with Crystal sound at our wedding last Saturday!
They were perfectly on time with all of our major songs and excellent communication with our DJ throughout the evening.
Our guests loved that they could request whatever they wanted to hear and we had a great night on the dance floor!! -
![Terry]()
Terry Sent on 14/09/2022What a great night
Ok well I was at my wife’s friends wedding this past weekend at Niakwa Country Club in all my years of attending weddings and my wedding myself I have never seen a DJ that got the dance floor so busy so quick he read the crowd played every request we asked for the maid of honour even mentioned how much her feet hurt from the amount of dancing she did I highly recommend crystal sound and I believe the DJs name was Kirk or Curtis or Chris or something like that but I’m impressed and regret booking roadshow 10 years ago for my wedding
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