Natalie's Prestige, based in Vaughan, Ontario, offers couples a wide range of event decorations and quality services for weddings to help soon-to-be-weds achieve their vision. The friendly team enjoys doing everything they can to make sure that you have the best day of your life. The team focuses on customer satisfaction and they devote themselves to ensuring that you are fully catered to in every way.
The helpful and friendly team at Natalie’s Prestige dedicates themselves to their craft and in providing quality customer care. Among the services they provide are floral arrangements, event planning, event design, and decor and rentals. The professionals believe it is extremely important to get to know each couple which they have the pleasure of working with. The talented team is more than happy to help you in any way they possibly can. They aim to go above and beyond to alleviate stress, leaving you to make the big decisions while they take care of everything behind the scenes.
17 Reviews for Natalie's Prestige
16 User photos
Joelle M. · Married on 16/10/2021
Amazing quality and brought vision to life!
Natalie was amazing to work with. I hired her for my bridal shower as well as my wedding ceremony and reception. She is very attentive to detail, works really hard at what she does, her work is stunning, and finally she works from her heart! Our wedding was postponed multiple times and Natalie would always accommodate us no matter what. She wanted our wedding to look amazing more than we did. I cannot imagine having my wedding decorated by a different vendor! I highly recommend working with Natalie's Prestige!Sent on 19/10/2021
Deana T. · Married on 25/04/2020
Horrible customer service
If I could rate natalie and her unprofessional business 0 stars then I truly would. We had originally hired Natalie for our wedding in 2020. Unfortunately covid happened and we were unable to have the big wedding we imagined. My husband and I decided to get married and not have our big wedding. We specifically asked Natalie if we can use our deposit towards a future event EVEN if it's not a wedding and we were told "sure". I contacted Natalie in hope of using my deposit for my son's baptism and was told that she doesn't deal with small events. After asking for a refund Natalie said that deposits are non refundable. However she refused to provide a service because of thr size of the event (which is totally irrelevant). After showing Natalie proof of our previous conversation when she agreed to allow us to use our deposit towards any event, she stopped replying to my messages. Save yourselves the hassle of having to deal with someone as selfish as Natalie and go elsewhere.Sent on 13/08/2021
Marianne W. · Married on 01/09/2019
Happy Bride & Groom
I met Natalie Shamoon on Facebook and I messaged her just to rent some items from her for wedding. As we started to talk more we shared many similarities including our connection to Michigan. As I reside in Toronto and my husband ( then fiance) resided in Michigan it was difficult trying to plan a wedding successfully in Michigan.Sent on 05/05/2020
Natalie openly offered to execute my dream wedding and EVEN COMMITTED to travelling to Rochester Hills, Michigan to design and decorate for our Wedding Day.
Meeting Natalie was without a doubt God's will. Her expertise and knowledge in the field is outstanding. Her customer service was impeccable. She works within your budget and still GOES OVER AND BEYOND, by putting a bit of her magic in your vision.
I recommend Natalie's Prestige for all your design and decorating needs for ALL OCCASIONS.
Thanks Natalie Shamoon and your team for all your hard you did on our wedding day!
It was MAGICAL. Thanks to you!
Marianne & Larry Hutcherson
September 1, 2019
Natalie's Prestige's reply:Thank you my dear Marianne for your amazing feedback, it’s always our pleasure to bring happiness to our bride’s big day and our goal for the beautiful brides that to make their dreams come to a reality. Thank you for choosing our company (Natalie’s Prestige) 🥰
Melissa G. · Married on 08/05/2021
Extremely Unprofessional and Rude
Where to begin? I had looked into Natalie’s work well over a year ago at this point and decided to set up a call to understand how the entire process worked from decor selection, to cost, etc. When we spoke on the phone I was met with a slight condensing tone when I would ask questions about the decor, placement, style and was flat out asked “ you don’t trust me? I’ve been doing this for years”. I had explicitly told her I do not want to obtain my flowers from her as I already had this covered locally but was met with “ honey, I have good prices let me just put the price down for you and we can decide later”. This is an important detail that I will touch on later. Since I was planning in a pandemic I was not able to meet with Natalie nor see her warehouse in person nor was she familiar with the venue I had originally booked my wedding in. I was so taken aback by her attitude, but in all honesty we were a bit panicked that our wedding was quickly approaching and we hadn’t confirmed a decor company. Natalie’s work looked good and she was given high ratings.Sent on 17/10/2021
Needless to say, we decided to book with Natalie and that is where the entire story goes downhill. Our wedding, like many others, had to be rescheduled twice and to another location. Natalie was ONLY responsive with changing the dates but for months on end would not respond to my emails asking to go over the decor. When she finally did respond to my email, she was abrupt and condescending and said that she can only connect with me three weeks before my wedding to finalize things. Sure enough, it is a week and a half before our wedding and we had not heard nothing back from Natalie even after numerous phone calls and emails. Finally, once my fiancé reached out to her she actually picked up and was fairly decent over the phone. Never have I felt such sexism from another woman. She was polite and accommodating to him.
The biggest sticking point here is that despite her picking up my fiancé’s calls, she rescheduled our final decor calls two times and tried to a third time. That is when I got involved again and the screaming match ensued on Natalie’s end. She was trying to spin a web of lies that she had ordered all of these flowers for our event already and that we MUST pay for them and continued to lecture me on how she is a small struggling business. Let’s keep in mind that my wedding got rescheduled, changed locations and I was explicit in that I did not want to order flowers from her. For months I had also tried to connect with her to finalize the decor. She literally SCREAMED at me and said she couldn’t do my decor anymore. That is when I had to engage in a heated argument DAYS before my wedding to ensure that my hall would look decent. Long story short, Natalie ended up conceding and did decorate our hall but PLEASE DO NOT BOOK WITH HER. You are taking such a risk and the panic, anxiety and emotions that I had to go through was not worth it.
Diana N. · Married on 17/08/2019
Couldn't be happier!
We couldn’t be happier with the dedication and customer service from Natalie. She truly puts a personal touch on every event she does. She is so easy to work with and truly made my vision come to life. I would highly recommend her to any bride as she really took the stress away from planning our big day. I really appreciated her honesty when it came to selections, she really knows how to see the big picture and tie everything together. We can't thank her enough for making our day perfect!Sent on 29/08/2019
Natalie's Prestige's reply:It’s always my pleasure hun Your such an amazing bride in and out , thank you for choosing Natalie’s prestige and all the best 💕
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