Reviews for Platinum Entertainment Solutions

Reviews

+2 User photos

• Kat Sent on 19/04/2024
  3.8 out of 5 rating

  3.8
  • Quality of service
    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    3.0 out of 5 rating
    3.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Professional in Planning but Poorer in Execution.

  We recently used Platinum for our wedding celebration two weeks ago. During the planning process they were courteous, responsive, flexible and professional, which we truly appreciated. We hired them for their MC, DJ, lighting, slideshow and photobooth services. We worked specifically with Joe B, Lui and Tony.
  
  From the guests perspectives we feel they did a great job! Lui, our MC, was flexible with changes in order of events on the night of. He continuously checked in with us and our guests to make sure that things were going smoothly and we were prepared for the next part of the night. Tony, our DJ, also did a great job sticking to our "requested" song list, played most of what we had requested and kept the theme the whole night. He honored the requests of our guests and kept the party going on the dancefloor. The guests also had a great time with the photobooth!
  
  Unfortunately, from a host's perspective there were a few major errors. One repetitive error was the recurrent mispronunciation of my name, despite addressing this in multiple ways over the planning process and again on the evening of our celebration after it happened the first time. To hear my name repeatedly mispronounced on our special night, was embarrassing and frankly VERY disappointing. Additionally, we were continuously referred to as "newlyweds" despite Platinum's knowledge of us being married many years ago (this was COVID postponement reception/celebration). Lastly, there were a few specific songs that we had requested be played fully through due to their special meaning to us and this was not honoured despite being assured otherwise.
  
  We have been in contact with Platinum since our celebration to discuss the above feedback, however they have still yet to respond to us which is also disappointing. We hope that Platinum will be more sensitive to the instructions and the needs of the hosts in the future and will take this feedback for improvement in a positive manner.

  We recently used Platinum for our wedding celebration two weeks ago. During the planning process they were courteous, responsive, flexible and professional, which we truly appreciated. We hired them for their MC, DJ, lighting, slideshow and photobooth services. We worked specifically with Joe B, Lui and Tony.
  
  From the guests perspectives we feel they did a great job! Lui, our MC, was flexible with changes in order of events on the night of. He continuously checked in with us and our guests to make sure that things were going smoothly and we were prepared for the next part of the night. Tony, our DJ, also did a great job sticking to our "requested" song list, played most of what we had requested and kept the theme the whole night. He honored the requests of our guests and kept the party going on the dancefloor. The guests also had a great time with the photobooth!
  
  Unfortunately, from a host's perspective there were a few major errors. One repetitive error was the recurrent mispronunciation of my name, despite addressing this in multiple ways over the planning process and again on the evening of our celebration after it happened the first time. To hear my name repeatedly mispronounced on our special night, was embarrassing and frankly VERY disappointing. Additionally, we were continuously referred to as "newlyweds" despite Platinum's knowledge of us being married many years ago (this was COVID postponement reception/celebration). Lastly, there were a few specific songs that we had requested be played fully through due to their special meaning to us and this was not honoured despite being assured otherwise.
  
  We have been in contact with Platinum since our celebration to discuss the above feedback, however they have still yet to respond to us which is also disappointing. We hope that Platinum will be more sensitive to the instructions and the needs of the hosts in the future and will take this feedback for improvement in a positive manner.
• Rachel G. Sent on 19/01/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  No Fuss All in One Service

  What a dream! They were our MC, DJ and photo booth providers. Great service and no stress — they got your event!

  What a dream! They were our MC, DJ and photo booth providers. Great service and no stress — they got your event!
• Liana R. Sent on 14/10/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Great company to have at our wedding!

  Great experience! Joe and the whole team - Alex, our MC and Big Pep, our DJ were great. Super responsive and accommodating for our wedding. Made the day perfect.

  Great experience! Joe and the whole team - Alex, our MC and Big Pep, our DJ were great. Super responsive and accommodating for our wedding. Made the day perfect.
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• Stefanie Sent on 19/09/2021
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Thank you Platinum!!

  We used Platinum Entertainment for our wedding that happened in September 2021. We worked with them throughout the pandemic as our wedding date was constantly changing and they were always so accommodating and flexible. Joe is amazing, he really cares for his clients and ran through everything with us a week before providing us with guidance on things we were unsure of. We definitely felt confident leaving the entertainment piece in their hands!
  
  On day of our DJ Tony, and MC Bruno were the BEST!! The MC did a quick check-in with me beforehand to review itinerary and see if we wanted to change anything (which we did end up changing a few things upon is suggestions - thanks Bruno!). They were lively, kept the crowd entertained, and it honestly felt like they were guests at our wedding. So friendly and AMAZING at their jobs.
  
  We also used their Photo Booth which was so much fun and a nice addition for our guests. The photographer was really nice and captured some really fun photos for us (thank you!) Totally suggest this addition as the guests loved it.
  
  Thank you Platinum Team! You guys are AMAZING!!

  We used Platinum Entertainment for our wedding that happened in September 2021. We worked with them throughout the pandemic as our wedding date was constantly changing and they were always so accommodating and flexible. Joe is amazing, he really cares for his clients and ran through everything with us a week before providing us with guidance on things we were unsure of. We definitely felt confident leaving the entertainment piece in their hands!
  
  On day of our DJ Tony, and MC Bruno were the BEST!! The MC did a quick check-in with me beforehand to review itinerary and see if we wanted to change anything (which we did end up changing a few things upon is suggestions - thanks Bruno!). They were lively, kept the crowd entertained, and it honestly felt like they were guests at our wedding. So friendly and AMAZING at their jobs.
  
  We also used their Photo Booth which was so much fun and a nice addition for our guests. The photographer was really nice and captured some really fun photos for us (thank you!) Totally suggest this addition as the guests loved it.
  
  Thank you Platinum Team! You guys are AMAZING!!

  Platinum Entertainment Solutions's reply:

  Hi Stefanie,
  Thank you for your kind words. It was our pleasure to be part of your special day. Wishing you both all the best!
  Thank you,
  Joe
• Chantelle V. Sent on 31/12/2020
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0
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    1.0 out of 5 rating
    1.0

  Poor Experience

  We booked Platinum Entertainment as they are affiliated with The Doctor's House. Met with Joe for initial consultation who was great, very friendly. I'm sure their services would have been great, however their lack of professionalism was disappointing, hand in hand with The Doctor's House. Platinum Entertainment reached out to us instantly when we canceled with The Doctor's House with a cancellation contract. When I explained we would be needing them for a backyard ceremony (after learning they were also unwilling to return the measly $1700 deposit), they said it would be absolutely no problem. Closer to the date, I emailed three separate times asking for a copy of our contract. Either no reply, or a reply after a couple weeks "sorry things are crazy around here, get back to you shortly". Nobody got back to us. Our wedding came and went, no follow up to even to ask what in-home services we were interested in. Doesn't instill confidence in clientele when emails can't even be replied to. Emailed a couple weeks after the wedding and were told again that deposits were non-refundable, even though no services were rendered. They still haven't provide a copy of the contract.

  We booked Platinum Entertainment as they are affiliated with The Doctor's House. Met with Joe for initial consultation who was great, very friendly. I'm sure their services would have been great, however their lack of professionalism was disappointing, hand in hand with The Doctor's House. Platinum Entertainment reached out to us instantly when we canceled with The Doctor's House with a cancellation contract. When I explained we would be needing them for a backyard ceremony (after learning they were also unwilling to return the measly $1700 deposit), they said it would be absolutely no problem. Closer to the date, I emailed three separate times asking for a copy of our contract. Either no reply, or a reply after a couple weeks "sorry things are crazy around here, get back to you shortly". Nobody got back to us. Our wedding came and went, no follow up to even to ask what in-home services we were interested in. Doesn't instill confidence in clientele when emails can't even be replied to. Emailed a couple weeks after the wedding and were told again that deposits were non-refundable, even though no services were rendered. They still haven't provide a copy of the contract.

  Platinum Entertainment Solutions's reply:

  Hi Chantelle, As per the agreement the deposits are non refundable and yes, you had to cancel your wedding due to the pandemic. On August 18th, we issued you a credit voucher for the full amount of your deposit to be used for up to 2 years from your original wedding date. You did not contact us to book another service for another date. Your emails were requesting a copy of the agreement, which I apologize for not getting back in a timely manor. But, with all due respect you were given a copy upon booking. As mentioned you have received a credit voucher which you are able to use for 2 years from your original reception date. If you have any further questions, please contact me. Thank you, Joe
• Maggie Sent on 18/12/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing DJ and lighting!

  The team was very helpful all through our planning process, even with an online easy to use itinerary and communication tool.
  Tony. Was the BEST DJ, totally read the crowd and kept everyone on the dancefloor all night long!

  The team was very helpful all through our planning process, even with an online easy to use itinerary and communication tool.
  Tony. Was the BEST DJ, totally read the crowd and kept everyone on the dancefloor all night long!
• Bronwyn Sent on 21/11/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  extremely accommodating!

  The team at Platinum is amazing - first the office manager being on top of EVERYTHING and i would send her an email to add or subtract something and I would have the invoice within hours. We met with Lui to go over our entire entertainment package and he was able to translate our 'no cheesy songs' ask without hesitation. the dj and the MC kept the evening going and easily gauged the room to determine next songs. 100% recommend

  The team at Platinum is amazing - first the office manager being on top of EVERYTHING and i would send her an email to add or subtract something and I would have the invoice within hours. We met with Lui to go over our entire entertainment package and he was able to translate our 'no cheesy songs' ask without hesitation. the dj and the MC kept the evening going and easily gauged the room to determine next songs. 100% recommend
• Doris T. Sent on 01/10/2019
  3.2 out of 5 rating

  3.2
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Response time
    4.0 out of 5 rating
    4.0
  • Professionalism
    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0

  Mostly good service

  We went with Platinum Entertainment because they were the preferred audio/visual company for The Doctor's House. DJ Wilson was very good and professional, and did an excellent job at playing to the crowd's desires. Our string lights were set up beautifully, as was the riser for the sweetheart table. However, they forgot to set up our uplights at the sides of the room and we're still waiting for them to get back to us on a refund for that.
  
  Overall, the DJ was pretty great while everything else was just good. We probably wouldn't necessarily jump at the chance to work with them again though.

  We went with Platinum Entertainment because they were the preferred audio/visual company for The Doctor's House. DJ Wilson was very good and professional, and did an excellent job at playing to the crowd's desires. Our string lights were set up beautifully, as was the riser for the sweetheart table. However, they forgot to set up our uplights at the sides of the room and we're still waiting for them to get back to us on a refund for that.
  
  Overall, the DJ was pretty great while everything else was just good. We probably wouldn't necessarily jump at the chance to work with them again though.
• Rebecca Sent on 10/09/2019
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing experiece

  We loved working with them! They listened to all of our requests and made the entire process so smooth! Would highly recommend

  We loved working with them! They listened to all of our requests and made the entire process so smooth! Would highly recommend
• Nelly N. Sent on 08/08/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Response time
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Amazing DJ and Mc services!

  We were recommended Platinum Entertainment Solutions by our wedding venue The Doctor's House and we are so happy we ended up hiring them to MC and DJ our wedding. From the minute we hired them, they contacted us and directed us to their website which is extremely helpful, keeps you organized and allows you to provide input on the reception itinerary and the music playlist. I really liked how we could select songs for different categories/times of the evenings (ie., cocktail, dinner, after dinner, must play songs, do not play, ethnic songs, etc.). When we met, Lui was very down to earth and really cared about making our event a success. He mentioned suggestions to make the reception go more smoothly based on his years of experience in the wedding industry. Yolanda was also helpful in answering my phone calls about last minute questions. Fab the MC was very energetic and well spoken and hyped up the crowd. Wilson was an amazing DJ and took our playlist, mixed it up creatively, and knew when to play which songs at the perfect time. We saw so many people jamming and dancing on the dance floor! All in all, we would definitely recommend this company to anyone celebrating a special event! Thank you again!

  We were recommended Platinum Entertainment Solutions by our wedding venue The Doctor's House and we are so happy we ended up hiring them to MC and DJ our wedding. From the minute we hired them, they contacted us and directed us to their website which is extremely helpful, keeps you organized and allows you to provide input on the reception itinerary and the music playlist. I really liked how we could select songs for different categories/times of the evenings (ie., cocktail, dinner, after dinner, must play songs, do not play, ethnic songs, etc.). When we met, Lui was very down to earth and really cared about making our event a success. He mentioned suggestions to make the reception go more smoothly based on his years of experience in the wedding industry. Yolanda was also helpful in answering my phone calls about last minute questions. Fab the MC was very energetic and well spoken and hyped up the crowd. Wilson was an amazing DJ and took our playlist, mixed it up creatively, and knew when to play which songs at the perfect time. We saw so many people jamming and dancing on the dance floor! All in all, we would definitely recommend this company to anyone celebrating a special event! Thank you again!

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