Carmen's Banquet Centre by Carmen's Group

1520 Stone Church Road East ON L8W 3P9 Hamilton (Ontario) Map · Phone number
Write a review Hired? Save
34 reviews
4.8 out of 5.0
Number of guests 100 to 1000
Share

About Carmen's Banquet Centre by Carmen's Group

Carmen's Banquet Centre is one of the most popular venues in Hamilton for hosting lavish, elegant events and weddings. Offering spacious interiors, sumptuous cuisines and boasting an inviting ambience, Carmen's Banquet Centre located 45 minutes from both Toronto and Niagara, is easily accessible from the highway. The venue, which opened its doors in 1987, till date has hosted thousands of events. Carmen's Banquet Centre features multiple function areas suitable for big and small events and also personalized services, for planning a unique celebration.

Facilities and capacity

Carmen's Banquet Centre has four exquisite, multi-purpose ball rooms that can easily accommodate an event for up to 1100 people. The halls feature towering 28-foot ceilings, two storey foyer space, mezzanine for cocktail receptions, hardwood flooring, and sparkling chandeliers.

Services offered

The venue boasts three decades of impressive hospitality. Popular for excellent catering service, with inspired menus, Carmen's Banquet Centre offers dedicated services with a great team, for perfectly planning your event.

  • Number of guests From 100 to 1000
  • Type Ballroom, banquet hall
  • Style Classic, glamorous, vintage
  • Event Services Accommodations, bridal suite, cake, catering / bar, event planning, lighting / sound, outside vendors, set up
  • Reception Site Fee - Peak Season C$ 8,500.00
  • Plated Service (per head) C$ 69.00
More information

More information about Carmen's Banquet Centre by Carmen's Group

  • How many event spaces or rooms does your venue offer?
    3
  • What kind of settings are available?
    Covered outdoor
    Indoor
    Uncovered outdoor
  • Which of the following wedding events does your venue service?
    Ceremony
    Reception
    Bridal shower
    Engagement party
    Rehearsal dinner
  • What catering services do you offer?
    Buffet
    Cocktail reception
    Dessert
    Family style
    French service
    Hors d'oeuvres
    Plated
    Server(s)
    Stations
    Tastings
  • What bar services do you provide?
    Bartender(s)
    Cash bar
    House beer
    House wine
    House liquor
    Liquor license
    Open bar
    Premium liquor
    Signature drink
    Specialty wine
  • What event items are available?
    Audio equipment
    Centerpieces
    Dance floor
    Decor
    Drapery
    Lighting
    Chairs
    Tables
  • What food and beverage items are available?
    Barware
    China
    Flatware
    Glassware
    Linens
  • What transportation and access is available?
    Parking
    Wheelchair access
  • Do you have a site fee for wedding receptions at your venue?
    Yes
  • What is the starting site fee for wedding receptions during off-peak season?
    C$ 16000
  • Do you have a site fee for wedding ceremonies at your venue?
    Yes
  • What is the starting site fee for wedding ceremonies during peak season?
    C$ 1250
  • What is the starting site fee for wedding ceremonies during off-peak season?
    C$ 1250
  • Which of the following are included in starting site fee?
    Set up
    Clean up
    Event planning
    Chairs
    Tables
    Linens
    Flatware
    Glassware
    Lighting/sound
    Parking
    Bridal suite
  • What is the average catering price per person for buffet service?
    C$ 69
  • What is the average catering price per person for stations?
    C$ 69
  • What is the average catering price per person for hors d'oeurves?
    C$ 69
  • Which of the following are included in the cost of wedding catering?
    Server(s)
    Dessert
    Wedding cake
  • Which of the following are included in the starting price for bar service?
    Open bar
    House beer
    House wine
    House liquor
    Signature drink
    Bartenders

Did you like this vendor?

Request pricing
Photos 42 photos
Real Weddings 46 photos
Videos 2 Videos

34 Reviews for Carmen's Banquet Centre by Carmen's Group


4.8 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.8
  • Flexibility 4.9
  • Value 4.9
  • Response time 4.7

23 User photos

Sort by:
  • Amanda

    Amanda Stewart · Married on 19/10/2019

    4.6
    • Quality of service:
      5.0
    • Responsiveness:
      3.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Overall good experience, some issues to note

    Overall, our wedding with Carmen’s was a great experience. I just don’t think I can give the full 5 points due to some issues which I will outline below.

    1. Decor. The decor supplied by Carmen’s was modern, had lots of variety and really saved you a lot of money over hiring a decor company. We brought some of our own and used some of theirs. One issue we had was we were going to use their table numbers. The day of our wedding the maître D showed us the room and they had black table numbers lazily put on the tables, which didn’t match our decor at all. When I asked where the agreed upon (in the contract) white table numbers were, she told me they were (direct quote) “shoved in a box and would take a while to get”. Again, this was the DAY OF my wedding at 4:45pm, 15mins before cocktail hour was to start. Not sure why these were not taken out weeks ahead of time considering that’s when the decor and contract was final.

    2. Food & bar. The food was excellent, everyone had good things to say. I liked that they offered us signature drinks during the tasting and many of our guests drinks those all night long. They ran out of amaretto on the bar around 9pm. Again, minor but also annoying. As Italians this is a wedding staple... seems like a banquet hall should have more inventory considering our package specifically included amaretto.

    2. Communication/planning prior. The sales meeting about 14 months ahead of time went great. We were impressed and all of our wedding hopes and dreams seemed to be something Carmen’s was happy to provide. Then that rep left and a few things that were promised as “no problem” at the meeting turned out to be “not happening”. I also found it very difficult to get quick responses from Carmen’s, often waiting over 2 weeks for a returned email. This was manageable when we were 14-6 months out, but when you’re down to the last 5-0 months planning, it’s highly stressful not to hear a response for weeks at a time. I found I was always the one asking about tasting dates, finalized contracts, final decor drop off etc and Carmen’s never initiated these conversations which was frustrating. Quite honestly this lack of timely communication was my biggest wedding stressor.

    4. Decor/clean-up. Nobody told us that we would need to take our decor at the end of the night. We assumed we could pick it up the next morning when we checked out of the Carmen’s hotel. We were exhausted and headed out around 12:45am. At 1am, our guests left were told they had to take home all of these items THAT night for us. Luckily there were family members there that could put it in their car. However, how embarrassing at 1am that our last guests had to load up their cars with our items! This comes back to the communication point, this should have been discussed and we should have been told.

    In conclusion, a majority of my guests noticed none of these things so it was still a fabulous wedding in their eyes, and it truly was. However, I just can’t give a 5 star review because it didn’t live up to that level.

    Sent on 03/11/2019
  • Julia

    Julia · Married on 21/09/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best Day Ever!!

    Carmen's was amazing!! They did everything I asked for and set the hall up amazing!! Love everything

    Sent on 18/12/2019
  • Jenna

    Jenna Wild · Married on 31/08/2019

    2.4
    • Quality of service:
      3.0
    • Responsiveness:
      1.0
    • Value:
      3.0
    • Flexibility:
      3.0
    • Professionalism:
      2.0

    Lack of preparedness and communication

    Let me start by saying my wedding was beautiful and the food was yummy. All my guests loved the late night buffet and wedding guests from the other weddings were jealous. Unfortunately, there were issues leading up to and including the day of the wedding that I thought should have been avoidable. When the wedding was less then 3 months away, it would take weeks of me following up with emails and calling in person to get answers to questions I had regarding details for the day. I would leave messages and I would not get anyone to call me back. This became very frustrating as we got closer to the day. In the weeks and days leading up to the wedding I would follow up to confirm the final details and frequently find a missing detail. It created a sense that we were not as important as other couples. This feeling was cemented for us on the day of the wedding. There were may decoration details that were blatantly missed. When we went to ensure things were fixed we were met with push back from staff. Ultimately we were able to correct most things, but it was disheartening to have to initially argue with staff to have things corrected. Additionally, we felt like we were being rushed to start everything at exact times but when it came time for something, staff were no where to be found.
    I do want to emphasise that the wait and bar staff were wonderful and very responsive. The challenges of our wedding ultimately boiled down to the managing staff and a lack of responsiveness on their end.
    The venue was beautiful and food was lovely. But the headache of the challenges we had to deal with, has resulted in me not recommending this venue.

    Sent on 21/02/2020
  • Cass

    Cass Nicholls · Married on 10/08/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best night ever

    The organization and food was amazing, it let us relax without having to worry about things going wrong. Only minor downside, is the DJ should check in to make sure the first dance song is the correct version, which ours was not.

    Sent on 12/08/2019
  • Jesstine

    Jesstine Carden · Married on 31/05/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Stress free

    Everything went smoothly, and stress-free!
    I loved working with Karen the wedding coordinator, she was absolutely amazing!
    So happy with the results, she took my vision and knocked it out of the park! I showed up on the day and had no worries at all. Highly recommend if you want all things done in one spot and yo just show up and have no worries, also to stay within your budget!

    Sent on 03/06/2019

    Carmen's Banquet Centre by Carmen's Group's reply:

    Hello Jesstine, thank you so much for taking the time to write us a review on WeddingWire. We pride ourselves on being able to offer an all-inclusive wedding experience that turns into an unforgettable moment. It makes us so happy to hear that your big day was stree-free as well as within budget and that you were happy with the set-up. Your compliments will be passed on to Karen and our entire team. We do hope we'll have the honour of hosting a future event of yours and thank you once again for allowing us to be a part of your special day.

    Congratulations and best wishes,
    The Carmen's Team

See more reviews

Carmen's Banquet Centre by Carmen's Group awards

34

Carmen's Banquet Centre by Carmen's Group Real Weddings

View all Real Weddings

Location of Carmen's Banquet Centre by Carmen's Group

Location of (Carmen's Banquet Centre by Carmen's Group)
Hired this vendor?

ContestYou could win $1,000!

Plan your wedding on WeddingWire to earn chances to win $1,000. Learn more.