Agathe Bernard Photography is a professional wedding photography and videography service based in British Columbia. Agathe Bernard, the owner of the company, is deeply passionate about photography, finding true joy in the documentation of wedding nuptials for clients. She will strive to capture each couple’s celebration with precision and authenticity, leaving them with memories to cherish in the years to come.
Services Offered
Agathe Bernard Photography allows soon-to-be-newlyweds avail of a wide spectrum of photography and videography services. Agathe offers boudoir shoots, engagement sessions, multiple location shoots, and trash-the-dress sessions. She will strive to deliver a convenient experience, operating exclusively on a one-event-per-day policy. Agathe also offers a second photographer and is happy to work additional hours, ensuring that each magical moment is documented. There is an array of final photography items including albums, canvases, digital files, save-the-dates, and thank-you cards.
Agathe was the photographer at our Torino wedding last year and I can’t say enough amazing things about her. She was absolutely fantastic and a pleasure to work with. We love her sense of humor and creativity with our photos. I would highly recommend her for your wedding or any photo shoot for that matter! She was very accommodating, responsive and delivered highlights the next day! We love her!
Sent on 18/12/2019
Marie Sol
· Married on 14/07/2018
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Authenticity at its best
Agathe was great at capturing the moment in a very authentic way, which was the most important thing for us. She made us feel very comfortable. During the ceremony, she was very discrete, so much that we forgot she was there capturing this intimate moment. I was delighted to get pictures of all of our guests as well as the details we did not have time to enjoy on this busy day. We received the images in a timely manner and they are beautiful. I would highly recommend Agathe as your wedding photographer.
Sent on 28/12/2019
Nicole Besler
· Married on 10/08/2019
1.0
Quality of service:
1.0
Responsiveness:
1.0
Value:
1.0
Flexibility:
1.0
Professionalism:
1.0
Biggest regret
The only thing I regret about my wedding, was having Agathe as our photographer. Overall, she was difficult to work with, does not actually provide what she says in her wedding packages, and her photos were nice, but not worth the money or nightmare. First, her wedding “package” included an engagement session/get to know each other which I think is an important component. When we asked her about setting it up, she said it was just something nice she does and doesn’t have to do it. She eventually agreed to do it, but we’d have to drive to wherever and whenever worked for her. She then refused to give us the engagement photos until the ENTIRE contract was paid in FULL well before the date set in our contract and before the wedding itself. The wedding “package” was also to include a usb with all the photos and some good quality prints. All she has sent us was a link to download the photos off her websites, which were of course enormous files and too much for my laptop to handle! I had to borrow my dads computer to download them all because she still won’t send us a usb of them. She also said the prints were just supposed to be a gift….our venue unexpectedly sent us a booklet with photos they took…that’s a gift. The least a photographer could do is send their clients some prints, which shows how little she cares.
Sent on 07/03/2020
Agathe Bernard Photography's reply:
Hello Nicole,
Thanks for reaching out about this, and I’m sorry you’re not fully in love with the photos you received. It’s my goal to make sure you’re 100% pleased with your order, so I want to do everything I can to help. I was under the impression you were satisfied with the images as you wrote this answer during your honeymoon
"Thanks Agathe. We just got back from the island. We had a great time filled with adventure and some luxury! The photos all look wonderful! It’s going to be hard to pick favourites! We will hold off posting until your blog!
Thanks,
Nicole"
And during the shoot you said you really liked the drone images, piano, etc. Cody even said he was so happy before I left.
To begin, can you tell me specifically what’s you dislike about the images? Is it the color, the texture, the way it’s cropped, or something else? Also, what is your ideal scenario as we move forward? Or, if the issues are within my control, would you like me to retouch the images?
Regarding the engagement session, this was always planned we would do one as I value meeting the clients and get them comfortable with the camera. As per our contract states, the location of the shoot was Golden and I went out of my way to meet you in Emerald lake as you had mentioned you loved that location so much and had not been there since you were a child. I did explain that in other circumstances, I usually charge $0.50 for locations that are outside of the contract agreement and I waived that fee because I was going to Calgary that day and it was an opportunity to fulfill your request. I always say for that kind of shoot 2-3 weeks for the photo delivery and I did deliver within 15 days and was not holding the photos "hostage" as mentioned in your review.
I do offer engagement photos as a complimentary session because I have seen how wonderfully it ease people but that fee is not included in the package per say. Most of my colleague charge about the same fee for wedding packages of 10 hours and it does not includes engagement images.
You asked for a change order. First, it was a videographer and that meant I had to secure someone which on very short notice is extremely hard because everyone gets booked so quickly and videographers are rare. I did not hear for a few weeks after this was asked. Then you wanted to secure an extra shoot for the Sunday and in order for me to book the slot, I do request 50% deposit. This happened at the same time as your engagement shoot delivery. I did not get many answers either although you had mentioned the change order would get settled immediately.
Regarding the USB delivery. The contract clearly says that there are no prints or USB included. I took it on me to deliver something tangible, which is something I care for in this era of digital files. I explained that my wooden box supplier was very ill and not getting back to me (still to this day) but I did not want to put pressure as this man is so kind and his products are amazing! I reorder boxes in the new year, along with extra prints and everything was shipped last week. The tracking number is LH092366795US with UPS. If I go the extra mile on delivery and gift something, it is on my own terms. The boxes and images were put together much later than I wished for but like I said there were some critical circumstances.
The files are big because I care for clients to be able to print at the best quality. If you do not have the computer power this is not something I can be responsible for. People expect me to deliver high resolution and that means big files. On a side note most professional photographers would not allow for people to print wherever they want. Many make it mandatory to print via their platform to increase profit. This is not something I do. I also delivered 239 engagement images 1552 wedding images. This is about 3-4 times the amount that typical photographer give back to clients. I believe I sat down for about 5 minutes within 10 hours of work. I really went out of my way to capture your day.
I even ironed your robe because wrinkles are not something I can fix in post. You were subconscious of your shoulder and I carefully masked the marks (again photographer charge retouching fee for that kind of edits and I did not). I tried my best to make you happy.
Shooting weddings is what gives me hope there are good people who meet each other and can live a happy life. This is where I find my strength, capturing these moments of love. I love what I do and I care immensely for my clients to be happy. My clients are always so happy. In retrospect perhaps our styles were not in line. I have received amazing comments for high profile wedding photographer on some images of you.
Best regards,
--
Agathe Bernard
Conversation with client
"Nicole Besler
to Agathe
2019-08-24 (7 months ago)
Ok great thanks!
On Sat, Aug 24, 2019 at 1:41 PM wrote:
Of course! And don’t worry about watermark 💕
Sent from my iPhone
On Aug 24, 2019, at 12:30 PM, Nicole Besler wrote:
Hi Agathe,
I'm wondering if we could use one of the photos for thank you cards? Maybe you can watermark one?
Thanks,
Nicole
On Thu, Aug 22, 2019 at 2:02 PM Nicole Besler wrote:
Thanks Agathe. We just got back from the island. We had a great time filled with adventure and some luxury! The photos all look wonderful! It’s going to be hard to pick favourites! We will hold off posting until your blog!
Thanks,
Nicole
On Tue, Aug 20, 2019 at 12:31 Agathe Bernard wrote:
Hello Nicole and Cody,
I hope you two are having the nicest honeymoon on the island. Please find a gallery of some of my favourite images of your wonderful day:
If you can try to keep these semi-secret, I will be writing a blog post that you can share soon.
Big Hugs,
--
Agathe Bernard
250-581-0042
Revelstoke, BC
uc?id=16b0KiIwZ-IXrwmPKgb1nH8Hi0-GLsGPo&export=download
agathebernardphoto@gmail.com
www.agathebernardphotography.com"
Brittney Simms
· Married on 20/07/2019
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Wedding at RMR
Agathe and her team took some beautiful and stunning shots of our wedding. They were easy to work with and pleasant to be around. They were well organized and got all the shots that we had requested.
Sent on 08/10/2019
Nicole Dong
· Married on 05/02/2014
5.0
Quality of service:
5.0
Responsiveness:
5.0
Value:
5.0
Flexibility:
5.0
Professionalism:
5.0
Fantastic photographer - highly recommend!
Agathe was awesome to work with. We had a destination wedding and so her responsiveness was greatly appreciated. She gets to know you and your style, and adapts based on that, which we found superb. We aren't normally taking photos of ourselves so it can be a bit uncomfortable at first, but she makes it seem really easy. She also does fabulous shots of nature, which I love, and so she is able to merge this natural beauty with the types of photos you're looking for. Would definitely recommend!
Love is life; an amazing experience, passion, swimming in the ocean, that first sip of coffee in the morning, the greeting of my dog after a long day, a kiss on my forehead before I fall asleep. My language of love is taking photographs.
I hold a passion for the world and an eye for the beauty it... Read more
