Best for Bride Hamilton
865 Upper James St L9C 3A3 Hamilton (Ontario) Map
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Reviews for Best for Bride Hamilton

4.4 out of 5.0
  • Quality of service 4.4
  • Professionalism 4.4
  • Flexibility 4.4
  • Value 4.5
  • Response time 4.5

Awards

16
Order by:
  • Stephanie

    Stephanie Parry · Getting married on 20 of March of 2021

    1.8
    • Quality of service:
      3.0
    • Responsiveness:
      3.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    Terrible Experience

    I went in for a quick browse around to see what was out there and pricing and such as I have very little idea on what I want but have a lot of time date wise before the wedding but not a lot of free time so I'm using time wisely.

    As i entered the store I asked if I was okay to browse and was met with a confused sales lady who was reluctant to allow me. She informed me that renovations were going on but the dresses were all out, she explained the weird colored ribbon pricing sign and that the dresses were laid out by style. as I browsed i couldn't find ribbons on a lot of dresses or any prices to be honest. After about 15 mins she asked me how i was doing, asked me questions and was very snippy with her answers, informing me that I was shopping way to early, despite me telling her that I was just looking at style ideas so that I could see what was really out there before I began making appointments.

    A lot of the dresses on the sample racks had foundation stains, and sweat marks on the under arms or looked dirty and damaged. Very off putting. i tried to browse the clearance rack but they were all shoved together and very hard to look through. The whole experience was not inviting at all. The women "helping" never once offered a card for me to keep them in mind when i began shopping and i felt they wanted me out the store. I would also point out the store was dead and it was around 12 on a Tuesday, I went to Davids Bridal and had far better experience was lovely staff.

    The staff here need to learn customer service and that different customers may have different needs. Not everyone knows what they want or has all the time in the world to plan the "perfect" wedding.

    I will not be returning here.

    Sent on 10/11/2019
  • H

    Heather · Getting married on 28 of November of 2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best Experience

    A friend of mine went to Best for Brides in Toronto so I was excited for a similar experience in Hamilton where I live.

    The shop is very cosy and accommodated my grandmother (walker), mother, aunt, and MOH.

    Elina was so helpful in helping me pick out dresses and getting me in them. She was very patient and picked some real winners for me!

    With just one trip I found THE dress that looked amazing AND was in my price range.

    I had another apt at David’s Bridal but the vibe and dresses just weren’t the same. Cancelled my apt and went back to put the deposit at Best for Brides.

    Highly recommend for Brides looking for a custom fitting experience.

    Sent on 17/11/2019
  • Olivia

    Olivia · Getting married on 29 of August of 2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing Experience!

    I went to Best for Bride Hamilton as my first shop to look for a wedding dress and two short hours later I had the perfect dress! They have a very large selection of gowns and I didn't feel like I needed to look anywhere else because of this. Felicia was extremely helpful and quickly picked up on the styles and dress types that were my favourite and ended up bringing me the dress I chose to get married in! Her attention to the details of what I liked was extremely helpful and she easily came up with custom additions to certain dresses that would make it more my style. The service was great, especially the one on one attention, and I never felt pressured into anything I didn't like. Thank you so much to the Best for Bride team, specifically Felicia, for making my experience so easy and enjoyable! I can't wait to get married in the dress of my dreams!

    Sent on 03/01/2020
  • H

    Heather Wilson · Getting married on 28 of January of 2020

    4.8
    • Quality of service:
      4.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Happy with the whole service

    The quality of products and prices are excellent. I got a beautiful big size wedding dress here and was happy with the whole service that I've received.

    Sent on 27/11/2019
  • D

    David Birkner · Getting married on 25 of January of 2020

    1.4
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      3.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    The manager of the Hamilton location made my fiance cry multiple times

    The manager at the Hamilton location (Martella L) is incredibly disrespectful, rude and unprofessional. She repeatedly insulted my fiance and got frustrated when she didnt say yes to a dress within the first hour.
    My fiance was told to re-evaluate why she is getting married and that she shouldnt get married because it's for the wrong reasons - as if she knows us or our relationship at all.
    She got mad at my fiance for wanted to take pictures of the dress, and said "shes not a model, she is a bride" (my fiance wanted to show her friend from out of town pictures of the dresses she was trying on)

    I can go on and on, the service my fiance received was absolutely unacceptable and I could not be more angry or dissatisfied with the service from this store.
    If you are reading this before shopping I strongly urge you to "re-evaluate" where you shop for your wedding dress.
    A bride should not be rushed out of a store crying because of comments made to her while shopping.
    If you do, avoid Martella at all cost.

    Sent on 13/09/2019
  • A

    Amelle Hendrisia · Married on 14 of January of 2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excellent service

    They provide excellent service and price. I got the right wedding gown for my special day and it's super beautiful. Love it.

    Sent on 24/10/2019
  • P

    Pamela Stiles · Married on 30 of December of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I got the best service

    They are our life saver. I have visited 3 other bridal stores in the area and not find the right dress for my wedding day. Then I met this store. I got the best service, price and dress too.

    Sent on 17/12/2019
  • N

    Nicole Yates · Married on 22 of November of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Was satisfied with its quality

    It's nice to be here. All people here was caring and professional. I bought a wedding gown from here and was satisfied with its quality.

    Sent on 30/10/2019
  • Neija

    Neija Xapier · Married on 13 of November of 2019

    4.0
    • Quality of service:
      4.0
    • Responsiveness:
      4.0
    • Value:
      4.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Great service and price

    Great service and price. Their wedding gowns selection are also great. Everything about this store is great!

    Sent on 04/10/2019
  • L

    Linotte Asane · Married on 03 of July of 2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Quality and stylist

    I'm falling in love with my wedding dress at the first time I saw it on Best for Bride. It was quality and stylist. I really thankful for it.

    Sent on 23/09/2019
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