Reviews for Orly Kahn-Waldman Makeup Artist
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
Awards
-
![Parmis & Julian]()
Parmis J. Sent on 02/10/2025Review for Hair and Makeup services
I truly wish I had a better experience to share, but unfortunately, I was left very disappointed with my wedding day services.
Orly herself is a very sweet person, and I came prepared with a picture and clear explanation of the look I wanted. Sadly, the result was nothing like what I asked for. My acne scars were left uncovered, and the eye makeup was much darker and heavier than I requested. I had asked for a soft, daytime bridal look, but what I received felt more like a dramatic night look. When I tried to express my concerns, instead of adjusting, I was told that this was the look that would “suit me better” based on my dress. It felt like my preferences weren’t really heard, and because I was running out of time, I ended up applying makeup on top just to cover my scars. Unfortunately, that left me with a rushed, unfinished look — dramatic eyes I didn’t want and none of the soft bridal style I had asked for. This caused a lot of stress on an already emotional day, and sadly, it shows in my wedding photos.
My mother-in-law also had her makeup done by Orly and was not satisfied. She had to ask again for adjustments because what she was asking for wasn’t being done. It was frustrating to see her go through the same lack of responsiveness and end up disappointed.
As for hair, the stylist on Orly’s team was kind and did a nice job initially, but within two hours my curls completely fell flat. This was especially frustrating because my hair usually holds curls all day, even with a basic curling iron at home. Despite the professional products and setting, I had to keep fixing it myself throughout the day.
Overall, for the amount I paid, I feel I could have done a better job on my own and avoided a lot of stress. If you are considering this vendor, I strongly recommend scheduling a trial beforehand — I didn’t have that option since I don’t live in Toronto, but if I had, I would have chosen differently. Unfortunately, I cannot recommend this service to other brides.
Orly Kahn-Waldman Makeup Artist's reply:
I’m sorry to hear that you felt this was a negative experience. Please know that I take every client’s satisfaction very seriously. I always ask multiple times if any adjustments are needed, and I do not leave until everyone confirms they are 100% happy with their look.
I do have photos of the makeup, and your scars were not visible. It’s important to note that while makeup can conceal discoloration, it cannot completely remove the appearance of texture. Even with additional layers, texture will remain to some degree. When I asked if you would like to make any changes, you declined.
With so many AI-generated images circulating these days, it can sometimes be challenging to recreate those looks exactly, as they don’t always reflect realistic results or textures achievable with makeup.
Regarding brightening the eyes, I specifically explained that, in my professional opinion, I did not recommend it—but also assured you that I would do whatever made you most comfortable. You chose to leave it as is, and your sister agreed with that decision.
As for your mother-in-law, she too did not request any changes. She asked for more coverage under her eyes. We added that happily. She looked in the mirror, smiled, said thank you and got up. I am always happy to adjust and customize looks, even if I feel a choice may not be ideal for someone’s complexion. My goal is always for my clients to feel confident and beautiful on such an important day.
It’s also important to mention that applying other products on top of the professional makeup can interfere with its performance. Aside from light powder touch-ups, I do not recommend additional products without consulting me first, as this can cause breakdown or issues throughout the day. The results from your professional photos do not reflect our services at that point.
I use only high-quality, professional brands and in over 20 years of experience, I have not encountered this type of concern. I truly wish you had spoken up in the moment so that I could have made adjustments for you, as I never want any client to leave feeling less than perfect. As service providers, we want nothing more than to contribute positively to your wedding day—though of course, we rely on open communication, as we can’t anticipate unspoken concerns.
As for your rating - I am disappointed that you would leave such a review without having said anything to us on your event date. I'd be happy to send you the photos I took which do not show any acne scars.
All of our past brides have left glowing reviews and it speaks volumes for our teams abilities.
-
![Laura]()
Laura Sent on 17/08/2025Friendly, and experienced.
Orly was experienced and efficient. She was able to complete makeup for my 2 brides maids and myself on schedule and demonstrated understanding and flexibility. -
![Cynthia]()
Cynthia Sent on 01/06/2025Excellent Makeup Artist!!
Orly has done my makeup on 2 separate occasions. She was professional, on time, responsive and she did an AMAZING job with my makeup. I got so many compliments and have referred her to many friends who have also been thrilled with her! I HIGHLY recommend Orly and her team!
Are you interested?
Are you interested?