About Focus Production
Focus is a Toronto-based company that specializes in creating highly-detailed and creative photos and video of your wedding day. With everything that goes into this day, keeping track of all the happenings and anecdotes is difficult. That is, unless you have a great wedding photographer shooting the photos and videos you will take home with you!
These professionals can handle the chaos of any wedding and will ensure that every little detail is captured for your viewing post wedding. Everything is shot digitally and in high resolution for the best possible outcome of the services they offer. Their services include:
Focus Production also offers other services which include:
2nd shooter, add'l hours, custom graphics, engagement shoot, high-res, liability insurance, multi.…View more
More information about Focus Production
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Worst customer service ever. They never initiate any follow up emails. I had to email them back to make sure my 50% deposit wasn't just taken, remember to read the fine print in their contract. He had the audacity to ask me when my wedding was, which I replied, "this coming Saturday." I emailed them twice, no response. I went to their store front at 12pm on Saturday, they were not open. I called them twice but left 2 voice mails. I had to wait till 1:30 pm for him to arrive so I could proceed with the rest of the payment.
On the day of the wedding, their lighting system was faulty, they said I would most likely be able to use their new projector... but it never made it in time. I'm still waiting for my uploaded pictures on Facebook that they promised... it's been 10 days and counting. Still nothing. I sent them a follow up email two days ago. I have not heard back from them yet.
Pros: The one who operated the photobooth (Jason) was extremely courteous, he set up the photobooth at 7pm as promised, the backdrop is good, they make enough prints for every person inside the booth
Cons: the lighting was terrible, the print quality is terrible, their photo frames were so bad (I had to initiate an email asking about the photo frames too, Lee came back with the samples just 3 days before my wedding), we ended up making our own frame, the props were of decent quality but incomplete (some broken before usage, some missing from our trial), the guy who was late for the store (Lee) has terrible manners and makes endless excuses.
I highly DO NOT recommend this photography company. It's not worth the $100 -$150 discount in comparison to other photobooths. Your wedding day is going to be stressful as it is, do not let them burden you more.
Tracy Tran, Married on 16/09/2017
Spetember 2017 wedding
I looked back to the first initial phone calls and email correspondence with Lee all seemed to go very well. Fast forward to the actual wedding day Eway was the one videographer shooting, he was patient professional and did a good job. Then the main problem I had started with this company. I contacted them in December to see the time frame of when my video will be done. They had said before christmas it should be all good to go. Fast forward to Feb still no word from them so I'm starting to get very annoyed at this point. I send an email asking when is it ready? They responded over a week later (this is not good business practice) oh its ready but before I can see the video please send the final payment. First off I was told a preview was provided to make sure the song I chosen was used the editor originally 'picked a suitable' song for us. I'm sure most couples would like to have a song that reflects them and not a random one pre selected. So now I'm waiting to see if I can preview the video, then pay given the issues I've had trust is non existent with them
Gabby Chan, Married on 21/05/2017
Wedding Spring 2017
We did a lot of research and settled on Focus Productions as our photographer and videographer for our wedding last year in spring. We chose them mainly because of good price and the videography we saw. .. What a huge regret. My husband and i are not happy with this company at all. The communication was very poor from the get-go. From engagement photos and not being able to find our photographer to post wedding delayed photo albums. We were pretty disappointed with the videography and photography, we thought they were going to look more professional.
My advice... spend more money, go with a better company that could produce better wedding videos and photos for you.
Focus Production's reply:
Hi Gabby, Thanks for your review to notify us of the difficulties you have been experiencing with our customer service team.
We are very sorry for such destabilizing encounters you have been faced with. One of our strengths is the way we respond to our customers promptly. Therefore, your recent experience is unjustifiable. The album delay was just a matter of customs, that we are working hard on resolving.
I want to use this opportunity to tell you that I am sorry for the difficulties you have encountered as a result of a backlog in our album department in terms of editing + shipping. It is obvious from this incidence that our album department require adequate training for effective delivery.
we're sorry that this issue wasn't brought up in our previous interaction and you left a review instead. If you’ve decided that you don’t want to work through this any further, I totally understand. If that’s the case, please just ignore our reply. Otherwise, could you let me know which part of the product was not as expected?
Once I have a bit more information, I’m happy to help get everything resolved for you.
I really hate that I can't write a positive review on this company, because my interactions with them before and during the wedding day were positive. However, the quality of my wedding video is so far below what anyone would consider acceptable. The camera work in some areas was so shoddy, it was shocking. Also, certain things my parent's speech had pieces missing. That being said, when I initially watched the video and saw that there were issues with the ceremony that needed to be edited, they did fix the issues within weeks. Unfortunately, you can't edit bad camera work like shaking, choppy zooming and panning. There is some great footage there but it boggles my mind how in this day in age, such poor camera work is possible, especially from a company who I know does good work, is highly rated, and whom I paid a large amount of money for. I know they are capable of better, and I feel like I got shortchanged. For these reasons I couldn't possibly recommend this company to anyone else, and I'm pretty embarrassed to show this video to anyone outside my immediate family.
Chrisalla, Married on 27/10/2018
We loved our experience with Focus Production!
We used Focus Production for our Wedding day. From day one they were very professional. On the day of the wedding, Ted (photo) and Vince (video) did an amazing job making us feel comfortable. They were so creative with their photos and videos, it made it so easy for us. During our reception they made sure to take a lot of pictures with our family members and always stayed close and accessible for us. Highly recommend!
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Focus Production Real Weddings
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