Quality of service4.7
Emma, Married on 09/09/2017
I am not exactly sure what to say, since day 1 of the planning process DJ mastermix was amazing. They are usually very quick to respond to any inquiries or questions that I had. When I was looking for a DJ, they were very easy to talk to, and I felt comfortable doing so. It was the same when we had our planning meeting a couple weeks before the wedding. On the day of the wedding, everything went off without a hitch. The sound was great, it was loud when it needed to be (during the speeches), and it was not completely over bearing during the dance when the music was playing, to allow for me to talk to my guests. The DJ dressed professionally, and i was impressed with how professional the equipment looked as well. Everybody was dancing all night, and the DJ played all of my requested songs. I would not hesitate to hire DJ Mastermix again.
Ashley & Adam, Married on 02/09/2017
Amazing to work with! Very thorough, proffessional, kind, great overall personality. Upbeat and friendly. Offered great suggestions. Kept us on schedule and did what we wanted. . Saved our day literally! Was amazing! Could not have asked for anything better! Not one single complaint.
Melissa, Married on 26/08/2017
Planning a wedding on your own is daunting. Working with Mike was so easy, he was so professional, very responsive and even asked us questions we never thought about asking ourselves. Day of went without any issues at all.
Thank you Melissa for your kind words. DJ Matt had a great time at your wedding and we are honored you allowed DJ MasterMix to be part of your day. Yes planning a wedding can be scary and you allowed Mike to help you with your planning and give you suggestions and answer any questions you had.
Thank you for allowing DJ MasterMix to be part of your Music memories.
Angela Rankin, Married on 19/08/2017
It’s been about a month since our wedding and we’re still trying to get some resolution from DJ Mastermix. Emails and phone calls are either ignored or curtly responded. I wanted to speak with Mike directly but haven’t been able to. They requested an email with feedback and below is what I sent on Aug. 25th. There has been no acknowledgment of it so I feel like I’m just going to get jerked around. They’ve been unprofessional. I get the impression that perhaps Mike’s significant other may be possibly in charge of the communications based on some of the commits made in emails (stressing that Mike needs family time…….which is weird, we weren’t preventing Mike from being with his family we wanted to set up time to talk). I’m happy to share our communication with anyone who wants.
This is a long review. Below is the unanswered list of issues we had with our DJ and what I sent to Mike. Maybe if we had’ve had Mike DJ for us and not his employee it would’ve been better. Mike, when we met him seemed knowledgeable and professional. But now the way he’s handled our complaints after speaks otherwise.
I wouldn’t take the chance for your wedding hiring DJ mastermix because you could end up getting the DJ we got and then after if you try to complain you will be largely ignored.
Here are the many issues of the day:
-during cocktail hour Gord (the DJ) came in and introduced himself to Simon and I in the back bridal room. That part was good. He said he had Simon's song (the Simple Simon Say from 1968) and Gangnum style ready and our Anvil song, and seemed friendly. He then said he was going to introduce the wedding party, not the MC's because the MC's had something they wanted to do. That was fine with me. So, he was going to do the introduction and then we would come in and then the MC's would do the housekeeping speech and then grace and dinner. Sounded good. However, he should've gotten the correct order of the wedding party entrance from the MC's. He completely forgot to announce the ring bearers and called one of the groomsmen out with the flower girls. Kandas (Hawkridge's wedding coordinator) had to grab one of the ring bearers and wave at Gord so he could see them and introduce them. This is not a huge deal and we were laughing but we had to rearrange the kids around at the last minute and change what the little kids had practiced which made the ring bearers nervous. If this was the only hiccup of the night it wouldn't have been a big deal, but it just adds to the list.
-also during the cocktail hour when Gord was in the back introducing himself I mentioned the trivia and it's funny cause he seemed hesitant, not excited to do it. I explained we wanted the trivia and then I said to him that it just occurred to me that we had two paraplegics as guests, so I asked him if our guests could just raise their hands instead. He said no, because how would he see people's hand? I said "well you're just doing one side of the room at a time right?" and he said it was fine he would just tell the guests that only one person from the table needs to stand. I said okay...not really thinking...I should've insisted he go with raising hands but I was nervous and still reeling from all the excitement. Well, apparently when Gord went back into the reception room and was explaining the trivia game to the guest to kinda kill time before the wedding entrance his comments were pretty rude. I didn't hear them as I wasn't in the room, this is what others told me. First, he made the comment that it wasn't his idea for the trivia and made it seem like he didn't even want to do it but then he made a comment that "not everyone here can't stand so..."!!! Which couple people told me they found rude but my mom, when she heard, was pretty offended (it was her late brother, my uncle, who passed away last July and has been in a wheelchair all my life, it's his buddies who were invited that were in wheelchairs so my mom was especially embarrassed by the comment.) He also apparently made a comment that the trivia wasn't his idea like he didn't want to do it and it was lame. Which is ironic because it wasn't our original idea either but we're excited after you explained it to us
-then after we were sitting down to eat, Gord comes to Simon and I and says he's just going to call 2 tables at a time for the buffet and not do trivia. And I said no we want to trivia, we've told people, people are excited! It was what we've had planned. Gord said "well I didn't print the trivia off" so he couldn't walk around with a mic and read the trivia, he'd have to stay by his computer and read off questions. And I'm thinking I can't deal with this, I'm still wound up from the day and people are trying to come and talk to me and get our attention and here's this guy changing things and stressing me out. I said no I wanted the trivia. So he did it and it was a disaster! He didn't explain it well, he didn't do one side of the room at a time, he was running around getting answers, people were standing up and never being called upon. I stopped eating so I could watch the floor trying to help find tables standing first. Simon's grandmother's table stood up first for one question and the whole wedding party was pointing to the table and telling Gord to pick THIS table and he was trying to say it was a tie with another table and we were like "no just pick this table!" Some tables just ending up going up to the buffet on their own. At one point he said into the microphone "I'll just go with what the bride says" which I think was a joke but it came out rude. Just a disaster, I wasn't impressed. You made it seem like so much fun and a great idea and I was excited and told people about it and then it was just a sloppy mess.
-THEN Simon's grandmother tripped over the DJ's speaker! She went down and her food went flying. She was hurt and embarrassed. Of all the people to trip over it had to be Simon's 90 something-year-old grandmother. Apparently, Gord was pretty rude to Kandas too. She came up to me and Simon cause she felt horrible and told us that Gord refused to move the speaker and was rude to her. She put a staff member in front of the speaker to prevent anyone else hurting themselves. His grandmother was hurt and was extremely embarrassed, one of our groomsmen is a paramedic and gave her some medicine and said she should go home and checked in on her the next day. As of Sunday, she was still in bed and unfortunately, she missed the dinner and speeches. I know accidents happen but his response to Kandas was unprofessional. THEN he made a comment over the mic telling people to watch out for the speaker, which embarrassed Simon's grandmother more.
-after dinner, my MC announced the 15-minute break. I reminded him that the cake was to be cut then too. So he went to Gord and asked him to mention the cake cutting. Simon and I waited by the cake, waiting to cut for the song to come on and when it didn't we sent a friend to go and ask Gord to start the Cake song. He did but we were pretty much done cutting the cake. When I went to get some plates for the cake he made some defensive comment about not being ready or something like it was our fault and honestly, I just didn't want to hear it. It was just stressing me out.
-then during the break, I could see him talking to my MC and my MC was getting upset and I asked what's going on. My MC said Gord wanted to change the order of the shoe game, speeches, first dance and father daughter dance. My MC was trying to say no and when I heard it too I said NO. He tried to tell me why he wanted to change it and I was trying to explain that I didn't want the order changed because this was how we organized it. We wanted to get people sitting for the game and then ready for the speeches and then Simon and I practiced our first dance from starting at the podium and my father daughter dance included the wedding party so I didn't want to have the order change and do the dancing before the speeches and have to get everyone to sit back down after the dance. Him asking to change it was just stressing me out and pissing me off.
-next after Simon and I finished our speech we were hoping to have "Sweet Child" start right away and we had planned to use the intro of the song to walk from the podium. Instead, Gord left his spot and came and got the mic we were holding and when I saw him I said "What about the first dance?" and he just waved me off but then didn't start the music until Simon and I had gone out on to the dance floor and waited
- also Gord played Gangnam style at one point and I went up to him and said "Hey this song was supposed to be played for Simon and the kids!" and he said "Oh no I knew this song was for something!" and was asking what other song I would like and said I don't care what you play, just play a fun song, by this point I didn't even want to talk to him. THEN when he did call Simon and the kids up to dance he played a different Simon song (not the 1968 one I requested), none of the kids knew it, they knew the 1968 one, which I specified in an email and forms. And he played this random song after. The kids danced but it was supposed to be a song Simon and his cousin know together
-for generation song, there were two couples left dancing and at 40 years he just starts counting 40? 41? 42? 43? 44? got to 50 and said okay what is it? I couldn't hear from where I was standing but think they were 56 and 60 years married. Then Gord just said okay well it's long congrats and they just walk off, while Simon and I were waiting on the side of the dance floor to go back on for advice but he never asked them. So, we missed out on that
-as for the dedications, he only dedicated one of the songs and he didn't even play Simon's parent's song "For My Lady" even though we got it specifically downloaded and gave it to you on the USB
-no chicken dance
I will say our guests are great and still got up and danced and requested songs but Simon and I were pissed and he just stressed me out whenever I talked to him.
Cari-Lyn, Married on 29/07/2017
Oh my god! DJ master mix was absolutely the best!! They also were our master of ceremony and Kurtis did fantastic. Very professional, kind, and flexible. We only chose the main songs for our wedding and DJ master mix did the rest! They got the party started and kept it going all night! We would definitely recommend them to EVERYONE!
From Cari-lyn & Adam Reid
Erin Warwick, Married on 07/01/2017
DJ MasterMix was fantastic to work with! From day one, I never had to worry about anything. I was able to meet with them and discuss my needs and they were super helpful in aiding me with resources and suggestions and extremely flexible throughout, and even with last minute day of changes.
The music was GREAT and everyone had a fantastic time!
Thank you Erin and Mark for allowing the team at DJ MasterMix to be party of your wedding at the beautiful historical Loblaw Homestead - Stevenson Farms B & B. We had a great time and we are truly blessed that you let us share in your day.
Sondra Cholodny, Married on 05/11/2016
From the day we met Michael at Dj Mastermix to the end of our wedding day, we were more than thrilled with everything he did for us to make our day the most perfect day ever!! I honestly don't think our wedding would have been as perfect without him. He did so much to make sure us and the kids were all organized and knew what to do. Our ceremony was outside and the sound was great. The guests all had a great time and it was nice to see both the kids and adults having an awesome time on the dance floor... I just can't say enough good things about him and his team.
Thank you Sondra on your kind words about Michael. Michael had a great time at yours and Ro`s wedding. Thank you for allowing DJ MasterMix be part of your day. I need to come into the deli and get food soon.
Aimee Burns, Married on 04/11/2016
DJ MasterMix was a pleasure to work with from start to finish! Micheal was always very responsive and always answered your questions very throughly. Our wedding DJ lesley did a fantastic job we didn't have to worry about anything! Highly recommend DJ Mastermix!!
Thank you Aimee for your Kind words and it was a pleasure to be able to have Michael and Leslie be part of your day.
Amalia Biro, Married on 28/10/2016
DJ Mastermix made our wedding fantastic - he was really willing to work with me and my fiance on our requirements (which included things like no Coldplay, no matter how much the groomsmen beg you) and helped me hand craft the perfect playlist. He was a gem to work with and I would highly recommend him.
Thank you Amalia for Allowing DJ MasterMix be part of your beautiful wedding at Luina Station in Hamilton. We loved how we got you and your girls to be singing and jamming to some Backstreet boys before the ceremony. Thank you again for allowing DJ MasterMix Make Music Memories last a Lifetime.
Katie, Married on 22/10/2016
We met Michael Roberts with DJ MasterMix at a wedding show down in Alliston. After my fiancé, my Mom, my sister and I left the show, we couldn't stop talking about him and his professionalism, as well as just how much we really enjoyed talking to him and getting ideas for our wedding. Fast forward a few weeks and we sat down with him to book him for our wedding, more than a year in advance.
I'm actually a really big fan of planning things out far in advance, and so I really enjoyed being able to use DJ MasterMix's client center, where I could start adding details about our ceremony and reception. From song choices and a do-not-play-list, to our grand entrance with our parents and wedding party, the client center was easy to navigate and make changes to as needed. I loved how no small detail was missed.
I can't speak for DJ's other than Michael Roberts, but if he's trained his staff to be as good as he is, no one will be disappointed booking DJ MasterMix. He made sure we were completely satisfied with how things went throughout the reception and he made sure to take requests all night long, even if it meant playing another Backstreet Boys or Spice Girls song, as requested by my Bridesmaids and friends.
Michael- thank you for being such an important and entertaining part of our wedding day. The reception was a blast and it's something we'll remember and talk about for years to come.
Thank you Katie and Andrew for your kind words and that you can truly see the passion that Michael has with DJ MasterMix. It was a pleasure being able to share in your day, and we even ran into some of your guests that had been at a wedding that Michael DJied a few years before near Milton. They automatically knew they were going to have a great night they told Michael. On a side note Michael had no issues playing Spice girls and Backstreet Boys as he really loves them as well. LOL. Thank you for your kind words and allowing DJ MasterMix to be part of your wedding day.