CupCasions

I'm sorry that your expectations were vastly different from the reality of the product on hand. At your tasting it was made very clear multiple times that what you were requesting was not realistic, and we said that to complete the cake you were looking for and if that was what your heart was set on, we would refund your deposit that had already been paid as we could not create a cake with chai tea on one layer, cheesecake as another, and the black forest for a 3rd in a single tier cake. Multiple times during your tasting you also stated that you didn't understand why your partner looked after the cake as no one does cakes the way you want them done and no one knows how to properly cut a cake. Your partner then still emailed us saying you wished to proceed with an order in cupcakes, as when we recommend 3 separate cakes you had said venue staff are incapable of cutting perfect squares. At no point during the return of your tier was there any mention of any issues with your cupcakes and we were told everyone was quite happy with the cupcakes. We are at a bit of a loss as to how your guests could not differentiate between a mousse and the Cherry filling. The Chai are, as you were informed on several occasions, a Vanilla with a Chai reduction so we can only assume it was the 2 chocolate bases that you are referring to. Due to your "no one can do things right" and lack of regard for our 100% nut facility, with you suggesting on a couple of occasions during your tasting that what you were suggesting for your cakes we "should" do, since we have a dishwasher that it shouldn't be an issue for anyone, was the attitude at your tasting we were very hesitant to do your order and felt when you left that when you returned to home we would receive an email requesting a refund of your deposit. All orders are completed with the same quality as our front of house showcase. Your request was to have our smallest size, this was clearly spelled out to you on several occasions what was possible and what was not. Our email communications was very clear, however your in person interaction was very clear that you had made the decision as to how things should be, regardless of discussions of what was possible and based on your review it is very clear that we should have followed our hearts and refunded your deposit and refused to complete the order.

We are so glad you loved it and that we could make your vision a reality. Thank you for having cupcasions as part of your special day!

Thank you Nicole! We loved being apart of your special day and we are so happy that we could make your cupcake dream a reality!