I am incredibly disappointed to say that, based on my experience, I cannot recommend this business.

I hired Britt to do my makeup for my October 2026 wedding in January 2026. I signed a contract with her and paid in full for makeup services for six women. I had also spoken with Britt, and she confirmed I would be able to book my makeup trial at the same time as my engagement photos and other beauty appointments.

In April, I reached out to book my makeup trial. After reaching out multiple times without a response, I was finally informed that Britt and another vendor I had already contracted with had a falling out. I asked if she would still be able to provide services for my wedding, and she confirmed that she would.

Then, less than 12 hours before my scheduled makeup trial, engagement photos, and other pre scheduled appointments, Britt informed me that she needed to cancel because her children were sick. I completely understood, wished her children a speedy recovery, and simply expressed that I was worried about what would happen if she could not make it to my wedding. She responded by saying, "I need you to understand that I take weddings seriously."

Before we even had the opportunity to reschedule my trial, less than a week later Britt messaged me to say that if the other vendor was going to be helping with my wedding, "I will have to step away and cancel my own services." At that point, only four months before my wedding, I requested a full refund, and she agreed in writing that she would honour it.

I appreciate that Britt ultimately agreed to refund me. What I did not appreciate was the amount of time, stress, and effort it took to actually receive anything back.

Over the following weeks, I repeatedly had to follow up asking when the refund would be processed. I even offered to accept a payment plan if that made things easier. Most of the time I either received no response, or was told she was waiting for her husband's paycheck before she could refund me.

A couple of weeks after the cancellation, I followed up again and was told that her policy allowed up to 60 days to process refunds, and that this was supposedly outlined in the contract I had signed. When I reviewed my signed contract and questioned this, Britt later acknowledged that the contract did not contain any 60-day refund clause.
She also told me she was refunding me as a courtesy to be professional and that she wasn't required to according to her contract. She continued to argue that it was inaccurate to characterize the situation as a cancellation on her end because I ultimately chose to proceed with the other vendor, as I had not met Britt, and Britt had rendered no services to me. The other Vendor was also fully prepaid, available and provided services already at a trial.

Regardless of how she viewed the situation, she had informed me that she would be stepping away from my wedding if the other vendor was present, she did not provide any services, and she had already agreed in writing to refund me in full.

In the end, it took over 64 days for me to receive half of the refund that was promised, which she essentially refused to return the remainder of due to her inability to reconcile her payment documents, and told me she needed to figure out what else she owed me, "if any". I had sent her documentation and evidence to provide that I had sent her two etransfers. Ultimately, Britt Dawson Beauty (Aka Britt Dawson/Britt Monk) did not refund the remaining amount of $304.92 to me.

I only received any refund after sending Britt Dawson a formal demand letter informing her that I would proceed with legal action if payment was not received by the deadline I had provided.

Receiving half of my own money back only two months before my wedding, after months of follow-ups and only after I was forced to take that step, created unnecessary stress during what should have been an exciting time.

I am writing this review because, as a consumer, I believe other brides and future clients deserve to know about my experience before making the decision to book. Consumers have the right to leave truthful and factual reviews based on their own experiences, and everything I have written here is an accurate account of mine. I have evidence of a contract, a promise of a full refund, and months of delays, excuses and an unprofessional and defensive attitude. On more than one occasion, she reminded me that she only refunded me anything, as a courtesy, as a professional favour and that she did not need to. Keeping in mind that I never once met Britt Dawson, and never once was able to render any services with her.

I was genuinely disappointed with how this situation unfolded. I had originally chosen Britt because I really liked her makeup style and was excited to have her be part of my wedding experience. Unfortunately, the way this entire situation was handled overshadowed that, and I cannot recommend this business based on my experience.

Please note, nothing in this review is defamation, slander, or harassment. I do have evidence to provide that each statement in this review is completely true and undeniable. My wedding has passed, and it has been over 131 days since Britt Dawson Beauty cancelled services with me, and to date, I have not recieved the remainder of my refund, nor any further communications with Britt Dawson.

A bridal party I was part of hired Britt for makeup and hairstyling for a wedding on September 5th. We were required to pay 50% upfront, totaling $1,186.66, which we paid in full.

Months later, issues arose with the hairstylist regarding payment. Despite the bridal party having fulfilled our financial obligation, Britt ultimately cancelled on us and advised that our refund would be issued 60 days after her cancellation notice.

That deadline has now passed. Despite multiple follow-ups, we have received excuses, delays, and no refund. Meanwhile, Britt remains active online booking and posting about new brides and events, while continuing to ignore our outstanding refund.

We are still owed $1,186.66.