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Weddings

Reviews for Bunches Direct Canada

Bunches Direct Canada

Bunches Direct Canada

Ottawa, Ontario
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Reviews

4.2 out of 5 rating
440 reviews
  • Quality of service
    4.1 out of 5 rating
  • Response time
    4.2 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    4.2 out of 5 rating
  • Flexibility
    4.1 out of 5 rating
67% Recommended by couples
  • Samantha
    Samantha S. Sent on 10/10/2023
    4.8 out of 5 rating
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    Very good!

    Our Flowers were absolutely beautiful!
    Throughout the night they started browning, which is to be expected. One of our boutonnières was missing a rose, and the other was missing baby’s breath. However, they were beautiful regardless.
  • L
    Laurette B. Sent on 24/10/2022
    1 out of 5 rating
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    Terrible products and service

    I spent approximately $2000 on flowers and could only use less than half due to poor quality. This created such a stressful time - as mother of the bride I was beyond upset.
  • Trinh
    Trinh Sent on 18/07/2022
    1 out of 5 rating
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    Brides WORST nightmare!!! Unapologetic even knowing it ruined part of the wedding as had no bouquet for pictures that’s suppose to be a memory 4 life

    Bouquet and boutonniere came wilted brown with five flower petals detached and all the greens were wilted and limp. Called immediately several times leaving messages and emailing with stall tactics of response stating needed pictures; although sent several pictures of the bouquet upon arrival was told to “should’ve bounced back when put in water”;FYI there’s no such thing as reverse dehydration osmosis”! Spent over $200 & was not only NOT given an apology but $34.00 with again directions of putting wilted flowers than should have never been in the first place in water; bc on days of wedding you have all the time in the world! WTF ! Such a scam!!!!!!!
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  • Bryn
    Bryn C. Sent on 17/06/2022
    1.2 out of 5 rating
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    Poor customer service- flowers never arrived

    I WOULD NOT recommend ordering your flowers from Bunches Direct! I ordered flowers to be delivered on a Wednesday for my Saturday wedding- I was told that ordering 2-3 days before gives an opportunity to correct the order if it is wrong or does not arrive. When it did not arrive on the Wednesday, I contacted BD and was told to wait another day. When the flowers still did not arrive (a Purolator issue, not BD directly), I had to go and get new flowers, as there was not ample time to have them re-shipped. When I contacted BD, they were unhelpful, sending me emails such as "I wish I could drive them to you myself :(". A good sentiment, but not helpful. When I requested a refund over email, BD stopped answering me. When I called BD, I was told that a refund would be issued as soon as they filed a claim with Purolator. Over 2 weeks went by and I did not hear from BD. I called again, and was then issued a refund. Their customer service is slow, unhelpful, and quite stressful to deal with!
  • Jessica
    Jessica Sent on 27/09/2021
    4 out of 5 rating
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    good flowers for a DIY wedding

    Delivery and quality was great. I ordered ranunculus which turns out to be an extremely delicate/frail flower. I wish when I had my phone consultation that that was explained to me because a lot of the flowers did not make it to the wedding. The roses were beautiful and all the greenery was perfect! I had a lot left over :)
  • J
    Jessica S. Sent on 06/09/2021
    5 out of 5 rating
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    Very pretty

    I only saw my flowers the day of my wedding but they were so beautiful, got lots of compliments
  • J
    Jennifer F. Sent on 04/02/2021
    5 out of 5 rating
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    Excellent product

    I ordered 70 white roses for my mothers 70th birthday and they were delivered beautifully and on time. Very happy and plan to order in bulk for my wedding.
  • AlyFedyk
    Aly F. Sent on 29/09/2020
    5 out of 5 rating
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    Great Service

    This way by far the easiest and cheapest way to get flowers for my wedding. I’m personally not that picky so the wedding package and some additional bulk flowers were all we needed.
    They were delivered directly to our door and looked great. They even called me directly regarding a 1 day shipping delay even though it was clearly noted in the website.
  • Elaine
    Elaine G. Sent on 12/08/2020
    1 out of 5 rating
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    Horrible Waste of Money

    If only we can give this vendor a zero!!! Please do not order from them, just save your money! They delivered the flowers tighly packed in one box, the calla lily are packed at the bottom of the box. It all came out bruised and withered. They refused to refund my money eventhough I sent them the pictures right away. It is very unacceptable!!! This company is a scam!

    Bunches Direct Canada's reply:

    We would like to apologize for this experience. Calla lilies are very fragile flowers yet love their water, and at times, further destinations for delivery cause partial damage. Since then, solution was offered & rectified for you.
  • C
    Chelsea S. Sent on 15/07/2020
    1 out of 5 rating
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    Scam! Search other reviews first, there are hundreds of disgruntled customers out there

    Ordered roses that were not delivered on time, and were delivered in terrible condition. I called same day and was told to follow care instructions so I did. They did not perk up and 3 days later (when they were supposed to be delivered and 3 days before my event) all the flowers were dead despite the care instructions I followed to a tee. I have made many complaints by email and they won't pick up my calls anymore, they have no interest in even providing cutomer service never mind a refund. This company is a scam, the more I looked into it after, I realized that everyone was saying this and I missed it because the company tries to hide it. It is my fault that I didn't look at more reviews, don't make the same mistake. You will not be happy with your decision to order from Bunches Direct.

    Bunches Direct Canada's reply:

    Good afternoon Chelsea,
    Despite our hundreds of happy customers each week, clearly your shipment was effected negatively by our courier. Each flower is checked prior to shipment, thus, only way for such a result as per your picture is if they experienced extreme heat and/or dehydration. Trust this matter was solved applicably since for you.
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